Lukasz Dobosz
Jul 21, 2024
Taj was very helpful and knowledgeable. We were able to find the perfect couch at a great price!
Kristine Cunningham
Jul 21, 2024
We had a great experience here. Great selection and Victoria helped us find exactly what we were looking for!
Mohammed Faizan
Jul 18, 2024
The experience was extremely smooth and easy. A. Taj was very helpful and also made great recommendations on which couch is a better investment. He clearly explained the benefits of the protection plan which I think is definitely worth it. Showroom is also beautiful and well maintained. All in all great experience and I will definitely be coming back here again!
Jeanine Cannella Howe
Jul 16, 2024
I felt a bit pressured to buy and wasnt given a chance to consider online selections. I also asked to see the low ratings on the couch i purchased and the seller avoided my question and didnt want me to read the reviews
Rob Don
Jul 15, 2024
Victoria was a great help with all our needs from mattresses to couches
Peggy Burita
Jul 15, 2024
Stopped in at the Niles location to just "look" this evening and had the pleasure of being helped by Victoria. What a gem! She was very knowledgeable, personable, and the epitome of a great salesperson! My "looking" turned into a purchase and I couldn't be happier! Thank you, Victoria, for making this purchase fun and effortless! Niles Store...you have a good one! Thanks again!
Fred Thomas
Jul 15, 2024
Great salesperson. He was very helpful and knowledgeable
Roy Thomas
Jul 12, 2024
Very knowledgeable and helpful staff. Prompt service and I would recommend this place for furniture purchase.
Riyaz Patel
Jul 11, 2024
Very friendly and helpful staff.. would suggest you the best options and prices for the products that you are looking for.. Victoria helped us a lot and was very kind.. ☺️
David Ruber
Jul 10, 2024
Jo was AWESOME!!! Seriously!!! She spend a lot of quality time with us to understand our needs. She found a perfect dresser for us!!! She is a wonderful representative of your organization. Thank you Jo!
Ridvan Begu
Jul 10, 2024
Danny the sales guy was very nice and helpful
David Alan
Jul 10, 2024
When I'm gonna spend my hard-earned money the person I'm gonna spend it with better vibe with me. Unfortunately, as soon as you walk in the door, you get jumped by the sales person who's turn it next to take the next customer. I don't like that. It makes me feel very uncomfortable, especially if you don't care for that person. That's the main reason why the last time I was there a couple of weeks ago I didn't spend any money and ended up leaving.
Emai Astati
Jul 08, 2024
Sam was very knowledgeable and helpful throughout our process.
Matthew Griffith
Jul 06, 2024
Great experience. Ricardo was fantastic. Found just what we were looking for.
Alethea Summers
Jul 06, 2024
Jo was very courteous, helpful, knowledgeable & accommodating. She also had great room idea suggestions for what we were trying to accomplish.
Katrina Leal
Jul 03, 2024
Shadi was amazing. He was patient, we didn't feel pressured or hounded yet very attentive , he even took out pieces of the sectional to show us different sizes. Thank you for helping us getting our new living room set Shadi!
Sam K
Jul 02, 2024
My experience was wonderful with Mrs Hunter that took her time to attend to me and gave me a good deal, I really appreciate her and the entire team.
susan doskow
Jul 01, 2024
Great service. Good furniture at reasonable prices. Very pleased.
Katie Osmondson
Jul 01, 2024
This review is for the associate Ken at the Lincolnwood, IL location. He was extremely pleasant to work with. He was so polite and took care of with no issues. Now, as I stated earlier this 5 star review is for the associate himself because I cannot stand Ashley Furniture. They screwed me over one too many times and the only reason this transaction went as smoothly as it did was because I picked the furniture myself. I will say the assistant store manager, he's a short European guy, was very rude to Ken. Ken told me he was new to Ashley and he needed to ask some additional questions because he wasn't 100% on all the knowledge yet which is completely understandable and I didn't mind it but for some reason, that "manager" did. He had such a bad attitude and acted like he was above Ken as a human being, it was sickening. Older people need a job now a days then you get "managers" being dismissive to new employees with an attitude like they should know everything after the first day! Be nice to people and treat others the way you want to be treated. I learned that in pre school!
Dominic Poole
Jun 29, 2024
The specialist did an amazing job and helped us with every detail. The process was quick and she helped us find the right price.
Julie Min
Jun 27, 2024
great store my sales was friendly and proffesional . Thank so much Atieh 👏👍 U are the best
Arthur Feinberg
Jun 26, 2024
Excellent service
Dominic Nichilo
Jun 26, 2024
I bought a great mattress at a very good price at Ashley Homestore in Niles! Ricardo, the salesperson, was extremely friendly and knowledgeable.Great guy ! I was very pleasantly surprised by the whole experience. I will only shop for mattresses or furniture at Ashley from now on. Highly recommended !!
Freddy
Jun 24, 2024
Everything went as planned and smooth with the help we got and had an excellent experience.
Steve Turney
Jun 22, 2024
The experience was overall very good for us because they were able to price match an offer we’d found elsewhere, so we left very happy that our sales associates were able to accommodate our request. The ordering process did take 30-45 minutes which was a lot longer than we would have expected to buy one sectional and an ottoman. Everyone was great and very helpful, especially Victoria & Sam, but it just took a long time to be in and out.
Parker Reno
Jun 21, 2024
Absolutely fantastic! Was able to problem solve and find a solution
Melanie Pagliari
Jun 20, 2024
My order was processed incorrectly which resulted in the delay of getting my furniture for 3 weeks! Terrible system and for their error, sales or management could not do anything to expedite the delivery. after I explicitly gave them my time frame. Very disappointed. I ended up not having the furniture I needed for an important life celebration. I can't put into words my disappointment.
Yo
Jun 20, 2024
The delivery driver called Jesus they sent me to deliver my couches was disrespectful, and not professional. He didn't do his job properly by not attaching the couches properly. He was in a hurry the whole time and at point returned the couch to the truck because it didn't fit through the front door without attempting to use the back door until I said so and it worked. He left a mess in my house by not taking the pile of plastic and cartons for recycling. An absolute HORRIBLE experience. I usually buy my furniture from the roomplace and their delivery drivers were always professional. I wouldn't do business with Ashley again since i run the risk of dealing with such a delivery driver.
porfirio gonzalez
Jun 19, 2024
Good
Roseann Desimone
Jun 19, 2024
I had the pleasure of being helped by Torrine Hunter. Her knowledge and helpfulness made a tedious process pleasant and seamless.
Matt Velez
Jun 17, 2024
Do not shop here. The worst by an experience I have ever had. Service was decent during the purchase. Terrible service after that. I still haven’t received my full order. They’ve delivered the wrong items twice. I’m told manager will call me. Has not happened. Hopefully when I return everything the process is smoother.
N A
Jun 16, 2024
Wants to take away my right to self defend. Criminals will choose places were no one is allowed to carry a gun legally. I willraise my voice and vote with my money and go somewhere else to buy my furniture.
Espie Krzyzak
Jun 16, 2024
My sales agent named Hadar was very nice and friendly. When i come back, I would ask for her again.
Sheryll Arambulo
Jun 14, 2024
We had a great experience shopping for mattress and frame. Victoria was excellent! She also gave us free mattress protector! :) Highly recommended!
Clara Flores
Jun 14, 2024
Our sales person ( torrine ) was wonderful! We explained to her exactly what we needed and she listened. She made our experience so pleasurable.
abelardo cabreros
Jun 12, 2024
Very knowledgeable … amazing furniture! I live my marble round center table.
edwin hernandez
Jun 11, 2024
Taj did an outstanding job helping me get my brand new sofas
Rick Ride
Jun 09, 2024
Very pleasant knowledgeable great personality. The salesperson was not pushy and had a great personality I would highly recommend Nile’s Ashley furniture
Suzie Tinaglia
Jun 08, 2024
I bought some furniture for my college daughter's house, and I highly recommend working with Torrine Hunter in the Niles, IL store!! From the minute I walked in the door, she was helpful, thoughtful in what she recommended, patient as I made several changes over the following weeks, and she helped coordinate our purchase in her store to be delivered to my daughter in Texas. Thank you so much Torrine!
Ashraf Mahomed
Jun 08, 2024
Had a very great experience with the team especially Jo she was very helpful
Dark Nemesis
Jun 07, 2024
Jo The sales representative was amazing & super friendly & I just wanted to say thank you & keep up the good work. We’re definitely going back to buy again.
Dorota Waszko
Jun 06, 2024
Amazing lady was Torreni she was so helpful so patient just amazing. When needing help please ask for her !!
Jaspreet Singh Dhanjal
Jun 06, 2024
Very dis-satisfied with not just this location but with all the Ashley locations. Their post sales service is pathetic, they don't care about the customer once the sales has been made. Bought a mattress, foundation and bed frame from this location (via Mr Ricardo) and there was an error in the sales receipt, they shipped me a High Profile Foundation instead of a Low Profile one which I asked for. Upon delivery, I called up Store, they asked me to talk to Customer Service and Customer Service tells me that there is no error in sales, this is what you asked for and we have confirmed with the store. No exchange or returns will be made. I am clueless that if there is an error in sales, why would customer has to suffer. This is not just bad but Ashley has set a wrong precedence is sales and service. I have had a similar experience on them charging more on sales receipt than what they committed in store and when I called them back, they said it is what it is and never adjusted the amount. Ashley is tricking customers and this is very disturbing. Pls avoid going to Ashley.
Lori McDowell
Jun 02, 2024
Tourine was such a fun salesperson to work with. She listened to my needs, wants, and budget. I ended up picking out the perfect couch for me and she was a huge part of that.
Rosa Figueroa
Jun 02, 2024
Victoria is excellent! She answered all my questions and was very welcoming. Thank you
Amy Alonzo
Jun 01, 2024
Sam was very attentive from the second we walked in. He greeted us and allowed us to shop without pressure. Once we were ready to sit down he quickly came to assist. Finishing the deal was painless. We look forward to our delivery of our purchase.
Katie Huber
Jun 01, 2024
We went into Ashley and fell in love with this one couch. Jo was super helpful setting up delivery and was so nice to work with. We realized the couch would be too big when we got home and it was. Called Jo and explained everything and went in the next day and had such a speedy process to cancel/purchase. Can’t wait to get our furniture!
Jeanne Toguri
May 30, 2024
We were very pleased with salesperson, Shadi Awad. He was very pleasant, knowledgeable and patient with us.
Jose-Jose Palma
May 29, 2024
Quality alright, service decent but thinking about it all right now not very impressed.Should’ve gone with another company and pending if that is what I should do.Delivery should have been waived, insurance discounted since they are saying this is what they pride themselves on and more than 2 pillows could have been thrown in like an ottoman.Will have to review overall.
Syed S. Hussain
May 29, 2024
Excellent Service
Nikki Lopez
May 28, 2024
Ashley Furniture was full of awesome deals over the Memorial Day weekend! Victoria was friendly, helpful and very patient while we shopped around and asked lots of questions. We got great bargains on mattresses, bed frames, and accessories :)
Beth Cadwalader
May 27, 2024
We had a nice sales experience Mr A listened well and found my sofa right away and at a great price!Thank you
Jon Giuliani
May 26, 2024
Excellent service and fantastic options! Shadi was incredibly helpful and patient with us. He truly helped us find the perfect furniture for our new home. Beyond grateful!
Tony Clifton
May 22, 2024
Shadi is the absolute best! Highly recommend going to see him. Knowledgeable, very patient and helpful.
nikolai iliev
May 20, 2024
Have been shopping for furniture for quite some time and thought that there is nothing to surprise me, but one sales person in this particular location made the difference - Shadi is his name. The guy is very knowledgeable, will give you time, he is not pushy and will get the job done. At first you can think that this Ashley is not different, but it is - he is making the difference
Pooja Saigal
May 20, 2024
Victoria was kind, attentive, and provided efficient service in-store to meet my needs for the right product and rapid delivery.
Tony Johnson
May 18, 2024
Great service! Wonderful selection!!
Louise Cerpa
May 17, 2024
Sam was awesome. Definitely be coming back.
Rosa Silva
May 16, 2024
It was a pleasure to meet and do business with Ricardo. He was very easygoing in his approach and explanations concerning our furniture needs. We never felt rushed and/or pressured to buy anything. His way of dealing with the customer was very respectful and cordial.Keep up with the good work Ricardo and congratulations to Ashley for having him as an important liason between Ashley and the customers.Sincerely,Rosa L. Silva
Dusan Zuza
May 15, 2024
Very professional and polite people!
Larene O'Connell
May 08, 2024
Victoria is great!!! Everything is going smoothly so far!!!
Wayne H
May 07, 2024
Shady company I could only imagine how they treat their employees don't do business with these morons .
Tyler Pape
May 07, 2024
Atieh, the assistant manager was very helpful and welcoming. He made our day, infact! We were able to find a modern affordable set that we love, within a narrow timeframe. We will be back for more furniture in the future!
Vanessa Martinez
May 06, 2024
Great team!! Service was very friendly and they helped find solutions to my parents needs. Thanks Diego & Shahid
aydin Aghajani
May 06, 2024
I got a BUFFET from this store and shipped to my home. There was no scratch on item when I bought ( seller confirmed it too) when I got the item there was a scratch on down pice!! I called before accepting and customer service told me they will send someone to fix it! And also scheduled a service for it! No body came in and tried to call 3 times and they told me someone will call you in 24h!!!After 20 day calling I got no response! This is the way Ashley is doing! I am not happy with businesses! Hope you will decide before buying from this store!!!
Aiylene Davis
May 05, 2024
Nice staff! Thank you so much Jyoti...
Lisa Tousant
May 04, 2024
The purchase was seamless, I searched the website first to make sure prices and products were available, store prices were high but, I was given the matching prices.The salesman and manager were both outstanding people. I will always shop and support Ashley furniture store.Thank you!
Maria Matrosova
May 02, 2024
Ask for Taj! Super helpful and professional
Fatiha Maouche
Apr 28, 2024
Very exacting Ricardo was very helpful شكرا
Arden Karian
Apr 28, 2024
Sam Mirhasani, our salesman, was very polite, professional, and conscientious of our furniture needs! I will use him again and recommend him to my family and friends.Arden Karian, Northbrook
JeanCar rivera
Apr 23, 2024
The guy that took care of me was very cool , it was easy and fast
Kelly Hemphill
Apr 23, 2024
Our helpful sales associate Torrine took the time to show us many different couches until we finally decided on the right one. Her patience in helping us look around was very appreciated.
Michele Fritsch
Apr 19, 2024
Customer service was excellent. Said they would call me back and did within minutes. I dealt with Victoria and Diego! So easy, got the delivery date in under a week. I’ll be buying more furniture from them.
Aqsa O
Apr 13, 2024
Great customer experience with Ricardo! Couldn’t have bought a couch without his help and kindness
Joe Landazzi
Apr 12, 2024
I thought my salesman was great and helped me in each and every way he could then the manager came by and helped out even more..salesman was Sam
Kathleen Grimaldi
Apr 09, 2024
I went in expecting high prices and pushy salesman. I left a long time customer
Amy Condellire
Apr 09, 2024
I stopped in to browse for furniture for my new house. The sales associate, Torrine, was helpful and not pushy at all. She even helped me finalize my order on her day off. Great experience at Ashley in Niles!
Narim Yousif
Apr 08, 2024
Ashley always has excellent customer service and the prices were reasonable with discounts of up to 50%. Thank you to the seller, Atiyah, because he helped me with all the details and application for Ashley’s credit card. Thank you very much.
Charlotte Sagan
Apr 07, 2024
Great experience in buying my oversized chaise with Shady Awad in Niles location. He was a very good Home Furnishing Specialist.
Djurdjina Pljevaljcic
Apr 06, 2024
We appreciate all of your help, Ricardo and professional demeanor!
Anna Ortiz
Apr 05, 2024
Outstanding associates Torrine Hunter and her manager went above and beyond in assisting me with my mattress purchase and ensured it would be ready for pick up the next day as promised! Great customer service I highly recommend Ashley Homestore in Niles, Illinois.Thank you,A. Ortiz
rena sanders
Apr 02, 2024
Sam has great customer service experience. Very helpful throughout the process. I would highly recommend if you go to ashley ask for sam. He will get the job done.
Pat Craddock
Mar 27, 2024
A little bit upset with Ashley furniture. We asked for a delivery on a Thursday evening. But they decided to deliver the couch and chair on Wednesday morning when we were at work.
Jinu Joseph
Mar 18, 2024
Hadar did a great job and was very accommodating. Her customer service was top notch and we will be working with her again in the near future!
Juan Diego Gonzalez Ramirez
Mar 17, 2024
Victoria is the best selling, she is kind, helps you in everything you need, in general excellent customer service!
Brian
Mar 17, 2024
Service was great and our saleswoman did a great job of informing us without overly being pushy. She gave us space to browse and would check in from time to time. She also gave us a great price on our bed!
Dave Roush
Mar 16, 2024
Low pressure experience and great choices. Our salesman Taj was excellent and patient as well as very knowledgeable. Great experience overall. I would buy another piece of furniture from Taj.
Rosanna D
Mar 14, 2024
Diego was absolutely amazing and understanding. Danny a great sales agent with lots of great customer support. Both gentlemen did not look for the commission amount, they looked to make sure that we were happy and that we could buy all we needed.
Dipendra Shrestha
Mar 14, 2024
I had a wonderful experience at this store from Niles. They had variety of options when it comes the furniture and i did find what i was looking for. I want to thank Danny for this wonderful experience. He was amazing at his job and he answered all the questions i had about the product. Also, other staffs were very friendly. I have not received my furniture yet because they ran out of the furniture i was looking for, so hoping to receive it very soon.
Catherine Kafkis
Mar 12, 2024
Jo was extremely helpful! The sofa we came in to see was not on the showroom floor, so she showed us other comparable options. When we fell in love with one but found out the style was recently discontinued, Jo offered to sell us the showroom sample off the floor for a nice discount! Will purchase from this location again.
Sophia D'Agostino
Mar 12, 2024
Found what I needed and got some great deals! Sam was super helpful and really listened to our wants, needs, and concerns.
Antonio Santos
Mar 12, 2024
The people working there was very professional and made you feel welcome the prices there was not that cheap but it wasn't that expensive neither if you are looking for great furniture this is the place
Amela Alagic
Mar 12, 2024
I’m so happy to be a customer of Ashley furniture store and they have very good quality furniture and they have great workers.
Erik Vecchione
Mar 12, 2024
Hadar was super helpful with making kit selection a d explaining the financing options.
Dagni Chuki
Mar 10, 2024
Love buying with this store. Ricardo was amazing and great help :). Thank you
Mediolanum 1973
Mar 08, 2024
We had a very pleasant experience at Ashley in Niles. Our salesperson was Danny and he was very informative, funny and helpful. He was very patient with us leaving us to try all the different loveseats until we found the right one for our needs. He was also able to secure delivery in a very timely manner. I would definitely recommend him and this showroom if you’re looking for affordable furniture with good quality.
Tracey Mahoney
Mar 06, 2024
Salesperson was wonderful. However, it was down hill from there. Furniture was in stock at time of purchase. Scheduled delivery. I received call it will be 3 weeks later. No live customer rep to be located. Sat on hold for 15 minutes to be disconnected. Said I could live chat, rep asked to verify information and then not another word. I would not shop here again.
Robert Ludwig
Mar 02, 2024
Working with Jo was wonderful. We are so happy with our purchase and can't wait for it to arrive.
Saidazim Azizov
Mar 02, 2024
Super
H G
Mar 01, 2024
After they deliver that furniture, it took me four months to reach a manager and it was assistant manager that said couldn’t do anything about it , he gave me customer service said , they couldn’t do anything about it. Beware shopping at the store once they get your money, they don’t want deal with anything else. Furniture is defected, delivery is bad!!!! $1,400 down the drain.
Jeff Escher
Feb 29, 2024
Terrible. Received delivery today for the couch. Wooden frame is broken. Can't speak with anyone in store, have to call a customer service number who has to open a claim, etc., etc. Seriously, spend a few extra bucks and get good quality furniture from companies that will honor their products.
Julie Sevig
Feb 29, 2024
We had a good experience buying a bed and mattress from Taj. Although he assured us the delivery guys could take both our current mattress and box spring, they would only take one. He made it right with us by sending a separate truck a couple days later to get the box spring. The only reason our experience wasn’t five stars was because of Ashley’s mattress expert who tried to sell us a $5,000 high end mattress without even asking us any questions about what we were looking for before lunching into her endless pitch. We finally got out of being cornered by her, but were so put off that we almost left without finishing our bed purchase. Clearly, she does not know how to “read the room” (her customers). Taj found us something we could afford.
Monica Maestre
Feb 29, 2024
This was one of the worst experience I’ve ever encountered. First us walking in there, nobody greeted us after clearly making eye contact. They were too busy being on their phone or conversing amongst themselves. After a good 20-30 mins a salesperson came up to us and finally greeted us. Her name was Jo and she was by far the worst of them all. We were set on two bed frames we wanted and she did help us decide which would be best but after us stating we were looking into as well a chess dresser she then gave up on giving us the best deals and what we were looking for. After I told her I wanted to look at the clearance section she stated there was only one item on clearance. After I looked around I seen way more items on clearance that could have been a potential chess dresser that we could have walked out with . She pitched us the highest chess dresser instead of actually getting something that was going to be worth the money and material. She lacked in actually wanting us to leave with a good experience. She was all about making the $$ instead of actually meeting your needs. I do not recommend this place nor her as your sales person. After we made a purchase we then stated how nobody greeted us and how the experience was horrible. The manager first didn’t apologize for the inconvenience and made the issue about not giving us any deals which that wasn’t what we were not upset about. We were willing to buy more stuff but nobody was giving initiative to actually help us and get us a deal with a bundle being bought. Then Jo wanted to argue with my partner and make excuses for her and her coworkers about not greeting and giving a good experience without being apologetic about it. My partner works in sales and regardless of the matter you are always suppose to greet and make the costumer happy and want to come back. They did not at all and to save your guys time do not go to this store. They are lazy and just want to make their money pitching you the highest items there without actually caring on what you are looking for or an alternative and giving a good deal. Very disappointed.
josh Tommy
Feb 27, 2024
I’m so excited to do business with high quality people who are passionate and willing to help customers to achieve their dreams furnitures and furnishings products with affordable prices.I can’t wait to do business with them again and again, the sales department staffs are amazing.
Rohan Patel
Feb 25, 2024
i love it
Tiffany Cesario
Feb 22, 2024
I placed an order for a coffee table and was told it would be delivered the week of Feb 26th which was about a week and 1/2 after I had ordered. I then received an email regarding my delivery date and I called to ask a question about it and found out at the call that the table was on back order and it wouldn’t be in the warehouse to deliver no earlier than march 2nd. What was annoying about that is I never got a phone call stating my table was on back order, I only found out about it when I called to inquire about delivery. I feel like the service is always a little lack luster at Ashley.. this is my second purchase and have had an issue both times regarding service.
Kelly Mullaney
Feb 21, 2024
Friendly service. Listened to what I was looking for.
s hady
Feb 20, 2024
Danny was great helping us find and buy the recliner sofa. Thanks much
Maryam Abdulla
Feb 20, 2024
Helen helped us buying a sofa. She was very helpful and kind. Really appreciate her. Also, I like all the staff from Ashley at Niles team. Thank you.
rasool khan
Feb 19, 2024
I had a wonderful experience at Ashley furniture. I always come here for furniture, and Helen has been a huge help in helping us sort things out.
Cesar Cortes
Feb 19, 2024
(Translated by Google) Very attentive customers, I like the attention they give you, they make you feel confident to ask questions, very satisfied, I recommend them 👍(Original)Muy atentos en cliente me gusta la atención que te dan te hacen sentir con confianza de preguntar muy satisfecho la recomiendo 👍
Sandro Nissan
Feb 18, 2024
Hadar was very helpful and super knowledgeable!! She asked the right questions and we were able to put in an order on what I needed! I will definitely be back to add more to my order! Thank you Hadar
Brad Brown
Feb 17, 2024
Fantastic experience, Ricardo made it nice and easy, and he is extremely knowledgeable and helpful!
Ricardo Valdez
Feb 17, 2024
Omar was the best!! Very patient, actively listened and answered all my questions and concerns. Zero pressure but also very helpful when needed.
Alicia Daniel
Feb 16, 2024
Ashley Furniture as a whole. They displayed a lot of patience with my long awaited move-in (unit wasn't ready). Within the 4 months waiting, I decided to change my furniture piece within the store.The team had been wonderful throughout.Now, I am enjoying my well thought out piece.Thank you Ashley Furniture for being kind and patient. A special thanks to my sales person Ms. R. she was great.
Neira Rahic
Feb 14, 2024
I came in today for the Cariton coffee table because I was having trouble ordering it online. Victoria V. came over to help get everything taken care of and was the sweetest person. I also looked at the Johnelle and she helped me make a decision between the two. She didn’t push the more expensive table on me either just to make the sale. She looked at the online price as well as in-store discounts and made sure I got the best deal. She is amazing and you should definitely consider shopping with her when you come.
Batel Lieberman
Feb 13, 2024
Hadar was wonderful!!! Very patient and helpful.
Simona Dancy
Feb 11, 2024
Danny was very patient and helpful.. he was wonderful..
Evonne Rodriguez
Feb 04, 2024
Jo was great!
Pamela Ferrell
Feb 04, 2024
Selection of sofas was fine but needed more variety in terms of styles and especially color. The sales rep, Djoti, was excellent.
Ali Ali
Feb 04, 2024
We purchased a bedroom set for myself, and a bedroom set for my kids. We had a very great experience. Mr. Omar helped us a long way through. We had an amazing experience.
Mateen Khan
Jan 31, 2024
Excellent service very good home furnishing professional Omar Abubaker
Reza Afrasiabi
Jan 28, 2024
Sam was the one helped me in the show room this guy is amazing and he got me a best deal , thank you sam
SHEILA MARIE
Jan 28, 2024
Ricardo DaSilva is our home furnishing professional who assisted us in purchasing our new sofa. He was very patient and gave us good advice. Easy to talk to and even helped answer queries after hours. Truly an asset to Ashley Store in Niles.
Русік Адам
Jan 19, 2024
Ok
Kiara Uriostegui
Jan 19, 2024
I really liked the Niles location; it was more welcoming. I’ve gone to other Ashley’s where I wasn’t greeted or helped, so I’ve walked right out. I’m glad I didn’t experience that here. Victoria was my salesperson and was so helpful, patient, and sweet. I can’t wait to receive my new bedroom set!
Julian Navarro
Jan 19, 2024
Exelente costumer service & variety
Tilek Kulubaev
Jan 16, 2024
Excellent service! Great prices and benefits! Totally recommend!
Mark-George van Brenk
Jan 06, 2024
Victoria was very helpful!
wolley mk
Jan 05, 2024
Excellent customer service and helpful salesman.Thanks
Josh Cohen
Jan 03, 2024
Hadar was very helpful. Not pushy, just gave us the info that we needed and let us look at our own pace.
Al Iwaniec
Jan 01, 2024
Victoria and Taj were helpful with their expertise and made the purchase a smooth transaction.I will definitely be back there again.
Edina Muminovic
Jan 01, 2024
My sales rep Victoria weren’t above and beyond, with the purchase as well as any modifications I had with order. She was available when I had questions regarding delivery numerous times. Honestly next time I buy any furniture she will be the only one I go to
Minerva Kacprzak
Dec 30, 2023
Victoria was a pleasure to work with.
Jonathan Meinken
Dec 30, 2023
Danny was a fantastic sales man. He made the buying process super easy and comfortable. We are super happy with our purchase.
MYLENSSNAPS
Dec 29, 2023
Went to buy a new bedrrom set and ended up getting the Tempurpedic mattress and a modern bedrrom set. I didnt know they had sleep specialists in the store and that helped me alot. its been a week now and i havent slept this well in years. Highly recomend !!! ask for a sleep expert even if you dont need a new bed.
Joyce Neely
Dec 28, 2023
Sales Associate was friendly, professional and knowledgeable.
Christian Najera
Dec 28, 2023
Hadar was great. She was very patient and let me try out a bunch of different couches and provided me with different options and discounts. She made the process very smooth and I placed an order for a couch the same day. I fully recommend her if you go into this store to look for furniture.Christian N.
Brenda Williams
Dec 28, 2023
Great customer service, and quality furniture.
bensonchicago
Dec 27, 2023
Victoria Venetsanakos is the BEST reason to shop Ashley Homestore! My wife and I went in looking for 2 sleeper sofas for our living room and guest room, and Victoria not only took her time to explain the store (our first time ever there) but was patient, no pressure, and delightful to work with. She asked the right questions and explained how the furniture was constructed, and how delivery worked, and we made our purchases that night without going anywhere else! We found exactly what we needed for both rooms, in the right sales... and Victoria was a big part of that. We will definitely go back and see Victoria for any other furniture needs as she was by far the best salesperson we've worked with in a homes furnishings store and she's a credit to Ashley!
Medhanie G Araya
Dec 23, 2023
You are super nice Miss Victoria
Martha Aguilera
Dec 20, 2023
(Translated by Google) It is a very irresponsible company. I bought a cash item on 11/24/23 and they still haven't delivered it to me. They are not punctual with deliveries and no one is responsible for anything. I will never shop at ASHLEY again.(Original)Es una empresa muy irresponsable compré un artículo cash en 11/24/23 y aún no me lo entregan no son puntuales en las entregas y nadie se hace responsable por nada. jamás volveré a comprar en ASHLEY
Constantin Vrabie
Dec 18, 2023
Don’t buy from this place!Once they take your money the customer service is gone.Victoria messed up the order, I have the wrong corner for about a month now, she finally did the exchange but the delivery date that I told her it’s not gonna work was never changed.Hopefully I’ll have the couch that I ordered in the next month..
Ernie Sobjack
Dec 16, 2023
My Furniture was torn and broken. I sent it back and now we have no Furniture for the Holidays
Yefim V
Dec 13, 2023
Very satisfied with service.
Lynnell Stephani
Dec 07, 2023
Wonderful experience. Saleman Omar was very knowledgeable. Can't wait for my sofa to be delivered.
Jake Antony
Dec 07, 2023
Please don’t buy anything from there. They send you bad products after getting our money. Then we have to call the customer service and the service they are giving is ridiculous.I purchase a brand new bed and mattress. Bed have a crack on the first day and the mattress didn’t opened up well and store told to wait for 72hrs and after that also same condition.Need to call the customer service everytime and explain the entire story to each agent because they don’t follow up our calls.Best place, got to IKEA or any other furniture store.
Kawada Coleman
Dec 06, 2023
They were very nice and quick !
shakib ahmed
Dec 05, 2023
Danny hazem is very nice guy. He help me to buy best furniture, He is very helpful.
Sammy Rincon
Dec 04, 2023
Hadar was great! She gladly spoke Spanish to us and took her time showing and answering any questions we had!
Steven Giuntoli
Dec 04, 2023
Great furniture
Christina Segarra
Dec 03, 2023
Very patient and attentive. Great customer service, we will be back again for future furniture.
Janet Q
Dec 03, 2023
It was such a nice experience shopping for a furniture as a first timer. Javeria was very accommodating and she helped us with what look we were aiming for.
Ricardo Ravelo
Dec 03, 2023
The first time we received the dinnig room, the chairs came with differents colors , and yesterday, the second time it came the set of legs INCOMPLETE !!! What a disrespectful situation. Weare expecting a suitable option to not have to wait long time for having a good shop, already paid. So angry!
Ziad Alhakim
Dec 03, 2023
Victoria was helpful and very nice !She made sure that I get the help u needed.Update on the Review!I suppose to recieve my products yesterday the 12thUnfortunately I received the items missing 2 although I made sure to receive all items at once ,and the one item was broke,so they take the whole bed back ,and they told me I will have it before the weekend(today is Thursday )and in the morning I recieved a txt msg saying the items will be delivered next week on Wednesday.I called to tell them that I’m leaving on the weekend and I need my stuff before the weekend and they said they don’t have it and it can be delivered before Wednesday. Then I said why I paid $500 for shipping and installment. You need to refund me the $500. Because I was told I will receive all the items at once, and it didn’t happen so they didn’t fulfill the agreement. And they denied to cancel the shipment although it’s their mistake and they have to take responsibility. Now I am taking all of my stuff back and I’m throwing it in the front of the store and I will document that with video
David Kang
Dec 03, 2023
Good experience.
Cheryl Stroka
Dec 02, 2023
This store is awful. Bought furniture in mid November. Still waiting. Was told would be here by Dec 5th.now got a text saying it would not be here until Dec 26th. That is over a month waiting for furniture. They will lie to just get a sale. Will never shop here again. Texted the salesperson numerous times and can’t get an answer from him either. I am so frustrated. I have never dealt with such an unprofessional group of people. Still dealing with this company. Told me furniture would be coming on the 20th now pushed back again to the 26th. Will NEVER buy from them again and telling everyone I know not to either.
Etoya Butler
Dec 02, 2023
I was not happy because I didn’t get the furniture I purchased
Yolanda Stanil
Dec 02, 2023
Thank you Tom for helping me get my Ashley card and furniture delivered so quickly and effortlessly!
Robert Davis
Dec 01, 2023
great customer service and the staff is very professional and cares about the customer experience
Nat Darnieder
Nov 30, 2023
This is an update on my original review. I ordered a 5 piece sectional and ottoman. They delivered 4 pieces of the sectional and one was damaged. They then called me to have the 4th piece redelivered and when I asked them when the 5th piece would be delivered, she came back on the line after 30 minutes and informed me that the middle of the couch, the wedge, has been discontinued. I then went back to the store to ask what the deal was and they were surprised. No one called me to tell me. So they arranged for a pick up that took over 3 weeks to come. So I had part of a couch just sitting in my house for 3 weeks. It then took over 2 weeks to get a refund and when I got the refund, they still had charged me over $700. I guess it was for the shipping but now I have to waste more of my time fighting to get a full refund even though none of this was my fault. It has been a complete nightmare dealing with them.
Adonis Stergiou
Nov 30, 2023
Victoria was awesome! Easy to work with, showed us all our options within our price range and helped us choose what we ended up buying. She wasn’t pushing us or overwhelming but helped guide us! We’ll be back for the full set I’m sure 😊
dhaval rana
Nov 29, 2023
Nice and quick set up. Good quality
R
Nov 28, 2023
Very disappointing. They refused to exchange some pieces that didn’t work with my decor and have ignored my requests for an exchange or arbitration. They are ghosting me.
Reza Morovatdar
Nov 27, 2023
Jo is a wonderful salesperson. We purchased a bedroom set, and Jo guided us through the purchasing and financing process. Despite changing our minds a couple of times, she patiently worked with us. We are very excited to receive the new bedroom set in our house.
Lizabeth Herrera
Nov 27, 2023
Richardo was awesome! Didn’t hassle us, told us about the promotions, and let us do our shopping! He was very knowledgeable about the products, and very helpfully with making another great purchase with Ashley.
CECILIA GUERRERO
Nov 25, 2023
Sam was great. Didnt follow you around but available when needed. Very patient and helpful.
Ma M
Nov 25, 2023
Delivery was great. They were fast and polite.
Sky Lee
Nov 25, 2023
I had a great black Friday purchase with Akthec (I hope I spelled him right). He cares his customers and help you to trust him
Elsa Rey
Nov 24, 2023
After having a negative experience with another furniture store, we went to Ashley to look at their selections in living rooms. Tom was so helpful and we found the perfect living room set.
Malory Joseph
Nov 24, 2023
The service was amazing and Victoria was so patient in helping me through the process of buying my new room!
Achour Kifarkis
Nov 23, 2023
The best service with danny
Mitchell Carmen
Nov 22, 2023
The sales person (Omar) was great. Unfortunately, my dining set and chairs arrived damaged. I’m still trying to get this rectified and have been unsuccessful in reaching someone to fix this.
Noor Isteevan
Nov 21, 2023
Very bad quality
Ronald Klinenberg
Nov 21, 2023
How many times have you seen it before? The salesman polite, very polite when making the Sale. Then you make a purchase and have an issue; in my case requesting a refund a few days or so after making the purchase. The purchase made on 11/15/2023, asked for the refund on 11/20/2023 The item purchased was not delivered and no delivery date even set up. I called the salesman on his cell phone to cancel the order. He told me that I wasted 3 hours of his time, that he has a family to feed. And on and on. I had to cancel the purchase because of a health concern. This was explained as well to the salesman, he did not care at all about that. In fact, he once again, rambled on about how I wasted 3 hours of his time, etc. He was RUDE, ARROGANT and PATHETIC. Now, will be the battle to get my refund. BUYER BEWARE!!
David Oshinski
Nov 15, 2023
Ashley made the purchase worth it by getting the damages taken care of. I love my stuff.
Ákos Martin-Kovács
Nov 02, 2023
Special shoutout to Thomas for the excellent customer service!
David Sierociuk
Oct 30, 2023
Sam is great
Karen Canadas
Oct 29, 2023
Hadar was absolutely amazing and kind to explain and go over everything! She really made this furniture shopping a great experience for us!
Shailesh Pandya
Oct 28, 2023
My sales person is Jo Merar and she was very helpful and gave us a very good treatmeant. I would love to go back to Ashley for her .
Junior
Oct 28, 2023
Atieh was a great salesman. I highly recommend him!
Carol Thomas
Oct 25, 2023
Was very satisfied with sales person. She showed me all items that I might be interested in
Jeff Walters
Oct 24, 2023
I was pleased with how well the sales person did. She was knowledgeable, friendly and not pushy. Jo was her name and she did her job well. She listened to what we needed and then provided it.I haven’t actually received the purchase yet or I would give 5 stars. I’m anticipating it will go well too.
Cleve Wallace
Oct 23, 2023
Helpful knowledgeable salesman. Good experience
Almas Poulis
Oct 20, 2023
Omar A. was very helpful and patient with us!He helped us find exactly what we needed and was always willing to answer any questions!Look for Omar A. (sales consultant) if you are purchasing from Ashley!
Geo m
Oct 18, 2023
The sales consultant ,Omar was super helpful and knowledgeable. His approach was much appreciated. He let us walk around and occasionally followed up to see if we had any questions. The deals and discounts were great. I would highly recommend Ashley to anyone looking for a great piece of furniture .
Sandra Walters
Oct 16, 2023
I was looking to buy a couch, Ashley had a lot of selection options & a sales person who was very informative. I found my perfect couch & purchased it. I highly recommend Ashley Furniture.
sondra graton
Oct 14, 2023
Nice selection of furniture, with friendly knowledgeable salespeople
Mike Knorek
Oct 14, 2023
Victoria did an excellent job helping us find exactly what we needed!
Arnold Marin
Oct 13, 2023
Quick n easy
Carlto Apuli
Oct 11, 2023
Salesperson, especially that guy is unprofessional
Bill Kan
Oct 09, 2023
Prices were reasonable.
rany lochhead
Oct 08, 2023
Hadar Zusman was so helpful.She measured, checked prices and was very nice to work with.
lolita fox
Oct 08, 2023
Very welcoming, accommodating and reassuring. Thanks again .
Guzza64 D
Oct 08, 2023
The showroom is beautiful with a good variety of customizable options. Victoria was wonderful to work with and guided us to exactly what we were looking for. Instead of being overwhelmed we were able to focus on what we really wanted from our purchase. Stop in and ask for Victoria.
Maritza Garcia
Oct 06, 2023
Mr.Silva is very polite and an awesome sales person. Appreciate his help for the purchase of the sofa…
Srinivas Reddy
Oct 04, 2023
Ashley Niles store is amazing! One of the most competitive pricing and lots of options. Danny helped us all day to select furniture - he is awesome! Extremely patient, knowledgeable and kind. This has been one of our best experiences shopping at a furniture store - thank you so much Danny - we really appreciate your guidance and help.
Jaco Van Niekerk
Oct 03, 2023
Wow Nigel and Victoria gave fantastic service from start to finish! I am super impressed with them going above and beyond!
Denise Mikroulis
Oct 03, 2023
Victoria was an excellent resource when navigating the store. She is knowledgeable on all the products and made sure she asked the right questions. She was able to find us many options in our price range. She wasn’t pushy and was very patient. I highly recommend reaching out to her if you are looking to get what you need to furnish your home.
Anmol Sunny
Oct 01, 2023
The service and the furniture at Ashley exceeded our expectations, thanks to the outstanding assistance provided by Victoria Venetsanakos. From the moment we stepped into the store, Victoria's professionalism and knowledge created an atmosphere of ease and confidence. Her meticulous attention to detail, coupled with a genuine commitment to customer satisfaction, made our entire experience exceptionally smooth and enjoyable. Victoria went above and beyond, offering insightful advice and guiding us through the selection process with unwavering patience. Her expertise not only simplified our decision-making but also ensured that we found the perfect pieces to complement our space. Victoria's dedication to ensuring a positive customer experience truly set Ashley apart. We are immensely grateful for her exceptional service, and we wholeheartedly recommend Victoria Venetsanakos to anyone seeking a personalized and stress-free shopping experience at Ashley.
Melonie
Sep 27, 2023
Ricardo did excellent job
Entefath Khider
Sep 27, 2023
I love Ashly furniture store! Today Jutie she took care of me , she is very sweet and amazing person, very caring and nice dealing with people.
Wjandka Mohammed
Sep 27, 2023
The sales person Hadar was friendly and very helpful and I will comeback soon I recommend her. Great jobTom was also very friendly .
Norman Polusca
Sep 25, 2023
Had at great time shopping at Ashley’s. Our sales clerk Omar was attentive, insightful and knowledgeable.
Nejra Bilkan
Sep 25, 2023
Never again will I purchase something from Ashley or this store in particular. I have not had a place to sleep for 3 weeks and the customer service is terrible.
Alen
Sep 25, 2023
Nothing but problems since I got the delivery. Not my first order from Ashley but after this experience definitely my last
Gail Diet
Sep 24, 2023
Victoria was very knowledgeable and pleasant to work with. There was no pressure to make a purchase. She looked on the website and found a loveseat that was not at the store but met all my requirements. She took me around the store to show me what the material and style would be of the item on line.I am very happy with my purchase.
Andrew Welsh
Sep 23, 2023
Ricardo was helpful only showing us options that fit the exact space we were buying for and we were able to find the right couch and purchase in 30 minutes because of his help.
Dewey Thoner
Sep 17, 2023
Great selections and great customer service
Cheryl Morton
Sep 15, 2023
Ashley Niles. Sales associate Jo Merar was super helpful. Went above and beyond. Got me my box spring 3 days earlier than original delivery date .
Jamie Argueta
Sep 13, 2023
The staff and management was extremely helpful and friendly. They helped us find the perfect couch for our basem*nt living room and worked with us on the cost in order to include the delivery and 5 year protection!
Lydia Wilson
Sep 13, 2023
Victoria was absolutely knowledgeable in helping us find some beautiful 6 dining room chairs! She's a great sales person!!
Beth Grinter
Sep 12, 2023
Omar was a huge help in picking out new bedroom furniture. He made the process smooth from top to bottom. He even helped us out after purchase with moving around our delivery date. Thank you, Omar!
Maurice White
Sep 12, 2023
Pleasent, Complementary, Understanding and Helpful. THANKS!
jaime miranda
Sep 12, 2023
We came to the store on Saturday with the intent of browsing a sectional sofa, Danny immediately greeted us just when we entered. He was friendly, and very patient. Danny has a good visualization of what we need, suggesting what is best to have of which we ended up getting 3 items instead of just the sectional sofa. Trusting him to be our guide in buying we wanted was pleasant and worthwhile! We will surely come back to the Ashley Niles and look for Danny in our next visit.
John Weidner
Sep 11, 2023
No customer service after the sale to speak of. Cancelled an order and they did not refund my full purchase amount. $59 Short. In addition, they claim they are nothing to do with the online business but its the same Name and was delivered the same day as my in store purchase. No way to get a refund on damaged merchandise and out of spec merchandise than to dispute charges on Credit Card. I can't belive this place is still in business. Would avoid at all costs.
frank amato
Sep 10, 2023
Sales person Tom is excellent. Sale prices a little high.
Beautifully Created
Sep 09, 2023
I Love my new sectional an I Really Love my salesman Ricardo he was so a people person with a wonderful spirit an knowledgeable of da furniture in his store :)
Sandra Gonzalez
Sep 09, 2023
Excellent sales person pitch experience. Akhter Ahmed was wonderful. Very patient.
Maple Joy
Sep 09, 2023
Great experience from the moment we walked in the door. Danny helped us and provided exceptional customer service. We highly recommend Ashley Store. Thank you!
Liz Strohmayer
Sep 09, 2023
Riccardo was excellent. He was not pushy at all. He was very accommodating. When we wanted to see how the furniture went with a rug he moved a chair over so we could tell. I would go back and find Riccardo again.
Cathy Ryder
Sep 09, 2023
Amazing delivery, very professional!!!
Elena Hall
Sep 08, 2023
Hadar was great to work with. She was attentive, courteous, and patient. I am indecisive, and she gave me several options and talked me through them. I even came back to switch my order, and was still very pleasant. She's a true gem, a definite asset to your company.
Jeff Williams
Sep 07, 2023
A pleasant shopping experience. We were looking for living room furniture. We had the pleasure of working with Andy, a sales associate. He was friendly and knowledgeable. He was very flexible with our delivery times and dates.
Pritam Chandani
Sep 06, 2023
Great service.Professional representative
Audelis Hernandez
Sep 05, 2023
I had a great experience at the Ashley Store. Andy the sales guy was very pleasant and respectful. The transaction of the purchase was smooth. I was greeted by the manager and other sale associates on the floor.Even though I had a miss understanding with the purchase discount Andy handled the situation very professionally. He did make sure that I did understand and that I was satisfied with his answers. At the end "yes" the discount was applied to my purchase. It was all a misunderstanding of part.Thank you for the excellent service.Audelis
Kevin Z
Sep 05, 2023
Sam was excellent to work with. He showed me a variety of items that met my needs. He evaluated the space and measurements i had to help me choose the best selection. He was patient and made the process of buying furniture great. He provided me with additional information on other services and coordinated with me for delivery. When I had to make a change, he was there to help and made the process seamless. Thank you Sam
Ibrahim Aziz
Sep 04, 2023
I would not recommend going there. They only want to serve you if you want to do a big purchase specially Dan. Would not recommend.
Karolin Moshi
Sep 04, 2023
Very happy
Henry Schilling
Sep 03, 2023
Sam was a great help at the store for me buying a sectional that would fit up the stairs of my apartment!
Sikiovoliki
Sep 03, 2023
Really disappointed. Went to the Store in Niles. Although they were friendly none of the stuff I like queen bed frame futons and chaises they have in stock or can be ordered. They tell me to order online!!!I want to see it first! How can I order something that I don't see???What kind of business moto is this?
emir maden
Sep 02, 2023
Everything very important thanks
Ahd Zahraoui
Sep 02, 2023
The sales person was one of the kindest; very helpful & informative.
Elliot Sykora
Sep 02, 2023
Good Labor Day sales. Had a pleasant experience picking out a couch.
Cathy Clark
Aug 31, 2023
EXCELLENT service. Great friendly sales person.
Carm Tanhueco
Aug 29, 2023
Shoutout to Andy who was very helpful through this process. He made this purchase a positive experience for us!
C Garcia
Aug 29, 2023
Ricardo was wonderful and professional. He made my decision making very easy without any pressure. He showed me furniture he knew I would only be interested in and gave product detail. Very satisfied.
David Kranz
Aug 28, 2023
Andy Moreno was very nice and helpful. The recliner won't be delivered for a couple weeks so we can't give a complete review until it arrives.
Melanie Javier
Aug 28, 2023
We are very pleased and happy to have Sam.He really helped us to find furniture we liked.Very accommodating and very kind.He is a A+++ for your company.
Ana Michelle
Aug 28, 2023
Always ask for Hadar Zusman" honestly one of the best and professional person to work with. 100% recomended.
Penny Alfonso
Aug 28, 2023
Omar was very helpful, attentive and knowledgeable. He was also courteous and considerate.
Dori Wolgel
Aug 27, 2023
We were looking for a lift chair and were helped by a patient salesman who was knowledgeable and clearly proud of Ashley.
anika falat
Aug 25, 2023
Great place very friendly staff Andy was the best great deals and easy to work with
Lena
Aug 23, 2023
Received only part of my order. I called, emailed and texted only to get a text late in the day that the second item was never loaded onto truck.
Rich Vance
Aug 23, 2023
Sales person was very informative and showed me exactly what I Was looking for.
ssaha007
Aug 20, 2023
Jyoti was amazing and helped us find exactly what we were looking for fast! She is very professional and knowledgeable. Ashley is lucky to have her!
thomas Warnock
Aug 19, 2023
Attentive salesmen, good quality furniture at good prices, good experience.
Kathy Pelot
Aug 16, 2023
I worked with Sam. He was very nice, and patient with me. Thank you Sam.
Maria Franco
Aug 16, 2023
(Translated by Google) Very friendly and attentive, good price and quality. thank you victory(Original)Muy amables y atentos, buen precio y calidad. Gracias victoria
Darrell Woods
Aug 15, 2023
Knowledgeable, very helpful and friendly
TAD WISNIEWSKI
Aug 14, 2023
Exelent service
june tanaka
Aug 10, 2023
I was looking for a certain kind of sofa and chair. A lovely young lady showed me so many and was patient when I needed to compare a few I liked. Back and forth ! No pressure! Finally made my choice and all through this she was lovely and had helpful input. Was glad I stopped in your store. I have been shopping around and happy I found your lovely store.Looking forward to having my.😀 furniture
Michael T
Aug 09, 2023
DO NOT BUY ANYTHING FROM THEM!!!My Boss purchased a power lift recliner and we tried to return it because it was to small & not comfortable. His feet are hanging over the edge! They refused. They said they do not do returns. So once you buy something from them you are stuck with it. I think this is wrong. So in my opinion DO NOT BUY ANYTHING FROM THEM!!! I’m quoting this right here from their own paperwork. on page 4 it says we are here to make sure you are satisfied with your purchase. On page 5 It states we are dedicate to providing exceptional service for all guests this is false in a very big way. They do not care about any of the customers all they’re trying to do is take your money.
Trish
Aug 08, 2023
The woman who helped me was so friendly and kind. The store was closing soon and she managed to get me what I needed quickly without feeling rushed.
Ishtar Warda
Aug 07, 2023
Came in to buy furniture for my new apartment and a very helpful lady approached us named Victoria. She showed us great options in regards to what I was looking for and that was within my price range/budget. She was very insightful and kind. If you are thinking of shopping at this Ashley, I recommend asking for Victoria to show you exactly what you’re looking for!
A M
Aug 04, 2023
We went to Ashley’s furniture to buy a new living room set ! When we had an issue with our delivery Omar and Atieh went out of their way to make sure we were accommodated. I would highly recommend Omar and Atieh to anyone and everyone. They went over and above their expected duties to make sure we were satisfied!
Debra Koenig
Aug 03, 2023
Bought several pieces of furniture at Ashley about 17 years ago and was satisfied with their customer service is the reason I made this most recent purchase.
Olivera Oli Stankovic
Aug 02, 2023
I am extremely satisfied with my recent purchase at Ashley in Niles. Our sales associate Omar was very professional kind and helpful . So I got an amazing deal for 2furniture sets. He followed through the whole process, everything was as he promised and I greatly appreciate him. I got my delivery right on time. Have to mention the delivery team was great , they didn’t mind moving furniture around so I can decide where to place it . Omar & Ashley in Niles, thank you!
Yael Velasquez
Aug 02, 2023
Great customer service. Have a lot of options and very affordable compared to other stores. Would definitely return again.
Lisa Wilson
Jul 31, 2023
Great place to shop for furniture, excellent customer service as well !!
Jeffrey Phillips, Interior Spaciousness
Jul 30, 2023
Hadar was very helpful.
Darcy Levy
Jul 29, 2023
Great prices !
Salvador Pelayo
Jul 29, 2023
Omar was so helpful!! He did an amazing job and was super patient with us! Thanks again!!
Deirdre Kucaba
Jul 29, 2023
Danny was amazing!! He was so helpful and got us a great deal on our couch!! The next time I need furniture I will definitely come back and ask for him.
Bill Larson
Jul 28, 2023
I was pleasantly surprised at how our saleswoman left us look and didn’t hover around us as we shopped. No pressure and was available as soon as we had questions. Furniture selection wa# good with multiple price points
Kasia Waclawrk
Jul 28, 2023
The sales person, Victoria, was very professional and helpful.
Teresa Hayes
Jul 27, 2023
I had looked at several upholstered beds at different furniture stores and online for quite some time. I decided to purchase an upholstered bed from sales person. Jo Merar at Ashley furniture due to her knowledge and professionalism. Now I will return to Ashley and buy more furniture.
Jen B
Jul 26, 2023
Edit to my original post.After all the trouble with the store and store manager, my salesman Danny saved the day. He worked with me to get my issue resolved. He was in contact with me EVERY DAY. Thank God for him bc now all is perfect!!
Joe Lipa
Jul 23, 2023
Great salesman in Omar, HE gets 5 stars, but the prices there don’t :/. Not the salesman’s fault.
Margaret Knapp
Jul 20, 2023
Excellent service
Jeff Swagler
Jul 17, 2023
Andy was awesome. Great assets to your company. Very helpful and polite!
John Gordon
Jul 17, 2023
Ricardo was very informative in helping our family find a living room set. Would definitely recommend him to friends and family members
Marcus Lucas
Jul 16, 2023
Loved coming here for furniture for my new apartment. Atieh helped us pick out some great items and worked within our budget to get everything we could've wanted. Highly recommend this location!
Aasha Elliott
Jul 11, 2023
Hadar went above and beyond to answer all questions I posed and to work with me in using computer simulation to see if the furniture I wanted to buy would fit in my space and coordinate with the current wall and floor color! She was very patient with my questions - and I had many! :)
SAFA WARDA
Jul 11, 2023
Best store Ever. Come visit me there:)
Marilyn Ranis
Jul 10, 2023
Andy Moreno was absolutely amazing. From the moment I walked through the doors, he was courteous, knowledgeable and personable. A great attitude and genuinely an asset to the company. Thank you Andy, I’ll see you again soon my friend.
Gail Livermore
Jul 09, 2023
Helpful, competent.
Jasmin Ortiz
Jul 08, 2023
I was assisted by Hadar who made the process of purchasing a mattress seamless. She is quick to answer questions and provide recommendations. It was a great experience.
Erin Borders
Jul 06, 2023
Our sales person is great! Jyoti was very personable and knowledgeable. She and the team helped with financing as well. We are definitely going back.Had many problems with delivery and some items fitting. Jo came to the rescue and helped us pick replacements and get them scheduled quickly.
Jason Pike
Jul 05, 2023
DO NOT BUY FROM HERE. Updated: Still waiting on parts that were rejected because they had mold on them.... still waiting on customer service to get back to me. It's been 2 weeks of sleeping on the floor and they keep pushing me off. They also delivered the wrong color ottoman,( confirmed this with the store) They now tell me that they will not fix this and that im stuck.Their phones don't work, they had a nationwide outtage for weeks. You can't get a human on the phone. The delivery people and warehouse are rude and they will brush you off. They are now being aggressive and angry. DO NOT BUY FROM HERE.
Tabitha Anderson
Jul 05, 2023
Why is No one answering phones, I have been calling for 2 weeks and I can't get anyone to pick up and no one answered the texted support either. This is unacceptable you are a business someone should be answering phones not a autobot.
Brittney Brown
Jul 05, 2023
Had a very seamless experience buying a couch at Ashley! Hadar was incredibly helpful & got us a great deal so we were super grateful for her help & we are inlove with our new couch :).
Martin Salmon
Jul 04, 2023
I bought a sofa set and Andy was very helpful. He gave me space to test coaches and chairs. He helped me find the best discounts which have me confidence when it came time to pay. He even helped me load one of the sofas that was out of stock and we had to get the display unit. I broke a lamp accidentally, while carrying the coach out and they were nice and told me not to worry about it. I will be back.
C
Jul 04, 2023
We had a really bad experience at Ashley Furniture @ Golf Rd in Niles. On the get go a female salesperson approached us and said "you are in luck as we are offering 4th of July 25% discount early". We were looking for an item that I found online, the 1st female salesperson kept showing a diff item and made me feel I was making up my story, she then said "you can keep looking for the mattress over there" and left us. When I finally found the correct item, I decided to look for another salesperson since I felt the first one was not very helpful - which was a big mistake! the second one was way worse!She immediately put my information in their system, found the item I was looking for and asked for my card. As a customer, I've asked her "Is there a 25% discount offered on this item?" SHe looked at me mockingly and said this is already discounted. I responded to her by saying _ I am jst asking as the first salesperson mentioned Ashley has 4th of July discount and I added that I do not appreciate the way she responded to me in a demeaning way, i said this calmly and softly as I was seating next to her. This salesperson is something else - as she responded "I AM OFFENDED BECAUSE YOU WERE ASKING ME ABOUT THE DISCOUNT, AND I DID EVERYTHING FOR YOU."For your information - First, as a salesperson you should have the decency to provide information such as promos, discounts, bundles, etc to EVERY CUSTOMER. A Customer asking this question is not an ATTACK to you but a LEGIT question from a customer to make a little bit of savings during these hard times.2. All you did was put my information in your ipad - this is your role to ensure a merchandise is ordered through your system.3. Lastly, value every customer - you are in the kind of business where service goes a long way. The way you treated me and my family was unacceptable and if you keep doing that to every customer - your store will eventually close.
Carmen Tuzzolino
Jun 30, 2023
Staff very helpful. A pleasant experience.
Alec Kasner
Jun 26, 2023
Purchased a couch and coffee table with the help of Hadar. Super helpful and quick to respond to my questions! 100% recommend going here for any furniture needs.
Carmen Neaga
Jun 26, 2023
Very bad service, I bought a couch at the end of February, the couch was defective, they said they will send a technician to fix it the same week, 4 months passed by until they sent one, I had to make 100 calls to fight with them, finally the technician came to fix it, he said he can't do anything about it and they will give me a new couch and someone will call me to schedule the delivery for the new couch. Well guess what, it passed almost 2 weeks, no one has reached out, and now they have system problems they can't see anything in the system or after you get someone on the phone and get to tell your problem they put you on mute and that's how they fix the problem. Worst experience ever. Don't ever buy from them!!!
Jacqueline Walker
Jun 25, 2023
I came in looking to potentially purchase a dresser. Victoria answered all my questions. Came back the next day after emailing her I’d made a decision. She made sure to price match what was listed online as it was cheaper than in store which I appreciated. Chose to have it delivered and assembled for me much cheaper than expected. I’m overall pleased with my experience at this location, Can’t wait for my new dresser to arrive!
Sherin Chacko
Jun 22, 2023
Hadar was our sales associate. She tirelessly worked, went above and beyond to work with our many requirements.
Ioanna Koren
Jun 21, 2023
Excellent service,very reasonable prices,Victoria was one of the best sales person who made a difference 👏.
Martin Cisneros
Jun 20, 2023
We had a great experience at Ashley at Niles. Sam was great all throughout our shopping process! He offered a few options and made sure we were happy with out choice.
jamesiska1
Jun 18, 2023
Hadar bent over backwards to help my rather particular and demanding senior mom find a bed. It was a completely rewarding experience, a far cry from other furniture shops. Highly recommended.
Maureen Kudlik
Jun 18, 2023
I was overcharged by $220. The experience was great and I cannot wait to get the furniture.
Mayte Yalibat
Jun 16, 2023
Excellent service, fast and easy I was in and out satisfied with what I purchased
Jintu M
Jun 15, 2023
Stay away from this place!!! My parents ordered a bed/mattress with base at the end of May. They were guaranteed a delivery on June 2nd. The delivery came with wrong base. The second time they came with wrong product aswell. Their order has still not come to their house almost two weeks after the promised date.They have called the store, and have to deal with so much attitude after sending the wrong product twice. When they went to the store yesterday, the manager told them to call back today when the sales person is there. Why can't a manager not solve this issue. WHY DO THEy need to call back the salesperson. They have been saying their system has been down. How can a system be down for this long. They have not done anything from their part to rectify this issue. It is so hard on customers if they cannot keep their end of the promise,.
George Gojnea
Jun 14, 2023
Worst customer service and delivery service. Stay away !
Youkhanna Bethyou
Jun 13, 2023
It was very good experience and they were very helpful and great meeting with them
Alex
Jun 13, 2023
I loved easy-going process of picking out something that fits my needs. No pressure involved and we left as happy customers. Our service given to us was excellent!
Richard Sabis
Jun 13, 2023
Andy has been a good representative for Ashley. He listened to me about what I was looking for and showed me items that applied. When I stopped in the next day, he was off but Sam picked up and answered my questions. The third day is when I committed. Only bad thing is the computer system outage.
Anne Wallenberg
Jun 13, 2023
We had a great shopping experience with Andy! He was so helpful.
Jessica Orsi
Jun 12, 2023
Do not purchase anything from this store until their phone systems are back up otherwise you will have a very frustrating experience. We had a good in-store experience, and found what we were looking for at a fair price. However, they said that their phones/systems were down, and now we have no way to contact anyone. We are trying to schedule our delivery but there is no way to do so. Our credit card was already charged, but no one has reached out to assist in scheduling. If systems are down, then employees should be reaching out to clients who made a purchase to give updates or see if they are ready to schedule the delivery.
Domenico Maniscalco
Jun 12, 2023
Amazing staff and product line!!! 💯 Victoria and Omar were awesome!!
Linda Vigna
Jun 11, 2023
Computer was down and no one called to tell status of order or schedule delivery
Samuel Bokor
Jun 04, 2023
Employee knows his side of business.
Shariq Khan
Jun 03, 2023
Omar helped me out! He’s been responsive and very thorough of everything while guiding us to pick out the perfect mattress and bedroom set!
Jhonatan Hernandez
Jun 03, 2023
Waited 2 weeks for a delivery because not all pieces were available at the time of purchase. Removed everything the night before to now have 0 furniture because they did not have the complete order upon arrival. I can not get a hold of the location, and customer service insists on calling the store to resolve issues. STAY AWAY.They also stated I postponed the order when they did not have all the furniture upon arrival.
Ziggy Hamielec
Jun 03, 2023
Knowledgeable and friendly staff made our decision pleasant and quick. Can’t wait for the delivery 😀😀
candy giampietro
Jun 03, 2023
Sam was excellent!
HILDA BONGAYEN
Jun 02, 2023
I was highly welcomed at Ashly furniture with a team member offering to assist me. The manager was very kind and helped facilitate the process by explaining and showing us how to work the drawers of the dresser. It was closing hour, but we were treated as if there was nothing to rush about. Our purchases were all completed and with a discount on the furnitures. We were the last to leave the store, walked outside by the manager. I would refer a friend to this place in a heartbeat and I am still to go back for more funitures.
Abo hamza
Jun 02, 2023
Good stuff and very kind
Meja
Jun 01, 2023
Great experience with Hadar. She is amazing and really knowledgeable.Happy customer 😊
Chery M
Jun 01, 2023
Victoria V was the person who helped me and she was great she gave me a good price matching what I saw on the website. She was not pushy at all. When she presented offers and I said no she didn’t try and force me to accept it, she just kindly said “ok, I understand” then she would move on with your interest. She is a wonderful sales person. Kudos Victoria!
Simone Morris
Jun 01, 2023
A big issue with this purchase, the manager Nigel was great and did resolve the situation, however I was lied to by the associate who sold me the item. I would not shop here again
Tikva Kirschner
May 31, 2023
Hadar was great to work with. She helped me pick out my family room furniture. she was very patient till I picked exactly what I wanted.! Thank you Hadar! I’ll be back for my dining room!
Matt W
May 31, 2023
Hadar was so helpful to both my wife and I finding an awesome couch and dining set! Highly recommend.
Lorna Feeley
May 31, 2023
Great fast friendly service. Ask for Hadar. She’s the best!
Ali
May 31, 2023
Great experience! Hadar was very knowledgeable and helpful. She gave us enough time to shop but was available when we had questions.
Dhaval Panchigar
May 30, 2023
Nigel is an amazing generalManager , he was able to work with our price and was able to make us happy .
HECTOR VALENCIA
May 30, 2023
Amazing service, and Ricardo is the best!!!
yoseph gelaw
May 29, 2023
Excellent.
John Kuruvilla
May 28, 2023
Bad service manager bad attitude,
Mary and Brenden Hulett
May 27, 2023
Victoria was amazing! We came in exhausted from looking at a ton of different furniture stores, and she was so patient and positive. The size we needed felt impossible to find, but she was determined to find us something we’d love. We are thrilled with the purchase and will be back to ask for Victoria’s assistance again :)
Gise •
May 26, 2023
My sales consultant Omar Abubaker was excellent! Great service and attention! I got everything I want with a good deal.
Júlio Diniz
May 23, 2023
Very good price! Amazing furniture!
Gloria Amponin
May 22, 2023
Very accommodating and helpful.
Queen Moniya
May 22, 2023
Perfect! This is my 3rd trip to Ashley's and I highly recommend it .. Ricardo Silva your the best!!!
Kevin Santilli
May 22, 2023
The store manager and sales team are the best. Highly recommend everybody going there.
Elizabeth Crowe
May 19, 2023
GREAT service and extremely quick turn-around!
Lona Malcolm
May 13, 2023
The service was excellent. The sales Rep. Jo, she is so amazing I'm happy I met her. If any one needs shop at this location please ask for sales Rep Jo.. she is the best.
David Rhee
May 13, 2023
Delivery was not as planned. The mattress I bought sinks in the middle and is unsleepable but because it’s final sale I was unable to return it. 1000$ down the drain .
rara mama
May 13, 2023
Great service, with Tony as the salesperson and Nigel as the store manager, who are very friendly and accomodative to our needs.
Robert DeLeonardis
May 13, 2023
Excellent service
layla Mohamed
May 11, 2023
Be aware this store or this company in general has no return or exchange policy ,even if you receive a defect product. My dining table set came scratched I spoke to the customer services rep made a claim the same day it was delivered and notified them that I received a defected items and they sent someone who said it’s a customer fault and refused to exchanged it how it’s my fault if I reported the same day. Please NEVER SHOP there.
Naaz Aziz
May 09, 2023
Very helpful and friendly!!
Roberta Kaiser
May 07, 2023
Omar was fantabulous. He answered all my questions and was very helpful. He was quite knowledgeable and friendly.
Zumi Topic
May 07, 2023
Victoria helped me chose bedroom set and mattress, she is amazing. Highly recommend her service.
Kamil Misiaszek
May 06, 2023
5/17/23.I had a terrible experience with this store. I am updating my review. The sales associate, Danny D, put in the wrong information for our furniture order and as a result we received the wrong items. When we confronted him, he refused to take responsibility for his mistake. It was a frustrating and disappointing experience. I do not recommend this store and advise others to shop elsewhere. We have been waiting for a response back from customer service for about a week now with no response.
Alex Koczwara
May 06, 2023
Danny was super helpful and was able to help us get just the right couch for us! I will definitely come back here for future furniture needs
Ramona Arce
May 06, 2023
Tony Snow helped us today and I have to say this has been one of my best experiences furniture shopping. Tony listened to our wants and needs and directed us to a few areas and let us take our time looking around. We never felt rushed or pressured. Thanks again Tony for such great customer service!
Kyle Bujak
May 06, 2023
Danny and Nigel were very helpful in finding a new dining room set!
Lisa Kalabokis
May 06, 2023
Andy is the man! Super helpful and kind throughout the process. Can’t recommend enough and so excited for our gorgeous new couch!
Tracey Hiller
May 05, 2023
Danny and Nigel were amazing and very helpful! I will definitely go back to Ashley in NIles!
Inez Moreno
May 03, 2023
Andy was goes above and beyond and highly recommend him to help other Ashley customers!
Eileen Connolly
May 02, 2023
I went to Ashley's store in Niles. My salesperson Andy Moreno was excellent. He helped me choose a great mattress and sofa sectional. Also helped me find 3 piece table arrangement that looks great with the sectional along with a accent cabinet. They all look great together. Andy was very informative and professional with a great personality. I recommend this store very highly!
Juanita Ortiz
May 02, 2023
Ashley furniture is the worst furniture store I have done business with .. I bought my sectional from this store.. my furniture was delivered on December 15, 2022.. My stuff came completely broken, mind you it has been 4 months and this Ashley company refuse to replace the damaged product.. Their customer services is even worse.. I have gone to the store, spoken to the very own top Customer Service Manager .., NO SOLUTION!! None.. no return calls no tech no parts .. nothing!! I am sitting on broken products.. And I can’t get nothing resolved..Please my dear public DO NOT THROW YOUR HARD EARN MONEY WITH SCUM BAGS!!!
Eric Gnippe
May 02, 2023
Absolutely phenomenal experience!!! Riley was attentive, courteous and helped me get what I needed. Nigel did an incredible job at being there when Riley needed a Sales manager to review the items I was purchasing. I was blown away by my experience and refer them without reservation. Thank you guys for the amazing experience.
Orlando Solache
Apr 28, 2023
Me and my wife walked in and Omar greeted us and let us look around and check up on us. great environment he not once made us feel forced to buy anything like other place do. Checkout was fast and easy!
John Bautista
Apr 28, 2023
Got a really nice sectional and a tv stand for a really good price with next week delivery and the salesman Bejoy in Nile’s made it happen
Kathryn Nydegger
Apr 27, 2023
Showed up to Ashley Furniture & Home store with hopes of finding our first (new) sofa and chaise for our apartment and home, and we did! Our overall experience---the customer service, plenty of options in the showroom, price adjustments, and quality of products---exceeded our expectations. Specifically, our representative (Andy) who assisted us from the beginning of our search to the end of closing a final sale was knowledgeable, patient, and helpful at getting us the best price, finding a product for our personal needs, and getting our order delivered to us 72 hours later. Marcos, and his team, delivered our product earlier than anticipated and provided great communication throughout the delivery process and during set-up, remaining accessible for me to ask questions along the way. I would recommend this experience and staff, both in store and on the delivery team, to any individual or family looking to find their next home product.
Jani Ali
Apr 27, 2023
Great store I talked to this guy name Reilly Naughton great dude and good customer service
Sweaty Gamer
Apr 27, 2023
Great store I talked to a guy name Reilly Naughton he is great best customer service ever
Komal Ali
Apr 27, 2023
Great store and outstanding customer service by Reilly Naughton.
Mona Morsi
Apr 27, 2023
I would love to thank Hadar , she helped us and she was very patient and very helpful, she did everything for us and gave us her honest opinion, thank you so very much for all you did ..
KillerV1s1on
Apr 26, 2023
Bejoy George was great!!!!!
Muhammad Abbasi
Apr 25, 2023
Omar Abubakar thank you.We had a good professional experience with him. Good Customer service. We will do more business soon with you.
Fiona Rosenthal
Apr 23, 2023
This place has the opposite of pushy sales people. I could barely get anybody to help me. This went on for about 30 minutes. And then, when I was seen to, I was told’ give me five minutes’ and then they never came back. Beyond ridiculous.
Cindy Ballou-Tinnerello
Apr 23, 2023
Found exactly what I was liking for. Decent price. Danny, the salesperson was wonderful. Great experience overall.
Angeles Valdes
Apr 22, 2023
Excellent customer service from Saeid!! We are very happy! Highly recommend Saeid and Ashley furniture!!!
Kenneth Gershon
Apr 22, 2023
Sales person was very informative and friendly. Made the whole furniture buying process very easy.
Namratha Sastry
Apr 22, 2023
Save your time and energy and go somewhere else. My sister was sweet enough to buy me a rocker recliner from here as a gift after I had a baby. But the recliner didn't recline after we set it up. I called them about it and they said someone would come to fix it on a Saturday but no one showed up. I even called to confirm Saturday morning and was ensured someone told come. I called back the next day and they said that the first agent I spoke with must have been mistaken because they don't work on Saturdays. After that, I had to call 5-6 times (with a newborn baby!) before they scheduled someone else. When the technician finally came, he just confirmed that the recliner wasn't working and it needed a new part. He said he had to order it and then have someone else come to fix it. After a week or so, I hadn't heard anything so I called. No surprise - they hadn't ordered the part yet and no one was scheduled to come. They said that it will take 7 to 10 business days for the part to come and then I have to call back to schedule a technician. I'm still waiting for it to get fixed. It's been over a month since I got this chair and still haven't been able to use it. Worst customer service ever - I'm never ordering from here again.
Sal S
Apr 21, 2023
Attention whoever wants buy furniture from this store!!!I had the worst experience, I bought furniture from this store my salesman Atieh Ibrahim. He was very pushy wanted to make us sale he trick us to buy a furniture he never explained the exchange and return policy. We bought sectional furniture when they delivered, it was too big for our apartment, the right arm chair was broken and there was no space for Ottoman I asked the delivery guy to return it and I wanted to exchange it with something smaller, the delivery guy said I’ll take ottoman and the broken right arm chair, the rest you have 72 hours to return or exchange but first I should call the service representative, so I call them and made a ticket they said someone will call me in 24 to 48 hours, after I received a call service representative said it’s up to the store if the accept it or not. So I went to the store I explained Nigel Hengle the manger and also the salesman Atieh Ibraham, they suggested me to wait for other mangers decisions after few days I call them and they said we’re sorry we can’t accept it. Now I stuck with this furniture I can’t do nothing about it.Maybe you will be the next victim help the community by not buying anything from this store.
Nino Kusrashvili
Apr 20, 2023
Terrible. I recently purchased sectional from Niles Ashley store. It is damaged and Ashley do not want to change it. It is just waste of money.
Kam Kabasakal
Apr 15, 2023
I love it here! Amazing service, great product and prices are good. Sam took really good care of me. Will definitely come back to see him.
Maria Villarreal
Apr 14, 2023
Very friendly, my salesman listens to my needs. And help me make good choices to my needs and taste. The store manager was also very nice and helpful.
Landon Statis
Apr 13, 2023
Our salesperson was Jyoti. She was extremely helpful, very polite, very knowledgeable with regards to the couches we were looking at and gave us a warm and friendly experience. We will continue to use her for our future purchases.
Marija Nichevska
Apr 13, 2023
I have a wonderful experience at this store with Sam. He gave me very good deal, highly recommend this store and Sam, he was very nice knowledgeable and polite. Thank you 🙏🏻 10 stars ⭐️
Judith Olszowka
Apr 11, 2023
They had a wonderful selection of everything. Sales staff was helpful. Worth checking out.
Marlene C Rodriguez
Apr 07, 2023
Amazing service!
Lauren Showalter
Apr 06, 2023
Terrible service. It’s been over a month and 4 different deliveries and I still have not received all of the pieces for my bed delivery
Sheila L
Apr 04, 2023
We only had this sofa for 3 weeks before it broke in 2 places. We've called several times over the past 11 days and are still awaiting a call from service just to schedule a visit from with a technician and they don't take returns unless you ordered online.And I see that there was a reply from the store so we did follow up via email and Facebook Messenger and phone. We were told we'd hear from a technician on 4/10 but here we are at 4/15 with no response yet
El’dar Zhanybekov
Apr 03, 2023
Customer service is very bad! I’ve bought a furniture from another store where stuff was really polite.
Lauren Showalter
Mar 30, 2023
Terrible delivery service. Ordered two beds both came with missing and broken pieces. Trying to schedule a delivery time to receive the missing parts is a nightmare. The photos are after the 3rd delivery attempt.Update: i am now being told a third party technician will need to come and inspect the bed and decide if my parts need to be replaced, for a brand new bed still missing parts….Another partial delivery and still missing pieces for the bed. It has been over a month and we still don’t have a safe bed. DO NOT SHOP AT ASHLEY!!!!!!!!
Leanne Brumley
Mar 26, 2023
Great experience. Good selection of stylish and quality pieces. Jo was really helpful.
Tonia Arrington
Mar 26, 2023
My sale rep was so nice and the process smooth. Mr.Dajani was nice.
Saba
Mar 23, 2023
Omar was very professional and helpful.
ramona bambi
Mar 23, 2023
Ashley has the worst customer service I ever encountered.I had an issue that was dragged by the customer service representatives until it could not be resolved. Very disappointed and I will never purchase Ashley products/ items again despite the fact that I like the product.I would not recommend to anyone.
Luisa Acosta
Mar 22, 2023
Big location with lots of different choices. Very professional and helpful, a big thanks to Omar for his expertise and attention!
Almas Rahim
Mar 21, 2023
Staff was helpful,polite and well trained
Ron Ohr
Mar 20, 2023
My in-laws worked with Omar for some furnishings and he was wonderful to work with and the experience was great.
Jane Ezenwa-Drage
Mar 18, 2023
Item's destroyed when delivered and assembled and customer service can't resolve issue smoothly, you have to go through obstacles!! I purchased a bed in February 2023, and here I am mid-march and still no bed!!!
Gerald Kelfalah
Mar 16, 2023
Excellent
Vicente Rivera
Mar 14, 2023
Amazing customer service from beginning to end. Very happy with the selection and will most definitely be returning for other items in the future
Gerri Papish
Mar 14, 2023
Very nice the people, and helpful
Isamoncho Ordoñez
Mar 12, 2023
hadar zusmanProfessional/Specialist in mattresses, she is the best, she has the attitude of a champion, she is very kind, my wife and I had the most beautiful experience in this store since the salesperson Hadar Zusman listened to us every minute, guided us and the best and was interested in satisfying all our needs when you have a nice attitude you can be seen and you radiate it to others a thousand thanks and we hope your dreams come true 🎬🎥📸 thank you very much 10/10
Miguel Negron
Mar 12, 2023
Initial experience experience was good but there was a saleswoman who was rude. Won’t ever shop at your store again. Will share my negative experience with friends.
Siraj Vhora
Mar 11, 2023
Not a good place to purchase the furniture. Had a bad experience. Would never buy or recommend Ashley
Bin M
Mar 06, 2023
Great place but a little pricey
vishal christian
Mar 05, 2023
We love Ashley home furniture store in Niles they are very friendly and Specialy Danny he help us for our every purchase.
Samantha M
Feb 28, 2023
We were immediately greeted by Atieh but not hounded when we said we were just looking around. I appreciated that. We went around the store a few times. Good selections. Great Presidents Day sale. We spent less than 4K for 2 sofas+ottoman and a bedroom set. Once we were ready to talk to the rep that greeted us he answered all of our questions and concerns. Made sure we walked out of there with a price we can wrap our head around. Thankfully our items were not backlogged and we got our first requested shipping date which less than 2 weeks from our buy date which was perfect for us.
beatriz avila
Feb 26, 2023
(Translated by Google) The boy who helped us was very kind, very good prices(Original)Muy amable el muchacho que nos ayudó muy buenos precios
Eric Spratt
Feb 25, 2023
Ordered a couch in person and set a delivery date of two weeks from the time of the sale. The delivery date comes and goes with no delivery. I call customer service and they told me that the salesman shouldn't have set a date because my couch wouldn't be available until a week after the date he set. If they try to set a delivery date when you order something, don't even bother. It's just a lie.
Ameisha Clark
Feb 24, 2023
Andy my sales person was awesome, very knowledgeable about what I was looking for.
Yessi M
Feb 20, 2023
nothing have 50% off this is fake
Adam Szczyrek
Feb 20, 2023
Oleg is very professional and helpful person, we really appreciate his advices!We’ll coming back for more furnitures!
Leonard Langtiw
Feb 20, 2023
Sam was fantastic. He was patient and gave us the time we needed to decide on a couch. He informed us of all the options that this particular couch set had. He also helped us with the options of purchasing this couch. Thank you, Sam. We'll see you the next time we are looking for another piece of furniture.
J B
Feb 19, 2023
Tony was great!
Evalis Alverio
Feb 19, 2023
Ricardo was the absolute best. Very attentive and helpful
Gabby Martinez
Feb 18, 2023
We came in to purchase a Chest for our bedroom. Thank you Sam for helping us! Great customer service. Definitely will be returning.
Ritu Agarwal
Feb 16, 2023
I bought king bed from Niles showroom ...the worst ever experience so far. I am still struggling get my faulty part fixed. They don't bother for customer. Product has an issue and they are least bother to keep customer updated for any delays. The new parts are lying all over my house for last one month and I have been calling the customer service for fixing it but they are not bothered about it. Ashley is too big to value their customer who has made them so big.
Bakhtiar khan
Feb 15, 2023
Wish i could give zero stars..Horrible customer serviceThey have outsourced thier customer service team to phillipinesIts a nightmare to deal with themIts been 2 months, im trying to claim warranty on a power recliner i had purchased from them.And it’s a mess.
Marti Cisneros
Feb 14, 2023
This was our first time shopping at Ashley. We were looking for a new sofa. Our sales person Helen was amazing and patient. She took her time with us and didn't rush us.
Галина Морозова
Feb 13, 2023
Very friendly. THANKS.
Noemi Aragon
Feb 11, 2023
Very nice salesman, prices are very good
George D Pappageorge
Feb 11, 2023
Great staff and a good selection.
jeannie castro
Feb 01, 2023
The associates were very knowledgeable friendly and professional I will be shopping there again
Saul Reyes
Feb 01, 2023
Great service, ask for Ricardo. I was able to get more credit.
Doug VanOosten
Jan 31, 2023
Hadar Zusman was awesome! Thank you so much for helping us!
Jeff
Jan 31, 2023
Great
Robert Vujovich
Jan 30, 2023
Had a great young lady Jo Merar help my daughter and me. Made everything easy was very helpful and friendly.
Cynthia Randall
Jan 30, 2023
Ashley has a good selection and my salesperson (Andy) was great. The assistant manager was very nice and personable too. I found what I was looking for, and couldn’t be happier.
Marisol Santiago
Jan 29, 2023
It’s been my second time shopping at Ashley and I will always go back the service at the store and the delivery is the best!! Great experience!
Jacob Wahnon
Jan 21, 2023
Great experience. Salesman was very friendly and professional.
Yashal Yousaf
Jan 18, 2023
If I could give 0 stars I would. Do NOT, I repeat do NOT buy your furniture from here. They are not punctual with delivery promises nor do they bring the furniture in new boxes. The delivery guys have came over 5 times with the same problems. The furniture is unwrapped covered with a blanket even though their is a note from us saying we want brand new furniture in the box unopened. The delivery guy even said the furniture is used. Are you kidding me!? This whole process started 3 months ago and is till on going. We have half of our furniture and half is still who knows where. Save your troubles. GO SOMEWHERE ELSE!
Senan Fouad
Jan 15, 2023
This place is basically made for RICH people only.
Joe DeFrank
Jan 15, 2023
Very satisfied with the help and the whole experience of buying a couch and a mattress.
toxicsnipz370z
Jan 14, 2023
Excellent customer service!!! Was able to walk out of there as a happy customer. Will definitely come again!
Mark Hill
Jan 14, 2023
Very bad experience with this store stay away, this business is run like a sleazy car sales people, the store is a franchise. They will not honor corporate laws and rules, also, the store manager name Nigel, very dishonest person do not do business with this store!!!Be very careful if you need to return or exchange item, they will not honor it.
Monica Jaramillo
Jan 14, 2023
From the minute I walked in, all I can say is outstanding customer service. I was fortunate to be greeted by Victoria Venetsanakos, she took time to walk around the entire store with me (at least 4 times!!) and answered all my questions. She is very friendly, patient and never made me feel pressured to buy something. I did end up purchasing a few things, will be going back.Thanks Victoria!!
Karen Whirity
Jan 11, 2023
Tom Stanil was great! He helped me find just what I was looking for!
Mary V
Jan 09, 2023
Greeted by Hadar. Asked how she could help. I explained n showed picture of item. She looked up item. Perfect we order item . Hadar was professional excellent customer service skills understood my needs and closed my order provided date and time of delivery. Wonderful employee!!!
Sheryl Heneghan
Jan 02, 2023
Great selection of furniture to choose from; received exceptional service and assistance from our sales rep Jo! She was super attentive and helpful. Jo answered all of our questions about the couch and bed/mattress we chose. I definitely recommend this store and Jo!
Julie kehoe
Jan 02, 2023
I didn’t even want to give them one star. They delivered a table that was obviously a return because it was damaged. I called the customer service ( they work from home) he asked me to send pictures which I did and he never followed through with the exchange. Ashley says so sad too bad! They said they would not even give me a credit for the damaged table. Acted like I was overreacting. Please don’t do business with ASHLEY THEY DONT CARE ABOUT CUSTOMERS!
Rita Hillel
Dec 30, 2022
When I purchased a piece of furniture ($2449!!!) I ask about return policy since I wasn’t sure it this piece would fit within the frame it supposed to be placed in, I was told that I can call within 3 days after delivery to return it if it didn't fit. I called the store on delivery date and told them that this piece of furniture didn’t fit within the frame. I was told only then that there is no return policy and that I just have to accept it. The store manager was very rude and didn't care to help and I feel that I was scammed. Be aware! I will never shop in this store again!…
June Lapidus
Dec 30, 2022
Riley was great.
Linsey E.
Dec 29, 2022
Sam has excellent customer service and was very helpful. Great experience!
Tamela Shavers
Dec 27, 2022
Reilly was very professional, patient and answered all my questions.
Arnold Arellano
Dec 26, 2022
Sam was very helpful. He was available but was not hovering.Thank you Sam.
sergio alonso garcia
Dec 24, 2022
They were supposed to deliver my stuff on December 14, they did not, i didn't even get a phone call.Finally4 day later i got a phone call saying they rescheduled my delivery for the 21, but 2 days later they rescheduled again until the 28, what a joke.
Bushra Baze
Dec 20, 2022
Great customer service
Everardo cruz
Dec 19, 2022
What's great verbis great people special Victoria very professional girl yes very sweet girl and so respectful great service
Kaushik Shah
Dec 19, 2022
Very friendly and efficient staff.Niles branch Mr Omar was very helpful.
Saul Reyes
Dec 16, 2022
Omar and Helen hooked me up and my wife up with some amazing prices. My wife and I were pleased with the new bedroom for us and our children. Been buying at this location for over 4 years now. Ask for Omar or Helen.
Minaj Bhayani
Dec 15, 2022
Only TV stand is assembled from the store and rest of its parts were unassembled. The sell-person told Ashley will come and assembled therefore I paid. Only middle portion of TV stand was assembled from there because the bottom part have lots of holes 🕳 and damage. I requested them instant That take it back. They deducted money before the delivery.I sent photos on 15th of December and I went to the store and show the manger D and she gave me a number I called on 20th of December she asked me to send the photos so I sent again. I always got the reply that someone will call you back within 24 hours. I never get any call and hear back.............every Sunday go to store. We met the store manage this Monday on 2nd January 2023 and she said she will figure out very soon and convinced to come next Monday . Yesterday on 3rd of January, we opened the boxes and fixed furniture. At store sale-person showed and we paid for piers with doors. And we got piers with open shelves with lots sandstones, just like book-shelf. I feel 😪
SAMSAN
Dec 15, 2022
Very bad service & customer care. I wish I could give them 0 star
PuraVidax00
Dec 12, 2022
My mom has been a very loyal customer for a long time and I am not happy that certain things she had requested during the sale were ignored but what drove me to take time to write a review was that when I called the store to resolve any issues every manager was busy , and when promised someone would call back day after day. They didn’t. They clearly do not take customers seriously.
Karol Rozanek
Dec 10, 2022
Everything went fine. Expecting the table delivery in a few weeks.
s
Dec 09, 2022
As many people said in review, their customer service after purchase is terrible. No one (SA at store, call center, email) takes responsibility.We purchased sofa in July. After 2 months waiting, it delivered broken. We contacted SA at store, call center and email multiple times, however no one get back to us properly.
Taylor Perry
Dec 08, 2022
We needed a new bed. Not a mattress, just the surface upon which to put a mattress.The bad:-They have almost nothing in-store. We were actually looking for multiple things and ended up buying elsewhere because Ashley had like 6 beige couches and a few leather sectionals and that was basically it. Anything even vaguely interesting was online only, and on no planet am I buying a large piece of furniture online, sight unseen. Not even fabric swatches so you can see what the color options are.-One sales person told us the warranty would cover poor construction (our last bed was less than 3 years old and the center frames had all broken) and the next sales person said no, the warranty basically only covers if you spill nail polish on the bed (his example). So we were sold on a warranty that we then learned would not be effective.-We said we were keeping our mattress, but that's all we had from our previous bed. We were not told we needed to buy anything else.-It took almost 5 months for our bed to arrive, during which time I heard from Ashley a whopping twice with updates on what was happening.-It was $870 for a queen sized bed frame. No bells or whistles, literally just the frame.-When it was delivered, we learned we needed a box spring, a thing I have not needed in 15 years, because this almost $900 purchase had literally no where to actually put the mattress. We were not told this at purchase, despite informing our salesperson we only had a mattress. There's no central support on this bed frame, so I am not optimistic about it's survival. The intense chemical smell coming off of it has not dissipated yet.The good:The people who delivered were communicative, quick, and thorough. They cleaned up all of the boxes and packing materials, and even gave me suggestions where to quickly get some sort of box spring or platform to put my mattress on so we have somewhere to sleep tonight.Just delivery? 5 stars, great work, super happy.The sales department? 0 starsCustomer service? 0 starsThe furniture? I'll give it 2 stars.The smell is pretty off putting and we have to buy an entire central bed frame to support the mattress (unless box springs start floating in midair, there's nothing to hold it up) so functionally we spent $900 on a headboard made of MDF. I am SUPREMELY bothered, and if I had the ability to return this thing and get my money back, I would.The best I can do is strongly encourage others to buy elsewhere.
KV
Dec 06, 2022
TERRIBLE. I'd you want to pay a good amount of money for furniture that will not show up to your house on the estimated time go to Ashley.It is ridiculous the amount of times the delivery times are changed and Ashley doesn't take absolutely any responsibility.I got a piece supposed to be delivered 6 months from purchase day. And I was ok with it. Close to the 6 month, I call and it was re scheduled for about 3 months more, one month after being re scheduled for the first the time, it was extended again few more months. In total, over a year wait for a piece was supposed to be delivered in 6 months.The store refused to give me back my money although the contract say money reimbursem*nt is case to case review, and you need to cancel 3 days prior delivery day. My delivery day was about 6 months from the day I requested my money back as they keep postponing it. Not my fault and they blanty refused to give my money back!Anyway, they refused to give me my money back, changed my order for another piece that was available immediately and it was delivered the next week. It was not the one I wanted and ultimately need to expend more money in a box spring...It was a terrible and stressful experience. I do not recommend Ashley to anyone that needs furniture. It is also very overpriced.Getting furniture should be a happy experience. This store will kill the happy memory.
Carol Ingram
Dec 06, 2022
What an enjoyable experience. Sales person Danny Dajani greeted me and inquired what I was looking for. Then he allowed be to look around without crowding me. He would spot check with me intermittently and answer questions and explain prices.We had a very enjoyable conversation while completing paperwork.This is the type of customer service that will bring us ( the customer) back to your store.Thanks Danny,Dr. Carol L. Ingram
Sam Morabito
Dec 04, 2022
I know exactly what I was looking for and the price I was willing to pay they did a great job helping me with doing just that
Mike Ahern
Nov 29, 2022
😁😁😁
Melinda Jenkins
Nov 28, 2022
It was a pleasure doing business with Reilly. He was very professional and helpful. He also helped me by giving me the online sale price compared to the regular price in-store which was very helpful.
angied723
Nov 27, 2022
Customer service is the worst. It is very difficult to get through the 800#. If you have an issue after the delivery due to the installers fault, it will take months to get someone to help you. Their customer service and deliver/installers are outsourced. If you are outsourcing, hold them accountable or actaully try to help your customers. We do not recommend to anyone. Do not reply to call or text we have.
Karina Salas
Nov 26, 2022
Walked in to see if they had an item sold by Amazon, they did (I purchased 2 items). Thomas Stanil was very courteous and helped with my purchase, the nicest guy that could help you at Niles location!
Zoloo Deree
Nov 21, 2022
Very good
Jasmina R.
Nov 21, 2022
I bought all my furniture here at this Ashley Furniture and it has been a disappointment to say the least. First, the sales person convinced us and raved about the Storm pillows and we bought two of them. They started to go flat and kind of flimsy already and we just bought them in April. Then, she suggested we buy a $200 mattress cover for our Tempur Pedic that's water proof and supposed to collect all this sweat and what not that could be damaging for our mattress. IT IS NOT WATERPROOF.We have a 9 month old baby and a cat. so we decided to buy all these things to protect our $5k mattress and have a more restful night's sleep. Well, urine got on the mattress cover and soaked through it on to the mattress. I tried to clean it but was not successful. My fiance is undergoing chemotherapy, so he cannot inhale these types of smells. We paid over $11k on our furniture and we only have a 1 year manufacturer warranty. I don't know why she wouldn't have added the extended warranty for things like this. The living room couch cushions constantly move and I have to push them in. The dining room table looks so beta up with uneven panels. I figured it was just that kind of look, but crumbs go in the creases and it's so annoying to clean.Nothing is up to par really. It looks nice and all, but just not IT, you know?Like I said earlier, we bough all our stuff in April. We are now in November.
Ayoola Adeyinka
Nov 20, 2022
The sales consultant- Andy Moreno is the BEST! He was really helpful and professional. We had a great experience.
mohammad azam
Nov 13, 2022
I had very Pathetic experience don't recommend this place their attitude bad once you buy after that they don't listen you you have to talk customer service on phone take ages to connect. 4 months ago I bought children furniture & a bench worth $1200 & they delivered one item damaged worth $86 they didn't return I opened the item saw crack so I didn't open take it to store said we don't do return here call customer service send pics nothing happened after I left that item to the store Manager said you can't leave item here I said I buy from here & I leave here no refund & exchange noone contacted .Even though I bought dinning before.
Bob Yee
Nov 07, 2022
Great selection and our salesman Dannywas very helpful and knowledgeable.A very nice experience!
Bryan Oser
Nov 06, 2022
It's ashley cheap furniture.
Brendan Mears
Nov 06, 2022
Terrific experience, Ricardo helped us find exactly what we were looking for and was available to answer questions but was also laid back and let us have space walking the floor until we came back to him with what we liked. Would really recommend going here after our experience today.
Devin Ferraro
Nov 05, 2022
Thomas was great at helping me select the right bedroom set. Give him a raise!
Asia B
Nov 03, 2022
Furniture late delivery dates changed items delivered week later order not completed damaged piece have to wait another 2 weeks just bunch of lying people can’t call customer service. System put You on hold then hangs up the call to if You get any one at answer they either hang up immediately or play the game like there’s something wrong and they can’t hear You . Everyone has amnesia they don’t remember what they promised You !!! Word means nothing with them!!! They have your money and don’t care anymore!!! I hope owner reads this and see himself what shady company He Runs !!!! Run away do yourself a favor!!!
agatha jaworski
Nov 02, 2022
Outstanding service by customer service informing me during the entire delivery process The delivery was on time, handled with care by the delivery crew.
Alexander Rufus (YTM LO)
Oct 30, 2022
I have been a customer with Ashley Furniture for years and I can honestly say I am always happy with the service provided. They give you every detail to ensure that you get the exact look you were going for when picking out pieces. This last experience was by far one of the best. I don’t have the card next to me but I was helped by Sam who was wonderful in every way; he was very patient and attentive to me and my fiancée! Would definitely recommend! 10/10
Tammy Treacy
Oct 29, 2022
Wondered in seeking a new sofa.RELAXED look around feel and thenSam Mirhasani assisted in a detailed review of my likes. Whole new feel to this store.Go see Sam for all your needs.My new beautiful sofa comes in just two weeks. Thanks again to Sam!
Alan Georges
Oct 24, 2022
Atiah Ibrahim was a great help and very patient. He took the time to make sure he answered all the questions and explore different options with us. I am hoping the quality at the time of the delivery is as good without any damage.
Leah Tsekouras
Oct 23, 2022
Omar was amazing!! SO helpful and friendly and helped us get the table and couch we were looking for!!
Summer Hasan
Oct 22, 2022
Our Sales Associate was Andy. He was amazing and made everything easy and simple. I was in with my mom buying furniture for my first apartment and he made the process stress free and got me more excited for this new chapter!! 10000/10 experience. Thanks Andy!!!!
Betty Destowet
Oct 21, 2022
Good furniture selections.
F S
Oct 18, 2022
Stay Away From this butcher shop , shipped wrong furniture to my home took another 4 months to get our order , and tried to cancel my order and the wouldn't , AND GOOD LUCK GETTING OFF THEIR MAILING LIST , ITS A FRANCHISE AND AND WILL CHEAT YOU ANY WAY THEY CAN
jay gee (Jean)
Oct 18, 2022
Sales lady, Hadar, was pleasant, helpful, knowledgeable and patient.
B M
Oct 16, 2022
STAY AWAY!!! They quote you 2-3 weeks, 4 months later I finally got a call. Unresponsive customer assistance. Came to the store to check on order, was told they had no idea when it would be ready. Came back to the store to cancel the order. The ONLY person that can cancel was “going to grab coffee at Starbucks and would be back in a bit.” Overheard all sales agents quoting customers 2-3 weeks, THIS IS A LIE, do not believe them as you will be sorely disappointed. Stay well away from this place. They had 11 (I counted) employees standing around doing nothing, yet the ONE person that could help me was grabbing Starbucks. Must be nice. Still not resolved as she didn’t come back in the 40 minutes we spent waiting at the desk. This is an absolute joke of a business!
Panagiotis Koutsouris
Oct 15, 2022
Too complicated of an experience. They put insurance on products even though we did not want to. The next day we had to cancel some items and threatened with a cancellation fee, if we did not keep one of them. Delivery service was terrible, as they could not find the condo garage and only called once, and then left without calling again to state we still have a problem finding it. Then customer service called to reschedule delivery. They said one of our sofas would come earlier by next week, so we can schedule for then our missed delivery. Today, we learned that both are backlogged until 10/29. I now have to order another piece of furniture, and just did at Bob's furniture with delivery schedule in the next four days.
Judith Wright
Oct 14, 2022
The sales person Ricardo was very helpful & gave me time to walk around and look at the different sofas by myself. He suggested using their 36 month interest deferred plan which made it possible for me to purchase the 3 pieces of furniture that I wanted. I was surprised at the large selection of sofas. It was a great furniture buying experience.
S Marsenic
Oct 09, 2022
Our salesman Ricardo was very nice and not pushy. Helped us get the best deal! Great service all around
Mark Childers
Oct 07, 2022
Excellent. Tom. Was awesome
Anthony Oquendo
Oct 07, 2022
Jyoti was great! She explained everything to us where we understood pricing/financing and she was very attentive to our needs.i especially liked that she didn't make us feel pressured to buy.
Alexandra Zortman
Sep 28, 2022
I've had more issues with this company than I can recount. I ordered the Cambri couch in January, didn't receive it until May. While I paid for white glove delivery service, the couch frame and fabric was damaged when the technicians put it together (which they let me discover on my own.) After multiple circular phone calls, it was disclosed that even while a technician would be unlikely to fix the frame damage in my apartment, they would need to send one before anything else was done because "this is the process." The first technician never showed up on the scheduled time. The second came and confirmed that he could not solve the issue; a new part would need to be ordered. Five more months progress, and the new couch section still hasn't arrived in the warehouse. Today I received a call that the couch section has arrived to the warehouse, but Ashley has the incorrect address on file for me; to avoid confusion, I must go to a store to update the address, I'm not able to do so by phone or online. Never mind how Ashley has the wrong address on file for me even though they completed the initial couch delivery at this location (?)... my new couch section will be kept in limbo until I make it to a store to update their mistake. I've never had to deal with such draconian processes and such idiotic customer service.
Mark Tower
Sep 28, 2022
Went up there a few times. They have a good selection of furniture and most price ranges. Staff is friendly enough. Would suggest going here if you're looking for something
Kevin Contreras
Sep 25, 2022
Danny did a great job of helping us once we knew what we wanted. He went over all the options and current offers to help with pricing. Very helpful in terms of delivery and overall service.
Claire Coyle
Sep 25, 2022
We worked with Tom (ASM), who was phenomenal. Got our couch ordered and we'll be back for more for sure. He got us a good deal and set everything up. It was way less painless than I thought it might be and I'm hoping to be just as ecstatic when we have it delivered.
Anzaldua T
Sep 23, 2022
They lie about what they order just to make the sale...then disappear when you try to get any type of customer service to correct THEIR error!! Never ever will anyone in our family do business with them again!! BUYER BEWARE!!!
Pious Okoro
Sep 23, 2022
The piece of furniture purchased was to be assembled at delivery site, we were told , but they only delivered and required us to have paid for the assembly contrary info received b4 purchase.
Kate Newton
Sep 20, 2022
Great service, Andy was very helpful and made it simple . Im looking forward to the arrival of my sectional!
clay Mark
Sep 18, 2022
Waited over a year for 4 chairs. Told 4 chairs ready for delivery. Called me back and said only 2 chairs available. Waited several months, called and mysteriosly two chairs were ready for delivery. Delivery came and 1 chair fell apart. Delivery people were able to fix the chairs minor issue.
Андрій Трохановський
Sep 17, 2022
Scammers store
Richard Friedman
Sep 17, 2022
I bought an expensive tv stand for my 65 inch tv. The stand is beautiful, but one of the glass shelves does not fit quite the way it should and the wood shelf is missing one of the four tabs that holds it in place. Hopefully, these small issues can be resolved quickly.
Aliaksei Aniska
Sep 15, 2022
Terrible service
Barbara Shanley
Sep 15, 2022
The ordering of the furniture and the delivery process was excellent. Unfortunately one of my lamps was broken upon arrival. And the loveseat was missing the legs. I’m not sure how long I will wait for the parts.
Harish Pavithran
Sep 12, 2022
Great products and prices. No pressure sales from the sales people and just the right amount of selling.
Richard Fish
Sep 07, 2022
Greeted promptly and professionally
Taina Shah
Sep 07, 2022
Since October waiting for our furniture. It has been almost ONE YEAR we have been waiting. We have videos and audios of them PROMISING AND ENSURING that things would be delivered in a certain date at least 30 times. They don’t return money and they don’t deliver the things we bought. They STOLE OUR MONEY, THEY PLAYED WITH US SEVERAL TIMES. There is no solution. This is an unbelievable situation. DO NOT WASTE YOUR MONEY AND MENTAL HEALTH WITH THIS WORST BUSINESS EVER. The pics below show pieces of furniture everywhere and mattresses on the floor because they didn’t deliver the beds. I REPEAT: WE ARE ONE YEAR WAITING. Just fake promises all recorded.
Ace H
Sep 06, 2022
It's a furniture store
Richard Wojcik
Sep 05, 2022
It was excellent, went much smoother than I anticipated. Victoria is very knowledgeable and extremely tactful and business-like woman. We are glad we met her and will tell our friends (already did some of that), coworkers and even strangers about that pleasant experience we had. Highly recommended!! :-)
Kim Pold
Sep 05, 2022
Victoria provided us with a fantastic experience! She was polite and helpful, but not pushy. She asked good questions so she could understand our needs and show us items to select from. She was thorough with the pricing and paperwork and made she we understood everything. What a gem!
Grimaliuc Vasile
Sep 03, 2022
Update:10/18/22When we placed the order they told us the items will be available on 08.28When the date comes, they told us another date: 09.06 because of some problems with supply chain. Ok. Now , again, another “estimated” date is 09.26Don’t make any plans, they are not serious!
Mychaela Worrell
Sep 03, 2022
Thomas was very helpful, thorough and patient.
Tony Dechario
Sep 03, 2022
The selection is great and the people are awesome - personally worked with Reilly and Nigel and they were more than helpful and very patient. Helped me find the best deals and pieces for my price range, configured different combinations of pieces for different ranges of financing. Great experience.
Ristina Pino
Sep 02, 2022
Victoria was the best.Very knowledgeable and professional.When I buy again,I will buy from Victoria at Ashley.Ristina
George Pino
Sep 02, 2022
Victoria was very professional and knowledgeable. Great service.Will deal with her again.Thanks Victoria,Rusty Pino
Brandi Williams
Aug 30, 2022
Andy was amazing and very patient! I was so indecisive and he was helpful and extremely understanding! He also helped me get a great deal on the sectional I wanted that was a little more than my budget! Awesome service and staff!
Robert & Carolena B
Aug 29, 2022
I spoke with Ricardo Silvia on August 20th about a piece of furniture he told me it was in stock and I would have it before the holiday UNTRUE... I RECEIVED A CALL A DAY BEFORE IT WAS SUPPOSED TO BE DELIVERED AND WAS TOLD AT EXTRA 2 TO 4 WEEKS WHEN I CALLED CUSTOMER SERVICE THEY TOLD ME AFTER THE HOLIDAY SO I CANCELED MY ORDER
Wayne Bulatek
Aug 29, 2022
Store associates were outstanding and their customer service was excellent.
Larry Lederman
Aug 28, 2022
Everyone was very friendly and helpful
Lisa Kennedy
Aug 28, 2022
Great sales experience. Staff was knowledgeable, patient and very professional!
Deborah Bacchus
Aug 28, 2022
Love Ashley Furniture Store!! First time shopping there. Ibrahim was very friendly and super helpful!
Lori Mingey
Aug 24, 2022
Quality furniture at affordable prices. The right price. Adjustable piece by piece sectional just the right size to fit in my apartment. Salesman Bradley was amazing! Give him a raise!!
Mihail Perebinos
Aug 23, 2022
Wait for more then 1 year then the items arrived without the legs and probably used, the driver are rude. The same situation for the previous other items
Aniket Patel
Aug 23, 2022
I have ordered a bed set and has been waiting over a year. This is unacceptable, because when I went in the store and asked an associate to tell me a current expected delivery time for the bed. He told me that it would be within a month. This is clearly a lie. Your associates lie to secure a sale and then ask people to wait due to your vendor delaying the delivery. You are supposed to give an accurate estimation and ensure that your vendors deliver the product on time. telling 1 month and not delivering for a year is absolutely unacceptable. It is border line a scam.
justin Ilia
Aug 21, 2022
Highly recommended, excellent customer service provided.
Orest Schur
Aug 19, 2022
I cannot say I found anything really nice for a bedroom there. Also the door is very dirty…
Julia Shvaikovska
Aug 19, 2022
Amazing service, as usual. This store always has some good deals and multiple options for a delivery!
M Martinez
Aug 18, 2022
Nice selection but have to order furniture just a show room.
Angelica Batha
Aug 17, 2022
If I could give my experience with Ashley Furniture 0 stars, I would. My husband and I purchased a new master bedroom set (mattress, bedframe, chest of drawers, dresser & mirror, and two nightstands) and barstools for our new home back in April, $7,500 total. We were told there would be delays in getting our furniture and understood that. In July I got a call from Ashley that part of our order was ready to be shipped (barstools, dresser, chest, mattress, headboard but not the footboard) and the rest of the order would be ready in the beginning of August. I told them to hold everything until the complete order was ready for delivery. The new date came and went, and no one contacted us to schedule delivery. I called customer service and was told that the barstools were not ready, and they were still waiting on the headboard. I said, “wait, last month we were told the barstools and headboard were ready but now they’re not?” After getting absolutely nowhere with customer service and a supervisor hanging up on my husband, he decided to drive to the store we purchased from (60+ miles roundtrip). We were told to accept partial delivery because pieces of our order were being taken to fulfill other orders! So, we had partial delivery scheduled for yesterday. The chest of drawers arrived damaged and so did one of the two nightstands. We refused delivery on those items. While the delivery guys were moving the dresser to the room, the stain from the furniture rubbed off all over our cream-colored carpet, no fault of the delivery guys, it was the furniture itself that maybe didn’t cure long enough for the stain to absorb. Now we have black stains on our carpeted stairwell, hallway, and master bedroom! The delivery guys called Ashley and we spoke to the representative who emailed me asking for photos. I sent photos and was told we would have to wait 72-hours for a response. Unacceptable. We have waited since April for this furniture, been put on hold to get status updates for hours at a time, and then were delivered damaged furniture and had our carpet damaged, and now I have to wait for someone to contact me to fix this situation? Where is the customer service? This has been the worst experience and if I never have to step foot in an Ashley Furniture store again, it will be too soon. My next review will be with the Better Business Bureau because I am so frustrated with the lack of customer service and support from this company.UPDATE AS OF 11/8: Still waiting for furniture. Ashley constantly rescheduling false delivery dates. Today I received a text my order is ready for delivery on November 10. Yesterday I received a call it was November 19. I called customer service and they told me November 22 and tried to connect me with the store but no one ever answers the phone there. Clearly this company HATES their customers.
Betty A Anderson Johns
Aug 12, 2022
The sales person Danny was very helpful and nice. He explained everything clearly.
Kevin Jeon
Aug 12, 2022
The dispatcher and the delivery teams are awful. I’ve ordered a two part desk in April and getting text messages I’d be getting them since July. But on the delivery date, they call me back that one of part will not be coming so things won’t be delivered on that day. I understand that things don’t always go as planned, but three times in a row with the same furniture? Come on… just give me a real date of arrival and stop misleading me with time and date that cannot be promised. Don’t get me wrong- the salesteam are awesome, but the dispatcher and the delivery teams need an upgrade witn their system and I am sorry that I have to leave such a bad review but I’ve had enough.
The Vintage Luxury 1
Aug 06, 2022
Don’t shop ever here bought multiple products under so called sale had to return multiple items due to being lied to about availability and ship times being months into the future more that was told during the sale. Lost every discount given due to the return so the items I bought were overpaid for, they will cheat you too. I Had trouble with the front desk not wanting to return our items and also over a month to get the refund for returned items. Do not go to this Ashley Furniture the salesperson Nigel is a liar and messed up our order from the get go had to drive back to the store numerous times and all the staff were difficult through the process as well. Stay clear of this place at all costs. Can’t give 0 stars but I’m taking the one I had to give on this review away right now.
Ksh*tija Jadhav
Aug 05, 2022
Very disappointed!We placed an order in November 2021 and are still (August 2022) waiting for our order to be delivered. Zero communication from the store. No emails. No texts. No calls. After contacting them for n number of times, we are promised a delivery date that never takes place. Every single time we contact them, they give us a date 2 weeks further. But the delivery never happened. I wish they were honest about their delivery dates and maintained a little communication with the customers. Do not trust them with the delivery dates!
Leroy Bono
Aug 02, 2022
Great customer service! All of the staff members were friendly and attentive. We purchased a beautiful sectional at a very affordable price. Hassel free. Andy (salesman) was very knowledgeable, friendly and helpful. Andy answered all of our questions and made our purchase run smoothly and quickly. I highly recommend Andy for your next furniture purchase.
Karol Kamman
Aug 02, 2022
It was an awesome experience. My furniture that I bought from Asley's Home Store in Niles, Illinois was delivered on time. I love it. Thank you.
Daniel Estle
Jul 31, 2022
Great shopping experience, nice store lots of choices
Peter Phelps
Jul 29, 2022
All the furniture is very high quality. The sales staff is very professional. Our saleswoman, Hadar, was very sweet and a pleasure to work with. We will definitely shop here first for our future needs.
Joshua Mathew
Jul 25, 2022
We purchased a couch from Ashley Furniture (Niles, IL), and had it delivered within this past month. While shopping in-store, we had a great experience with one of Ashley's sales representatives - Andy. He was attentive, professional, communicative, and always had our best interest. I would highly recommend going to him if you're shopping in the Ashley Furniture store in Niles, IL.The only reason we're giving a rating of 2/5 is because of the poor delivery experience and non-existent customer service. The deliverers were careless while handling the couch, and one of the pillows was laying against the bare concrete road (reference attached picture). Also, it looked like there were minor dirt spots on the couch (reference attached picture). We contacted Andy to tell him of this, and he helped us out by providing useful information as well as Ashley Furniture's customer service's contact information. We contacted Ashley Furniture customer service twice. However, we have not heard back from Ashley Furniture's customer service team.
Analeise Parchen
Jul 24, 2022
Sales associate was extremely patient and helpful!
Robert Murata
Jul 17, 2022
Clean well organized store. Staff was not overpowering or pushy. Very polite and knowledgeable. Huge amount of products on display. Prices are very competitive. Delivery price is very reasonable. Wii’s return again for another purchase.
MARY COTE
Jul 15, 2022
Good service
Nicolas Simone
Jul 14, 2022
Very bud products and Services. We bought a Sofa some weeks ago and we receive one that has movements and make noises. We call Customer Service several times (we wait aprox 40 min to be attended in each one) and they almost said that is not their problem… very bad service!!! We called the customer service and they don't give any support and they were very un respectful with my wife (very bad service). We asked for a technician from Ashley, and the answer that we received is that noise and movement is normal... that is not true... !!! I said that what we look in the store was not doing that and the technician said that we cannot compare of what is in the store because they upgrade the sofas, etc in the store just to sell !!!!! In summary I feel robbed and cheated… I AM NOT RECOMMEND ASHLEY AT ALL!!!
Rachel Forest
Jul 10, 2022
Sam did a great job helping me find the right mattress. Even purchased a pillow. Great sales job Sam! Everyone was patient and helpful. One of my best furniture buying experiences.
Linda Robertson
Jul 09, 2022
Disappointed couldn't find a bed so many of the same
Audrey Ferguson
Jul 07, 2022
Parts of my order was not delivered
Evgeniya Gurevich
Jul 06, 2022
It's a beautiful store with a lot of helpful sales people. The only reason I gave it starts is lack of transparency. I only got to see my itemized receipt AFTER I swiped my card to pay for the purchase. And then I felt rushed to initial the paperwork not being able to read and look it through or ask any questions. Hope the ordered furniture is higher quality than their sales practices.
J Zee
Jul 06, 2022
The experience is horrible. I’ve spent almost 20k and it’s been over a year to receive my order, I’ve had over 3 deliveries end in failures due to mixups on there end. The location specifically in niles Illinois is also horrible, manager made my wife with two kids under 2 wait in the store for 3 hours before letting us know no additional discount could be applied. Thanks for a horrible experience!Edit August 17: your number you are giving everyone does not work, I emailed the email you gave me 2 months ago and nothing. What are you a joker?Edit September 23 :Waiting on my last piece of furniture and I called customer service only to be told that the store location said it was delivered, even though there are no notes of delivery. Therefore my order was closed and now has to be reopened and approved. This all happened after I made this review. Stay away from this location in Niles.
Dimitre Gavrilov
Jul 02, 2022
Every time we're there somebody is taking care for us!We purchased twise!With pleasure!!!
Denise Jimenez
Jul 02, 2022
Hadad was helpful and patient in our specific search for a product.
Marion MB Balderas
Jul 02, 2022
The sale in general was OK. Nothing above average for sales, I do have to admit they were great at not being pushy, they allowed us to walk around and then when it came time for us to purchase, our sales associate was very helpful.The irritation and frustation came when actual time to deliver my items. We purchased a whole new bedroom set for a new home. I received multiple text messages and an email for me to confirm my delivery. All got a response of "thank you for your confirmation"Come the day of delivery... 45 minutes after time window of delivery - nothing. When I called the phone number of the store, I was directed to the call center for current orders.My 1st customer "service" associate, Danny, couldn't answer my questions. He was very indifferent to my situation, which made it the more frustrating. All he could say was "I don't know why they canceled your delivery. I don't know why you didnt get a message of cancellation. All I can tell you is your items were not available. When I asked him why I got multiple texts and emails, he said he didn't know. This is the type of thing that makes Ashley look like they dont care about their customers. Especially, I took a day off to drive to my new home to wait for nothing. Danny didn't care. We ended the call on a very sour note.I called back a 2nd time because my husband and I decided to cancel our order. I spoke with Mary this time. Right away she seemed to understand my situation. She was actually able to track my order status and tell me that a piece of our set was coming from another distribution center and that it hadn't made it on time. That the status was changed that morning (morning of my delivery) and unfortunately, the distribution center doesn't notify the guests. They simply update the status and the service center waits until a customer call to deliver "the bad news".2 things, while I am thankful Mary was able to answer my question, this is horrible sevice to provide by a company that supposedly strives to make their customers happy. (I listened to the hold message multiple times in my total 10+ minute wait). You are telling me that the customer doesn't get notified when a delivery gets canceled?? A waste of a requested day off. Some people may have the luxury to take extra days off of work, but it would be nice if Ashley appreciated their customers and their customer's time. 2, Danny was very unwilling to find me answers when in reality they existed. He kept insisting even a supervisor couldn't help me. Yet, I called back and another service agent was able to give me answers.And on top of it, I still don't know when I'm getting my product. This is by far one of the worst guest services I have ever received.
Mary Ann Anthony
Jun 29, 2022
We were helped by Hadar Zusman in the Niles store. She went out of her way to look up an item that we were interested in and found it was no longer available. We chose a chair that was in stock. Since Ashley policy didn't provide shipping (because it was a clearance item) she contacted a delivery service that the store often uses and arranged the delivery and the contact information for the service.This was extremely kind of her especially as the sale was already finalized.I wish there were more than 5 stars that I could give her!
Lynn M.
Jun 29, 2022
Ricardo was friendly, very knowledgeable and he found the best deals for me. It was a pleasant experience at the Niles, Illinois store today!
Heather marie
Jun 27, 2022
Phenomenal sales person- Callie. She was kind, courteous and helped us find the best options Ashley’s had. We booked an order with her. That night we found a better deal buying that furniture in a bundle with other pieces. So the very next day I went to Ashley’s to cancel that order. It was then that the experience went downhill. They tried to charge me a 10 percent cancellation fee! For an order that was placed less than 12 hours before which had a delivery date of the end of July! I was very stern and explained I am not paying a cancellation fee when I just ordered this 12 hours ago and nothing has even been delivered. They finally agreed and cancelled the order. Because of this practice, I will never shop Ashley’s again. Things change and thus was not delivered or a custom order. Seriously a cheap company trying to make a dime. I wish I could have rated the company and sales person separately. Callie- 5 stairs! Ashley’s -1.
Gregg Weiss
Jun 25, 2022
Terrific service. Found what we wanted
Leah Zamora
Jun 24, 2022
Very helpful sales associate.
Rabella Danyal
Jun 19, 2022
I wish I could give them 0 stars but it wasn’t possible. Very rude staff, the lady with curly hair was just chasing us the second we entered the store and even though we told her she is being annoying she didn’t stop! We just had to run away from the store. But the good side was that we just noticed the store next to it which is called: full house furniture, that was very nice place with very nice seller people, more reasonable prices and most importantly polite people working there! Ashley furniture you lost me forever😉
LEO OLana
Jun 14, 2022
Terrible service!I ordered a mattress and bed , the bed is still on order it has been a year already. What surprises me the most is that nobody contacted me about the delay. Of course no one cares @ this store……if they sell their product with false promises. They are done .Ricardo, the sales agent is a very selfish man.I regret to sign a contract with him.I will sue this store, all the documents are on hand.This will be my last Visit 🥹
Jeanette Salgado
Jun 09, 2022
I’ve been waiting for furniture since the beginning of November 2021. It’s June 2022 - 9 months already.TOM, our salesperson, had sold us a whole set for a bedroom back in November 2021. We were hesitant on purchasing because of how long it might take so we asked for an estimated arrival and Tom said AND I QUOTE “You should receive it by January or February the latest.” I should’ve known he only wanted his commission right away as I was paying attention to his body language. It’s very disappointing to see this company uphold such high standards when they can’t even meet them. We have had two attempts of getting this bed set, nightstands, and dresser delivered and each attempt the furniture is either missing and or damaged. It is very deceiving and misleading and at this point I hope to steer away honest customers from having an awful experience.
Amin Music
Jun 09, 2022
You are better off finding furniture in an alley. WORST experience i’ve ever had with ANY retailer. I’ve been waiting for my bed frame, dresser and nightstand for over 8 months. Until finally i went into the store, my sales person tried avoiding me and ran to the back until i asked to speak to a manager, then he runs out to the front pretending like he didn’t see me. A complete joke. Finally they call me saying that they have all items, but the nightstands are discontinued even though i ordered them 8 months ago. So now i won’t have a full set but i still accept and remove the nightstands from the order. They set up delivery and when they arrive, they only have a headboard and a dresser, no other parts of the bed which is useless. The dresser was damaged missing a handle and had a random dirty sweater from the factory stuck in the track, so i had to return that. They rescheduled delivery a week later and this time my bed frame is all damaged and chipped but at this point i’m tired of waiting so i say i’ll fill it in with a marker and they tell me they are still missing the slats and rails and storage, so they can’t even put the bed together. This is ridiculous. I paid over 3000+ for my furniture just to wait almost a year with multiple deliveries me having to take off work just to have nothing in the end. I will never do business with Ashley for the rest of my life, guaranteed. I suggest you do the same if you do not want to be stressed out and taken advantage of. This whole company is a joke and the sales people only care about their commission, they will dodge your calls and pretend like you don’t exist as soon as the sale is made. Very disappointed. I’d give zero stars if i could.
Elizabeth D'Angelo
Jun 05, 2022
Tom was an exceptional salesman and made sure to answer all questions and concerns I had in reference to the couch I was buying. I am thrilled with my purchase and would recommend this furniture store to all
Clint Buckner
Jun 04, 2022
Ricardo was amazing!! We just bought a new home and needed to furnish it. We found everything we needed and Ricardo guided us through with his expertise knowledge! Thanks!However, the nightmare began once the furniture was delivered. It was delay after delay. The furniture was damaged. Multiple heated calls with customer service with horrific experiences. The furniture is falling apart. The fabric on the couch is awful and coming apart at the seams. Will NEVER EVER buy from Ashley again.
Elle Bee
Jun 03, 2022
Nigel went above and beyond to get me the bedroom set I wanted. He is very knowledgeable and friendly. Thank you Nigel!!!
Jeffrey Lerch
Jun 01, 2022
Could not deliver couch due to size
Larry Adams
Jun 01, 2022
Good service and beautiful furniture
Eric
Jun 01, 2022
Danny is outstanding and took very good care of us. Highly recommend
Judy Ivy
May 30, 2022
The person welcome me to Ashley as soon as he saw me and asked me what I am interested in. He immediately helped me and was friendly and professional. I enjoyed shopping at Ashley. Thankyou
Julia Cisneros
May 27, 2022
Great deals and great sales people not harrasing but right on key!
Tim Pennino
May 24, 2022
If I could give zero or negative stars I would.Dishonest and misleading salespeople and non-existent customer service.I have never written a review in my life but my experience with this location, and specifically sales associate Nigel, have been so terrible that I am compelled to share in an effort to prevent others from going through what I have.I purchased a bedroom set from Nigel the week before Christmas 2021 under the promise that delivery would be made in full that week. That week I was delivered a footboard and nightstand and told that I would not receive the other items until February. I returned to the store to talk with the sales associate on the unfulfilled promise and was told i would receive a follow up call the next business day with additional details. Never received that call. I returned again 3 MONTHS later in March to tell Nigel that I was dissatisfied with the customer service and no longer wanted to do business with him or Ashley Furniture. He promised me he would cancel my existing payment obligation, refund the payments already made, and send for the items that were delivered to me to be retrieved.After receiving this confirmation from Nigel I ceased making payments and expected a call from Ashley to schedule pickup. That call never came. There is no way to get ahold of anyone at the store via telephone. Nigel once again neglected to do as I asked and as he promised and did not cancel my payment obligation, which left me with a missed payment which was reported to the credit bureaus and negatively impacted my credit. Not only have a not been offered a concession from the store, I have still been unable to speak to anyone from the store on the telephone.Save yourself time, money, and frustration and avoid this store at all costs.
Ian Reidy
May 22, 2022
Right as we walked in Thomas greeted us and helped find the perfect sectional. There was no pressure and was a great experience. We will definitely be back to do business in the future!
Sarah Kodavatikanti
May 21, 2022
Just left the Ashley showroom in Niles IL. Our salesman was super nice and made the mattress buying experience quite painless.
Taina
May 17, 2022
🚫 Terrible! ❌ If you want to get stressed, be disrespected and not receive the furniture you bought, this is the right place! We are waiting for our bed to be delivered for 8 months. Ashley Furniture scheduled and rescheduled it multiple times. They make us wait for this long and nothing is done about it. They promised everything would be delivered SEVERAL times. However it is never done. Plus, all the items we ordered came DAMAGED and we don’t have anything assembled yet. Ashley Furniture was the worst decision. This is a nightmare and they simply don’t care about their customers at all.
Dorota Kokoszka
May 15, 2022
The store look amazing. Taj help us a lot .. because of him we choose a good choice
Marla Seals
May 14, 2022
Sam (Niles, IL location) was super friendly and personable. He was responsive to all my questions, gave me some design tips and was very patient as I took my time browsing the store.
Megan Mulcahy
May 12, 2022
Andy was AMAZING! From initial point of contact on the phone, to the end of the sale he was on point. Everything you look for and more, when shopping for furniture. He made us feel comfortable l, not pressured and gave us all options to make an informed decision.Andy made our shopping experience so pleasurable and he was a delight! Ashley furniture should be proud to Andy represent them.
Erika Mendoza
May 04, 2022
Saeid and Niegel are the best!!! Great customer service.
Abe Aziz
May 02, 2022
Ricardo is the best!! Great customer service and very personable !
Mohammad AL-yousef
May 01, 2022
Thank you Thomas.You did a gear job
Catherine Margetis
Apr 29, 2022
Outstanding service at the store level. My salesperson had so much patience with me while choosing pieces and was always there for me when I had a question.The delivery went quickly and smoothly and the guys did a great job.Love the furniture 💓
Alyssa Celmer
Apr 27, 2022
This place is an absolute joke. Notice all the 5 star reviews recently? "White Glove Delivery" consists of two guys throwing trash in your yard, and tracking mud over. Any issue with the furniture and Ashley says call the delivery number, the delivery service tells you to call Ashley. They will also tell you they don't offer refunds, your sales person will suddenly forget you, and customer service will give you the runaround. Do yourself a favor and do not step foot in this store.
Amanda Pinoe
Apr 27, 2022
The managers are amazing. I bought a recliner and will be back for more furniture.
Mark W
Apr 26, 2022
Ricardo went out of his way too answer all my questions, and put up with my indecisiveness. It didn’t bother him a bit. I think Ricardo should train all your sales personal because I know I’m not the easiest person too deal with.
mohammad bashir
Apr 24, 2022
Poor customer service and always say lie for delivery items, don’t believe them if the say the date for delivery.
Mishka snowsky
Apr 20, 2022
The worst company to do business With they do not have a clue when they can deliver their own merchandise.will never purchase from them again.😡
neil Kelly
Apr 16, 2022
Great salesman Taj
Eldina Alibasic
Apr 16, 2022
Don’t ever purchase from them.I bought some furniture in 2019 and the sofa came with a burn mark on it. My coffee table came with so many scratches and chips. The delivery team severely damaged my walls bringing the furniture in. I reached out 100s of times and sent photos and nobody ever got back to me. It was always a run around. I gave up but figured I should alert others. It’s not worth the headache
Jeff Pietryla
Apr 15, 2022
Dwayne was extremely helpful and patient with my wife and I. Very knowledgeable with our options and very attentive! Thank you Dwayne!
Aizhamal Ibraimova
Apr 15, 2022
Furniture delayed for 6 month. Every time the delivered wrong Items. So unprofessional and so rude. The costumer service is so bad. Never purchase something in Ashley Furniture, you can save your money, time.
tony pasko
Apr 10, 2022
My sales rep Andy was awesome and made it an easy process. Ask for Andy
Brihat Sharma
Apr 10, 2022
Such a good customer service. Easy check out.
Tom Slater
Apr 09, 2022
Ricardo was a great help and a very good salesperson.
Max Payne
Mar 29, 2022
Great customer service and really affordable furniture 😊
Sydne Santo
Mar 25, 2022
Sam was fantastic - he made the process extremely simple for me (and I’m sure I made that extremely difficult for him to do). I was able to test every type of couch imaginable before finally making a decision and could order it quickly. I can’t wait to have my new couch come soon!
Mayling Gonzalez
Mar 24, 2022
Very nice personal ! And good prices 😊
Bry Hoffman
Mar 23, 2022
I am moving into my first apartment in May (originally was going to move in March). I went to Ashley Furniture back in October, and the workers suggested coming back for their Black Friday sales to give myself time for delivery due to furniture taking awhile to come in. I came back the day before Thanksgiving and bought a couch with Mili, and let me tell you, her customer service is TOP NOTCH. The couch I ended up choosing was actually ready for delivery after 3 weeks and she has been nothing but helpful in rescheduling my delivery until I was ready.She is extremely informative, helpful, and just a complete pleasure to work with. If you go to Ashley, ASK FOR MILI! Could not recommend her enough.Thanks Mili!
Aliakber Merhaba
Mar 21, 2022
10 years of shopping with Ashley and never a disappointment :)) .. there always quality over quantity. Thank you for making it a cozy home for my family all the time :)
Hedman Mark
Mar 21, 2022
Everything was wonderful! Danny was really helpful and I got a great price on my couch. Thanks!
Kate Szczudlo
Mar 20, 2022
Shari was helpful, kind, and relaxed. It’s so nice to work with a salesperson who doesn’t regurgitate a script, but chats with you like they’re your friend.
Amit Trivedi
Mar 20, 2022
First of all please have patience before/after purchasing any furniture because there are supply demand shortages throughout. My wife and I bought a dining table and chairs, accent chair, Bed, and rocking chair. Originally we bought dining table and chairs and bed last year but still waiting on our bed, still waiting on rails. I want to thank Nigel, our sales person who was so helpful and knowledgeable in making this transaction very easy and accommodative. Since we are still waiting on our bed he offered temporary bed frame until get our bed. Nigel was honest and upfront about delivery dates. He made the process painless and we will definitely be back for future purchases. If you're thinking about buying from Ashley Niles store, I'd highly recommend coming here and chatting with Nigel. Overall, very satisfied so far.
Agustin Pedraza
Mar 14, 2022
Me and my wife were shopping for our 1st baby furniture. I forgot the name of the salesman who approached us but he was very helpful!
Jose Trujillo
Mar 09, 2022
(Translated by Google) Very nice furniture but it seems to me that they are too expensive(Original)Muy bonitos muebles pero me parece qué son demasiado caros
Vicki Tortorich
Mar 07, 2022
When were in the store everything was fineLooking over the billing we were charged for a plan we didn't want and we were told a delivery date and now they are unable to confirm a delivery dateI am still waiting to receive my Ashley Cares gift card. All I get is the run around from customer service and the storeThe worse customer service I have ever receivedAshley does not care at all
Gie Cimafranca
Mar 07, 2022
Danny is our knowledgeable sales representative and he was a nice guy. We had the online item & price. In the store is a different price but the manager matched up the price online. I'm satisfied for their excellent service. Thank you!
Josette Delgado
Mar 03, 2022
At first I gave a great review but the amount of issues I've came across since my purchase is unbelievable and I'm still missing the most important thing my kids bed frames I am so tired of the back and forth and miss communication do not finance with them because you will find your self in a mess of things the sales man Taj didn't even put all of the items i needed for my kids frames now I'm being charged for things I don't even have at home somebody needs to fix this before I go to the media with it.
Antonia Dimperio
Mar 02, 2022
Great customer service and upfront with delivery info.
Tanja Wagner
Feb 28, 2022
Friendly staff and easy transaction.
Cindy Hall
Feb 25, 2022
Very nice staff, attentive but not clingy. Great service and help choosing items. I was kind of dreading shopping for furniture but actually had fun time with sales associate, Carol.
Koffi ayikpo
Feb 24, 2022
Good customer service and excellent mattress
samar sultan
Feb 22, 2022
We had a very lovely time at the store and the most excellent customer service. Danny, our customer service rep, was extremely accommodating the entire time and helped guide us with his obvious expertise and awesome humor. We are extremely pleased with our visit and can't wait for our new furniture!
A Morris
Feb 21, 2022
Decent furniture but very shady sales practices. Quoted prices aren't always the actual price, if you purchase from here study your invoice carefully
Ugur Aydemir
Feb 20, 2022
We were looking for an armchair and found it here. Was an easy look and got what we were looking for. The sales rep was helpful and gave us all the instructions that we needed
Tony Nguyen
Feb 14, 2022
I wish I could give zero star, I spent almost $10k for all my furnitures here and they let me wait more than 4 months without any update or at least some information why all my items being delayed. No matter I try to call and come in person, they alway tell to wait and patience. I was so mad and I try to cancel all my items , they told me to come home and wait for the answer. All I have is nothing from them
Toni Hugger
Feb 09, 2022
GREAT salesperson! No wasting our time. Listened to everything we said and quick to go they showroom showing us ALL our options. That sales guy deserves a raise!
Jerry Cichon
Feb 06, 2022
My wife & I have gone to Ashley Home Furniture in Niles for the past 25+ years for our major furniture purchases. Today, we were pleased with Sam, our salesperson, as well as the other staff members for making the purchase of our dining & living room sets easy and affordable.
Taylor Shea
Jan 29, 2022
carol helped us in buying a beautiful kitchen table. Very very satisfied and happy with our purchase. Will be coming back when we’re ready to buy our couch.
Buford T
Jan 23, 2022
Picked up a reclining chair here.great price on clearance !They have a lot of help here they took care of us right away even helped us load it up in the truck.
angela estrada
Jan 22, 2022
Sales rep was extremely helpful and would definitely shop here again. Products are well made and delivery dates were as expected.
C mor
Jan 20, 2022
Great
Patrice Steurer
Jan 16, 2022
Ricardo was awesome! Place was clean and organized. Women's bathroom needs to be checked and taken care of more often.
Nidal Maali
Jan 15, 2022
Very proffesional people
Sara
Jan 11, 2022
We definitely should have read the reviews for this place before coming in. Scammy practices and avoidant management. We placed an order with them and found the same set for $600 cheaper elsewhere so we came back to cancel the order. First our shady salesperson claimed cancellations and refunds aren’t allowed. Then he switched to oh we take a percentage. On Ashley’s site they have their full cancellation policy. Claimed the policies on Ashley’s website were “wrong and they should update that” No they shouldn’t, this store just needs to stop lying to its customers. We called corporate Ashley’s and they canceled the order and told us to get back in touch with the managers here in order to confirm our cancellation and we’ve been trying to get a hold of a manager for two days and have left our name and number and we have no response. Steer clear, will continue trying to get in contact with management but they seem to avoid all accountability.
Choudhry Tarar
Jan 10, 2022
My first delivery date was 26th December , they made an attempt on 6th Jan and it was just attemp Their deliver guys was rude , he made my move objects at home and then told he is going to get the sofa forThe truck. I kept waiting and he drove off. I called Ashley and they didn’t take it seriously.
Eric B
Jan 04, 2022
Sales staff are like car salesmen, overly aggressive. Also the same product is cheaper online in many cases so make sure you google stuff.
Glory Carreon
Jan 03, 2022
Ricardo was very helpful and easy to talked with..highly recommended.
david maler
Jan 02, 2022
Salesman Nigel was excellent, we ordered Dinette area And living room set , the variety that we looked for wasn’t there , I feel Like we Settled for what we found
Mihriba Amin
Dec 31, 2021
Quick and easy. Large selection
Nadjat Moussi
Dec 29, 2021
Very bad business, they don't care about customers. YOUR MONEY THATS ALL THEY NEED. They are very messy, so many messages about delivery but never received my stuff. I feel like I was scammed, and robed. Again bad business, worst place to get your furniture, stay away from them.
Garry Guillaume
Dec 29, 2021
The worst 😫 place to spend your money. All they care about is taking your money. It takes so long to get my items, and they bring them piece by piece. Until now so much is missing cant even use what I spend money for. Now they said I have to wait 2 to 3 months to receive the screws for the livingroom coffee table sets. Its like I have trash at my house, I can't use them. Go somewhere else don't spend your money there.
Pintu Patel10329
Dec 29, 2021
I have a very bed experience with Ashley Niles I had a order ffor mattress 4 weeks ago they said me on first day of my order you will get it next week I wait 3 weeks but I didn’t get it now they said gain next week they said we don’t get in our warehouse but they are not sure for next week too so like court they gave me date to date
Melissa Rodriguez
Dec 28, 2021
Danny helped me after a really bad online Ashley's experience! He was knowledgeable, honest and also made me laugh. I will be returning for future purchases.
Joe Barakat
Dec 22, 2021
The Wrost place to shop
Ghaith Jarew
Dec 21, 2021
👍
pranav shroff
Dec 19, 2021
Very Bad Experience. Called Ashley customer number for our exiting order, guy does not know anything. Went couple of times to Ashley store- manger on vacation and poor sales representative does not have access to our order. We just need assembly of our bed and Boxes are seating in our home. Delivery guy came one time, mentioned part his missing, We finally got parts. He came back but since same day we were painting our walls so he mentioned that he will come back. I don't know what he mentioned to Ashley. Whenever we called Ashley, they keep saying part is missing. No one is coming to our home to check what is actually missing and I think nothing is missing and just need Assembly. I am not happy at all with there service.
michael katradis
Dec 17, 2021
In Aug of 2021 I purchased a couch from Ashley Homestore in Niles. In Dec 2021 I begin to receive automated delivery calls and texts, I understood I would have to wait months for the piece of furniture i selected. The automated calls stated if i did not immediately respond my order would not be delivered. I was taken back by the lack of respect shown to me, as a customer who paid in full and patiently waited four months , as if Ashley Homestore was somehow doing me a favor, and not delivering furniture I had paid for. On the delivery date, my furniture arrived, unfortunately it did not fit through the doorway of my home. I was so disappointed, but even more disappointed that I would have to pay a 10% cancellation fee. No one has reached out to help me resolve this problem. I had to call to find out I would be charged 10%. I would not shop at Ashley Homestore again, and caution others to be aware.
Suvankar Dasgupta
Dec 16, 2021
I got excellent customer service from Ricardo !!
Nicole Davis
Dec 12, 2021
Thomas was wonderful at the Niles location! I was in and out of the store in less than 2 hours and purchased 3 rooms of furniture! I will definitely go back again and would recommend Thomas! He was knowledgeable and made the process seamless!
wingstop wingstop
Dec 11, 2021
Don’t even deserve 1 star. I Didn’t believe these reviews before but now yes they are absolutely true. The customer service is absolutely worst. Worst customer service ever. Don’t waste your money here. They Don’t care about their customers.Worst worst worst.Worst place to buy anything.
Shawn Armstrong
Dec 10, 2021
Great place. Its enormous and has everything you could want our salesman lewis was incredible and knew the answers to all our questions. Highly recommend him and the store.
Taofik Adegboyega
Dec 09, 2021
The people are horrible, their delivery personnel are THIEVES, be careful when you let them into your homes .
Edward Calas
Dec 09, 2021
Great price and the staff was very helpful and friendly. Can't wait to sleep in my new bed.I'm very excited about the new bed.
Marina Alimagno
Dec 06, 2021
I am not used to writing a review, but i just want to convey to everyone that our experience in Ashley Furniture in Niles, IL is outstanding, no pressure, lots of patience, and all questions were answered. Thank you Thomas Stanil for entertaining us and for your patience, having to answer same questions repeatedly.
Saji Thomas
Dec 01, 2021
Service was nice, but they will force you to buy their fabric protection plan, it’s a scam. When you actually read the brochure basically it doesn’t cover anything.
Ana Benitez
Nov 30, 2021
We purchased furniture at the Ashley Furniture in Golf Mill in July. Our furniture was delayed, which we understood there are issues with supplies. When we received the furniture in September the end tables were still not available. I called to have them canceled since we found other tables. The sales person that took care of me canceled the tables but my refund on the tables was not put through. Since September I have been trying to get my credit card refunded for 330.72 for the 2 end tables.I have called, text and I also went to the Niles store to talk to the customer service desk persons. Twice they took my information and said they had to contact some manager to get my credit card refund done and that they would contact me once it was taken care of. They never called me. I tried contacting them at that store number and I never get anyone there. I then went again November 29th to ask for my money, a young lady, dark long black hair, dark black glasses and also carries a communication microphone on her told me that she was not able to help me and proceeded to tell me that someone would contact me once they look at my request. I became very upset since this story has been told to me 3 times already and I have made a trip to the store 3 times to get my money back. I asked for her contact information since I have been told I would be contacted several times before and nothing happened.She told me that she can not provide her information and was unable to provide office contact information.I became upset since I have been given the runaround for a month and I still did not receive my money. They still have my 330.00 dollars and thetables have been canceled. I am also waiting on bedroom furniture and again they have my money and no furniture, it's been 3 months so far.She even ask me to leave the store because I raised my voice, which I normally don't but given the fact that I am treated without any regards for my time and consideration that they are not giving my my refund.I have bought over 10,000 in furniture at this store in a period of this year. I thought I would be considered somewhat of a good customer instead I am just another upset customer.Looking at the Better Business Bureau I see that there are so many cases like my case. Money not being returned when furniture canceled and so many more..I encourage all customers to look at the BBB before going to Ashley.Not sure if all locations are the same but this one doesn't care about their customers.Not sure if this young lady is the manager or not , but so rude.Today is November 30th and no one has called me to help me with this problem. I totally believe that I will not be helped, they will not give me back my money or call me.
Jason M (Jason Modi)
Nov 29, 2021
The worst possible service I have ever received. Will never ever do business at this store or with Ashley in general. I was looking to place an order for a couch and dining table, but needed to talk it over with my family before placing the order. I told the sales rep to please put the order on hold or pending and will give her a call when I’m ready to place the order. I decided to go into another Ashley store and found not only better prices but also better options and found something I liked better. I called the sales rep at the golf mill Ashley store and told her to cancel my order. 3 months later I’m getting a text message saying the order I “cancelled” is ready for delivery. Turns out the sales rep placed the order for me, EVEN when I told her to cancel it. The sales rep was leaving the company at the end of the week so she saw it as an opportunity to get her commission and get out.I’ve been trying to get in contact with this store to cancel my order but they will not pick up their phone.
Abdul Q
Nov 29, 2021
All sales person very friendly and good service…I like the store..
Callie Bee
Nov 29, 2021
Great service
Tasnim Naina
Nov 28, 2021
Our experience was great. The associates working there are not disturbing at all. They’re very patient and very helpful. We loved it. The person who helped us was Scott from the Milwaukee/ golf rd store. We’re happy with our shopping.
andrew sutphin
Nov 28, 2021
This is the worst customer service I have received from any so called reputable place. I made a fairly large purchase here, and when there was an issue with the order. I called to resolve the the issue I was meet by rude, uninformed, and very unprofessional team members. From the sales team to the manager. I have had no resolution to issues that occured since the date of purchase. Very displeased how Ashley furniture would put someone so unprofessional in charge of management at this store.
Bhavna Modi
Nov 28, 2021
Very nice costumer service. Got a good discount. Nice selection for different furniture and home equipment. Highly recommended for anyone looking to purchase or look.
Ashanti Roberts
Nov 28, 2021
Lewis Belcher was absolutely amazing. He has great customer service skills. He asked what I was looking for, listened to me when I expressed my need to stay in my budget, and helped me to do so. He had superb knowledge of products and financing options. I got great deals on furniture that I desperately needed. Most importantly, his interpersonal skills made the experience a pleasure. See Lewis at the Niles store. You won't be disappointed.
Emad Galambo
Nov 27, 2021
Nice place, nice seller nice goods but there is no free delivery.
Sandra Magana
Nov 27, 2021
Maria, the lady who helped me with my purchase, was very friendly and helpful. Although it was her 2nd week as a new hire at the Niles location, she did everything she could to make sure l was a satisfied customer. Thumbs up for Maria.
Ortenca K
Nov 27, 2021
Store manager was not helpful. We had a $200 gift card, which she mentioned they don't honor anymore because they changed names, etc. There is no expiration on these cards. Also, we had to pick up the lamps we bought in the store and walk out with them as they didn't deliver them. We ended buying the floor models.. For these two reasons, I asked for a possible discount and she did not honor it.Her attitude and message across that she honored the gift cards (which are not given, but earned due to the amount I spent with them throughout the years) was very poor.Given I work in the service industry, there is a way to share a message to a client and that was very poorly done. I think I'm done shopping with Ashley for these reasons as I don't appreciate giving them thousands of dollars in business and getting an ungrateful attitude in return.
Vero Nica
Nov 24, 2021
Lewis helped me out today and was very nice and patient. Helped me pick out just what I needed.
Adeel Ali
Nov 21, 2021
Mehrun Nisa and Manager Luis was extremely helpful and courteous. Not only they helped guide me and my mom throughout the furniture process but assist with measurements and ensuring we were comfortable with our purchase and didn’t rush the process. Not your typical salesman tactics. I appreciate their professionalism and customer service.
sheila miranda
Nov 20, 2021
Atieh was very nice and not pushy like most sales people.
Abigail Saez
Nov 20, 2021
Horrible costumer service experience. They care more about the sale than the customers, and the lady manager has attitude.
Alana Strapko
Nov 19, 2021
The staff was very helpful, they were able to order the exact bedroom set I wanted and talked me through all the financing/protection plan options.
Caroline Aparecida Gonçalves
Nov 15, 2021
great service, quality product…I recommend this store
Maryellen Kelly
Nov 14, 2021
The gentleman that helped us was amazing! He was not at all pushy, he listened to our wants and was super patient!
Jazmin Guzman
Nov 14, 2021
Our family moved and we were furniture shopping .. after numerous furniture stores we are so glad we found exactly what we were looking for at Ashley’s and will have it delivered in a couple weeks!!! Our sales associate was patient and kind .. I think it was his birthday and we came super last minute and at no time did we feel rushed. Thank you so much!
Diana Nunez
Nov 12, 2021
Purchased a bedroom set and my sales person Tom was a delight to work with. Wasn’t pushy was very helpful with all my questions.
Max Faass
Nov 12, 2021
Furniture has now been delayed for 6 months, I was told in store I'd have my completed furniture order in January at the latest, it's now not coming till April. My mattresses were delivered dirty and mishandled, far from the "White Glove" service they advertise.It is evident that call center employees and sales reps at the store have no idea what the others are doing as I have continually been lied to, misled, or ignored. I will NEVER do business here again and I'd highly recommend that you don't either. It will save you time, money, and a few serious headaches.
Pawel Pilch
Nov 08, 2021
Tom Stanil was very kind to show us what we had in mind. We liked the workmanship and style very much, so we found a set that will be perfect for our bedroom
Cheryl Colello
Nov 06, 2021
Easiest shopping ever in Niles! Tom was very professional and helpful!!!
Jose Rivera
Nov 06, 2021
Great service awesome help from the gentleman that took care of us Lewis Belcher.
Myroslava Levder
Nov 05, 2021
The worst customer service in this location. Once I will figure the issue that I have with my order, I will not ever again spend my money there. Also one of the managers, she is very disrespectful and now willing to help. My first and last experience with Ashley HomeStore.
Abdallah Alghizi
Nov 04, 2021
Ordered my bed frame 4 months ago from this location and never got it, when I called they said we don’t know because our website is down. They don’t want to give me my money back. I have my order number and I’m going to post everything on social media that they are scamming people.
Flavio Domenech
Nov 02, 2021
Great teamwork. Nigel and I think her name was Lindsay, very knowledgeable and always showed up promptly when needed. Salesman who took care of us showed the right attitude but not so much knowledge on processing a sale from beginning to end, however, teamwork and the support from other employees save the afternoon. Now hopefully everything will go through as promised.
Richie Rana
Nov 01, 2021
Buying experience was really good, product is cheaper compare to its contenders, and they gave great deals on black Friday, i have used Ashley product since 4 years now and it lasted pretty well, i am more than happy to be associated with Ashley for any future products, be it dining table or Sectional Sofa set or any other couch. they are great.
Ray Martin
Oct 31, 2021
We just left the Ashley Furniture store in Niles after purchasing a sofa. We had planned to spend the afternoon looking at a few different stores. Tom S. met us as we were looking around, asked a few questions about what we needed and then showed us several sofas. We found one we liked that was in our budget range but we told him we wanted to visit a few more stores to see what they had. He was very polite and understanding. There was no salesman talk to try to get us to buy right now. He just gave us his number and said to call if we had any questions. After looking at a few more stores we decided the sofa at Ashley was by far the best one we had seen. We returned to his store and completed the purchase without any problems. I have to admit I was never in an Ashley Furniture store and I was a little skeptical about the quality of their furniture but after looking around I realized my doubts were unfounded. Their furniture is made in the USA and it is of high quality. Of course the quality increases along with the price but that is to be expected. All in all I would suggest that if you are looking to purchase furniture you at least give Ashley a try. One last note. Because their furniture is made in the USA it can be delivered much quicker than furniture from overseas. Our sofa will be delivered in 10 days.
CAL1ENTE
Oct 30, 2021
Sales people very nice until there's a problem.Bought several begear pillows, of which only half were in stock. Told that buying all would allow my order to take priority as they came in, supposedly within the next 5 business days. Told to come back in a week. When I came back, told they weren't in stock and it would be another week. I called mid week and again before going in a third time, but no one ever picks up. Third time, found the salesman who was annoyed. He looked again in the store room and noted they were not in stock. He got authorization from his manager to ship the pillows to fulfill the order. A week passed by and he calls me to tell me they'll ship it. 10 min later, another call and says I have to come in to pick up or ship it to another store closer. I ask for the slightly closer store. A third call in 5 min and he says the regional manager now denies shipping it to another store. I ask for a refund. It's been a week and NO REFUND. Horrible experience with very poor customer service. I'll never give them my money again.
Zaffer Basith
Oct 25, 2021
They had decent customer service. The quality is not what I was expecting. It's worth a look to see for comparing and contrasting other furniture stores.
Lylia Arnold
Oct 11, 2021
The guy who helped us, Andy, was so sweet and helpful! He showed so many great couches and great options for pillows!The store itself doesn't have much room to use a stroller though, so if you have a baby or a mobility aid, you may have a small bit of trouble getting around.
Ismael Diaz
Oct 10, 2021
I just relocated to Illinois from Texas. Great choice, 9 weeks ago great job great apartmentOf course I needed furniture so I went to Ashley home storeThey had everything I needed and wanted in stock which means a delivery on the day I actually move into my new apartment 3 weeks from todayI was greeted professionally by a gentleman that understood exactly what I was going to do and he worked in my budget i was finished furnishing my whole apartment in about 45 minutesDid my acceptance now financing same as cash 90 days took about 30 minutes done completeLeft there knowing I was all set up for my move in day. I've had more difficult times getting electric and water setup than these guys..wow I'm impressed.This was my 2nd go around with Ashley homestore and nothing has changedProfessional knowledgable and stayed within my budgetWhen I need furniture again I'll be going back for 3rds. Period end!Ashley homestore, you cant lose hereGo there and Men if you're single they know how to put a room together for you better than you think you want itPeace
Kira Fortin
Oct 09, 2021
Very poor customer service.
Jose Benitez
Oct 07, 2021
Never again buying furniture here!!! Was the first time me and my wife bought from here!! Didn’t get the excellent Service!! The sale Danny was amazing, but delivery was horrible! We book an appointment they brought the wrong bed rails and the bed rails we needed was in stock. We book another appointment for next week never showed up. They never give me a call about not showing up. I call to check about the delivery not showing up. They told me that the driver couldn’t make it today to drop off my bed rails. That’s a big miscommunication not giving me a call for 3 hours to let me know. Also they didn’t bring my sofa that was in stock as well. I decided to cancel the deliver. Instead I went to pick it up was 1 hour away from me. When we got home we took off all the plastic and cardboard around it the sofa was damaged. Was renting a uhaul that day and need to return the van, but couldn’t cause I need to return the sofa that was damaged for a new one! Was a big waste of my time and me having to pay more for my uhaul rental to extend it for more time. Still waiting to get an update on my monthly payment for canceling some on the furniture. I will never recommend Ashley furniture to my friends and family!!!
Leti Cadavid
Oct 07, 2021
Promise broken. This delivery Never happened. I am tired of waiting 3 months for a bed that never arrived. I was promised first in October, then in November and now they Said December. Wow” so, I canceled the whole purchase. No more Ashley. I’m done.
Ethan Esco
Oct 03, 2021
It would be 5 stars but the availability of the piece of furniture that I wanted was too far out. Other then that it was a good and helpful shopping experience.
Angelica Magaña
Oct 01, 2021
I will never shop here again. I ordered furniture in March and they did not deliver until June - but it was the wrong furniture. Then the correct furniture that was to be delivered (a month and a half later) broke in transit to me. I cancelled the order and haven’t heard anything from them on picking up the incorrect furniture that was left at my home OR a refund.I can’t get them to answer the phone and the only way to get ahold of a sales person is to go AGAIN in-person to the store in Niles, IL (I live 1.5 hrs away from the store where I purchased). Per a customer service agent at HQ. HQ can’t help either. Lol!DO NOT SHOP HERE!!!! Go to any furniture store but NOT this company. They don’t care and won’t answer the phone when you call to get some help with the order.
David Sherman
Sep 30, 2021
Great place!!! The best service in town
Rose Fuentes
Sep 27, 2021
Kudos to Ms. Ellen Mittelman (Sales Associate) for the excellent service that she had extended to me. This happy camper is expecting delivery next week on the fabulous electric lifter chair I purchased today.September 27, 2021
Sarai Usry
Sep 26, 2021
Store is very nice and sales rep was excellent and super helpful. Went out of his way to assist me and help me find the sofa I sought out also good delivery time. A++
N Timo
Sep 25, 2021
I was in desperate need of furniture to fill the empty space in my new home. What a blessing it was being greeted by salesperson Hadar who walked us through the process and was very informative with the furniture that was on display. I have been in so many other furniture stores but Hadar made it feel comfortable to select the furniture from Ashley Furniture. I will highly recommend Ashley Furniture for any future buyers to fill those empty rooms and make it feel like home.
marek miszczykowski
Sep 25, 2021
We were looking for a firm mattress, to replace our old mattress, we've tried the mattress stores, otherFurniture stores hut were not able to find a good quality mattress until we visited our local Ashley store. The mattress is not only beautiful, but has everything we were looking for. On top of that, we've got o% financing and a free topper. The transaction was smooth and stress less, the salesman was knowledgable and answer all our questions.
LaNette Urbin
Sep 18, 2021
Awesome selection and great deals! The store was clean and set up nicely. The sales staff was professional, friendly, and helpful.
Pj Carr
Sep 17, 2021
not sure still waiting for a phone call from them its been 5 days so far you will get 5 stars 4 the completion of our transaction please
Pam Velasco
Sep 17, 2021
The sales man Ricardo was very helpful and friendly.
CHANG YOON LEE
Sep 10, 2021
Very nice place
Kayla Garner
Sep 09, 2021
This was an amazing experience. I needed a couch that same day, so they pointed me to a few great clearance items that I could buy and take home that same day (mind you this was the only furniture store who offered me such an option as most furniture stores are just show rooms). They were so kind in the whole process and I can honestly say it was the most professional customer service that I have encountered in a very long time.
Harriet Bursztyn (Chana)
Sep 07, 2021
My customer service experience was negative. I bought a swivel rocker chair that turned out to have a defective mechanism. It took two months for the repair service to come. I understand it may have been due to the pandemic, but when the technician finally arrived, he did not take away the broken part for recycling. I called Ashley the next day, which was a month ago (Aug. 10, 2021). They said they’d get back to me with a scheduled recycling pick up. They never called me back. Today, 9/7/2021), I called again. The connection was so bad on their end that the customer service rep said he’d call me back. He did not. I called back myself and got a different customer rep. She said it was my responsibility to call the repair tech company for recycling. She said she doesn’t know if they will charge me for that.In addition, my initial in-store buying experience on a separate item, bought before the swivel rocker, was unpleasant. The lady at the service desk did not seem to care about my concern for a small missing part that was needed. It seemed as if she was doing me a favor just talking to me, and why was I bothering her. It’s not at all what customers expect when we are paying good money for furniture and delivery.
A Villar
Sep 07, 2021
My family and I went into Ashley Furniture Store ( 8251 W Golf Road in Niles, IL) with just the intention of browsing to see if we saw any good sales. Turns out we ended up purchasing all of our furniture there, which says a lot because we had visited multiple furniture stores that day. What brought us back to Ashley Furniture was our sales representative Hadar Zusman who truly made our shopping experience an enjoyable one. She took the time to get to know us and our preferences and was dedicated to finding us our perfect furniture and mattresses. Not to mention Hadar is very well educated in what’s best for our bodies sleeping wise, and was really able to recommend us a mattress that accommodates each person in my family while also passing that knowledge to us. Her kindness and hospitality was so welcoming 10/10 recommend talking to her.
S V
Sep 04, 2021
So far so good.
nima sobbizadeh
Aug 30, 2021
We bought our furniture in March, first we’re promised we’ll get them week of 4th of July, then really rudely by the manger at store we were told August 28th or theyll charge us 10% if we want to return, now we’re being told end of October.They are vey rude and are liars…My review wasn’t because of a “nation wide” delivery delay, that’s perfect that your response tries to bring to focus on thatThe management at this store is rude and lie through their teeth…If you read the reviews, most of them are about the same thing, want to fix something, here is sign…
Veronica Posner
Aug 29, 2021
Great furniture and great customer service!
Jenni Hoffmann
Aug 26, 2021
Great location! Helpful staff and pleasant experience. Worked with Ricardo and he was super helpful. Found an awesome couch for a good price. Would recommend.
D L
Aug 23, 2021
Nigel was the absolutely best, great conversation and understanding of everything. Made the purchase a breeze and took any and all issues, worries, difficulties out of the equation and replaced it with a 100% great service
Jessica Brown
Aug 21, 2021
have gone into this location twice. First time store was empty and employees were standing around talking to each other and never even spoke. Went in again today, and there were still employees standing around and no again didn't speak didn't ask if they could assist me.will never recommend this location, and will never go back.
Steven Jarosz
Aug 19, 2021
Ricardo was such a great help!! Such a great experience and glad we went with Ashley.
Grace Bai
Aug 16, 2021
Andres was very helpful and kind in answering all the questions. I was able to purchase the item smoothly and without much delay.Thanks so much.
Faiz Khan
Aug 12, 2021
Super experience, loved the friendly staff and ease of ordering and payment! Efficient and timely mannered staff that paid attention to detail and necessity rather than just another sale.Hadar was one a of kind!
Luann Lewis
Aug 12, 2021
Originally, I was going to order my new couch online but my husband said we should go into a store and try sitting in it. I wasn’t sure they’d have that one in stock but they did and after trying a few we knew we had made the right choice. We had to wait more than a few minutes for a salesperson but just when we we’re getting ready to leave, a lovely young woman named Hadar came and helped us and, as it turned out, it was a complete advantage to have actually come into the physical location because she gave us the Internet price but also explained so much to us, let us know the TRUE amount of time it would take to get delivery also explained things about the protection plan that online did not. To top it off, she’ll follow up with us and was able to manage our expectations as well as be a contact for us. We left being extremely happy that we had decided to go INTO the store as this was a very expensive purchase and we got the best price possible with amazing service from an incredibly pleasant young woman.
aref abdellatif
Aug 11, 2021
Ricardo was great, very helpful, knowledgeable and not pushy whatsoever...
amber zeeshan
Aug 10, 2021
Mr Dajani gave us the best service anyone can ask for, he gave us more than three hours of his best customer service and helped us finding the best set of sectional to fit in our dream house,Thanks Ashley for your services and such a grateful service
Liliana Figueroa
Aug 06, 2021
The store manager at the 8251 W Golf Road in Niles, Marcy was very rude. The only helpful associate there is Sara. Sara tried to assist with my concern, but couldn’t do anything because the store manager Marcy, was rude and not willing to help me. Store should take a closer look at who is managing their stores. Marcy is unprofessional and has no business being in a mangenement role.
Saloo akhtar
Aug 05, 2021
Very professional service agent, make buying very easy, give me time and options , 30 minutes in and out.
Andrew Markey
Aug 04, 2021
This is a review for Craig Godar specifically and not Ashley as a whole. We purchased a couch in May-21 with a delivery date for mid July; however, the couch has been delayed several times and the last piece is now not expected until Sep-21. While we understand supply chain issues are mostly to blame, we have had trouble connecting with customer service to get updates on the complete delivery and when we did get one piece of the couch, the delivery company would not move the piece of the couch up 4 flights of stairs (had to pay them $100 to move it despite being charged by Ashely $140 for white glove delivery). That said, Craig (who was our sales rep) has gone above and beyond to help us even though he is in sales vs customer service. Our overall experience has been painful but Craig has done an excellent job in trying to remedy the situation and we sincerely appreciate his efforts.
Andrea Wathanaphone
Aug 02, 2021
Andres was very helpful and super chill! Bought a couch today thanks to his expert recommendations!
Robinson Aguilar
Aug 02, 2021
The overall experience was great. The store manager (Nigel) and Marcie were so friendly and patient with me. I was so happy and thats why I made the purchase.
carmen botzoc
Jul 31, 2021
It took a while to get help here today but when we finally did get service it was great. Ricardo was very helpful and knowledgeable.
Roxana Cordero
Jul 31, 2021
I love the furniture at Ashley’s, they really have nice stuff. I had a very good experience when I went to buy furniture for my daughter’s bedroom, customer service was excellent 👌🏻!!!
Mohammed Nizam uddin shareef
Jul 28, 2021
I bought sofa set from Ashley they give me a very good deal employee's are very friendly I saw 2 3 stores and the best one is Ashley...I recommend everyone to buy from Ashley...
Nizamuddin Mohammed
Jul 28, 2021
I bought a sofa set I'm good satisfy with the service and I recommend every one to buy from Ashley employees are very friendly they give me good deal ....
Taylor Seplowin
Jul 26, 2021
Horrible customer service. I purchased a sectional, ottoman, 2 love seats and 6 bar stools on April 10th. The entire time when picking out furniture and looking at items we received 0 help. Once we knew what we going to be purchasing (again with no help at this point) it took 30 minutes just to get someone to help me place my order. When our sectional arrived, there was no ottoman and we were told we never placed the order for it (just goes to show you how little they listen to their customers when trying to place an order). The last thing we wanted to do was go back into this store to purchase the ottoman. We ended up ordering the ottoman online and had better luck/communication from an online purchase than going to this location. Our online purchase arrived within a week or so.Unfortunately my struggle with this location isn't over as it's now almost August and I still haven't received a large part of my original order. We have not received the 6 bar stools that we ordered back in April. When the bar stools were first delayed we were receiving notifications. At this point we have not received any notifications or updates as to when the bar stools will be arriving. When you are trying to contact customer service to get a status update you are forced to have to call the store you purchased from. Unfortunately I have 0 luck getting through to anyone at this location to help me. If you call, they will answer and put you on hold. Eventually you'll be on hold so long that the phone gets disconnected. If you are lucky enough to get someone they tell you they will call back with an update and never do.Avoid this location if possible. Order items online (it's easier to get answers on the status of your order). Go to any of the other 100 furniture stores in the area! I do NOT recommend.
Amira Hegazy
Jul 25, 2021
This is the best Ashley Furniture store near Chicago. I've been to a few and this one has more on display and a very friendly staff. I worked with Craig and Sara, they were both so helpful and transparent about all costs and proactive in getting me the best deal possible. I'm excited to bring home a very beautiful new couch for $500 less than the online list price!
Peggy Learnahan
Jul 18, 2021
This store is Amazing; their salesperson was very happy to assist me. Linda Lee is top notch and I would recommend anyone looking for furniture to stop in and see her at the Niles, IL location. She even provided a nice discount to help me save some money on the purchase I made today.
Melissa Palma
Jul 16, 2021
Maybe it’s this location or I don’t know what it is. We purchased a sectional with ottoman along with a dinning room set on May 25th and yet till this day we are still waiting for all of that to be delivered. At least a call or something would be been appreciated. I mean 2 months and up. At this point I just feel like returning it and buying from somewhere else
Sinthi Siva
Jul 16, 2021
Great prices. Just what I was looking for.
zaya zaya
Jul 14, 2021
Disaster place please don’t buy from there I bought 4 pics and I paid for it then I received 3 pics with one of them broken I went to complain about this issue to Sara kashkooli she treated me bad and her manager as well they didn’t offer anything from fixing the broken part or exchange it I will never visit this store and things affecting all Ashley brand it’s a shame really where is the customer service where is the quality….
Arsalan Shahid
Jul 14, 2021
Had an amazing experience here at Ashley’s was helped by Ricardo and walked us through each step of the process. Highly recommend for the quality and price!!
Kyle Glasgow
Jul 12, 2021
The experience was such a blessing, having to meet with Craig and excellent customer service skills and down to earth personality made everything worth it. His exceptional knowledge of the inventory allowed to find the exact product I was looking for at the best price. Thank you Craig!
Callie Putnam
Jul 11, 2021
I would pick zero if I could.....Terrible experience from start to finish! Our salesman was rude and lied about the couch we wanted.. so come after 3 months of waiting it couldn't be delivered... will never go ashley again
Sathil Satyavan
Jul 11, 2021
Today I visit Ashley Furniture in Golf,il.Such a great customer service,especially i have to say Ricardo DaSilva. Such a great man with a great customer service.
Joanne Hayes
Jul 07, 2021
Wonderful experience from start to finish. Great customer service. Salesman, Ricardo, was professional, very helpful, and not at all pushy. Would definitely go back for future needs.
Danny VanDyke
Jul 03, 2021
Dajani and the manager were absolutely fabulous! They both went out of their way to help us.
krzysztof bikowski
Jul 03, 2021
I ordered sofas, they said 8 weeks have to wait after 8 weeks, they said sorry but we have to wait another 6 weeks and we don't know if it's over.
Wanda Morales
Jul 02, 2021
Went to Ashley's for the first time as a referral from my sister, had a great experience my sales person Roberto was pleasant, cortious, polite, and showed me exactly what I was looking for, didn't pushed other items for me to purchase, he also suggested the best discount for me. I was very happy with my purchase, but unhappy with the delivery status
Cindy Markich
Jun 23, 2021
I purchased a sectional couch 1 1/2 years ago, they tried to deliver 1/2 of the sectional and wasn't sure when the other half would come I refused the delivery , we already took out our old couch. The company called 3 days later and said they had the whole couch and it was delivered. Wasn't even a year old, nails started poking out the back of the couch I can feel broken wood inside fabric has worn smooth in some places its not even sat on everyday what a mess I worked hard to pay for the couch. Ashleys used to have such nice sturdy furniture i purchased many things there but they always had a problem meeting the delivery date which causes a lot of problems for the consumers even years before the pandemic not even a phone call to let you know out of courtesy.
Katy Trotter
Jun 22, 2021
Working with Heather at Ashley HomeStore was a great experience! Heather was very professional and relatable and was able to provide us with furniture suggestions that really met our needs. We will definitely be coming back!
Margaret Wallace
Jun 19, 2021
Wasn’t sure would buy today or just ‘shop around’. Our salesman Ricardo was very informed, professional and not pushy at all. Clearly he has been in the business for years. He and the entire staff made it impossible to walk away without buying. Sure will be back again in future.
Cary Wenstrand
Jun 18, 2021
I will never order from Ashley Furniture again!!! I ordered a bedroom set in March and still do not have my bed frame. We are sleeping on box springs and mattress with no additional support. Every month I call for status there is a new date a month out. My service rep is no longer answering my calls and customer care is of no help whatsoever. I feel like I have been taken advantage of. I paid outright for this bedroom set and still don’t have what I paid for with no idea when I will get it. I asked for a credit and they said my service rep needs to take care of this. Sooo frustrating!! DO NOT SHOP AT ASHLEY FURNITURE STORES!!
Ahmad bhutta
Jun 14, 2021
They told me the furniture would be here in 2 months. It was for my new born baby. But the delivery turned out to be 6 months still not here.Called store no one picks, called delivery no one picks and when they do they can't control distribution center.Pay a little else where then buying the furniture here.. company is completely messed up with no checks or balances in process..Horrible horrible service and support for delivery.My furniture partially got delivery but can't be assembled..can't be returned as well as its their covid policy they are still in the boxes.Not sure what else to do except being helpless to wait.All plans for baby bedroom ruined by Ashley unethical business processes and procedures.
Dinesh D
Jun 11, 2021
I loved this store and the staff is very helpful. I recommend this store for my friends as well.
Binali Patel
Jun 06, 2021
Contains various choices that is sure to fit anyone’s preferences! Staff is incredibly respectful and helpful when it comes to showing you around and getting you from A to Z in the process of buying. Overall, my experience was delightful and I would recommend Ashley Furniture to anyone wanting inspiration a change in their everyday environment!
Fify Francis
Jun 02, 2021
Great customer service!
Anupama Lukose
May 31, 2021
We had a great experience here. We worked closely with Danny who was knowledgeable and answered all our questions. Thank you!
Ivana Cappiello
May 30, 2021
Dani was great, very helpful and knowledgeable. He found us exactly what we were looking for. Thank you!
Alonso Castillo
May 30, 2021
Great service ! Very informative! Thank you
jean-claude Papillon
May 29, 2021
Great service
Melissa Wind
May 29, 2021
Very cheap furniture most of it's ugly severe uncomfortable and it's ripped off
Archimedes Rillera
May 26, 2021
Friendly staffs, awesome deals!
Gina Cannella
May 26, 2021
On 5/25/21 my daughter and I went to the Ashley Furniture store on Golf Road in Niles, Illinois. My daughter recently bought a condo and she needed to furnish it so we both went on line, first, to check out the Memorial Day Special Sale. I could not believe the modern styles of furniture as well as the high quality and durability of the items we were interested in. We walked into the store that was clean and well organized with MANY wonderful furniture pieces to choose from . We were greeted kindly by Ricardo Silva and he helped us find the pieces that we wanted to see. Ricardo also offered us other furniture options which was very helpful. My daughter purchased the gray end table, matching co*cktail table, matching large tv stand the Caitbrook Dining Table and chairs. We were elated with the quality, style and the fantastic price on each item. Also, delivery is extremely reasonable and the delivery people assemble every item. Thank you Ashley Furniture!!
chan jet
May 25, 2021
Excellent people for product knowledge n salesmamship.me n my wife very much happy about the people, product n storeThanxCjdj
Lisa Dodson
May 24, 2021
Sara was an excellent sales rep. We found the exact sofa we loved. Timely delivery scheduled at payment. Best part, we were given space to browse and try different sofas. No pressure.Great all around experience. Price matched.❤
Carmen D -
May 23, 2021
Mitchell was very helpful and did a great job helping us choose sofa.
Rob thomas
May 22, 2021
Terrible customer service, feels like a scam. I bought an $1100 piece of furniture from this store three months ago. When I purchased it, I told them I would be moving in June, but they assured me that even though delivery is longer than normal due to COVID, it would be here in plenty of time before the move. But of course their estimated delivery of 6 weeks came and went, with no information or contact. Every time I tried to call, it immediately gets forwarded to an offsite call center who can't transfer you to the actual store or give you any information.I am actually now going to be moving out of state before the furniture will show up. So I finally had to drive back to the store and they refused to give me a refund, because it is a "policy" to not do them on Saturdays. Also, still could not provide me with a direct number to the store. I have never experienced such a poor level of customer service from a company of this size before, they basically lied to me to get my money with no plan on how to deliver my purchase.Edit/Update: It is pathetic when a company tries to save face publicly by responding to reviews with an invitation to call another call center like "db" has done below. If they cared, they would fix the customer service issues that currently exist in the store.I ended up buying a bedframe on wayfair.com. It showed up in about 5 days and was about 1/3 the price. I encourage everyone reading this to do the same. Ashely Homestore needs to be out of business.
Farzan V
May 22, 2021
I will never order from Ashley Furniture again!!! I ordered a bedroom set in February and still do not have my bed frame It’s been four months and they always lie😡
Robert
May 22, 2021
Spent a good time walking me through options and followed through . Gave me different pricing options and was very nice , no pressure
Strong Zhang
May 19, 2021
Excellent detailed service from Ashley HomeStore. Definitely I will comeback to get more items
Can Tezcan
May 19, 2021
Very good home store , also I can say the best store ever ! . Easy application , Helpful staff and high quality furnitures . We just bought sofa with good price and high quality . I’m recommending ..
Anna Anna
May 19, 2021
The customer service is amazing and bought what I wanted with a discount! There’s a great variety of furniture to choose from. Really recommend this place and ask Andre to help you out, he is really sweet!! He’s trying his best:))
Michaela Washington
May 18, 2021
It was a pleasure
Jonathan
May 14, 2021
Great experience, staff was friendly and informative but not pushy. Ricardo was great to work with and made the whole process very easy.
Karen Hinchcliffe
May 13, 2021
Looking for power recliners. Did not have much to choose from.
Henry Pielach
May 10, 2021
Great experience at Ashley. Our sales person provided us an alternative kitchen table that we liked better than the one we picked out.Also, purchased a recliner with extended head support which far exceeded the normal recliner in performance for upper body support.Thanks Ashley! 👏👏👏👏
Pawel Krempasky
May 06, 2021
DO NOT ORDER FROM ASHLEY. I ordered a set of outdoor furniture. Supposed to be delivered months ago. Was finally delivered, months late. Upon delivery, the delivery people told me there was a manufacturing flaw. They told me they would send a technician out that day to try and fix it, and if not, they would replace the item. Surprise, Surprise, no technician showed up. After further inspection, the “flaw” had to be CUT from the delivery people when opening the boxes. Surely this was no “flaw.” There were also missing screws that the delivery people said the technician would also bring. Fed up with this, I went to the store to try and return everything and they said return was unavailable. Truly unacceptable and poor business protocols and standards. Go anywhere but Ashley.**UPDATE. I got off the phone with customer service and they said I would have to wait until June 28th to get the part back. (today is May 5th.) Knowing how delayed the original delivery was, this June 28th date would probably be more like early August. I was hoping to have this project done before this summer, not NEXT summer.Along with the cut, there are missing screws and parts that the delivery people said would be delivered with the technician later that day (day of delivery). I knew it was too good to be true.Now, I need to leave the project in its current state, which is shown in a picture below for at least a couple months.
Eileen Andolino
May 04, 2021
Excellent and professional service by Ramir and Hilary and their manager. Highly recommend and will definitely return for future furniture purchases
Tony Carter
Apr 30, 2021
They were incredibly helpful in finding me a mattress I love and gave me a great price!
Gokulnaveen Deivasigamani
Apr 30, 2021
Never ever buy any commodity from here. It’s been since last labor weekend (8 months) I have been waiting for the correct 3-piece sectional we ordered to be delivered after paying the full $1200 price upfront and still we don’t have the right product and service. The product came during December was a wrong sectional orientation which I reported immediately. They ordered the correct one which they tried to deliver during the peak winter months 2-3 times and no luck in getting the product into house due to snow. This happened with my lot of time and efforts with numerous follow ups and ask them to consider weather too. Due to lack of coronation between the customer care and delivery there always the delivery guys coming to my door with the product and say that they will not be able to get it in due to weather, despite my multiple heads up to them. After all the weather turned good, they again shipped my product today and we have been eagerly waiting for our expected product that fits our living room. Guess what!! The sectional that came was an used and damaged product which the delivery guys themselves confirmed abs reluctant to take it outside the truck. When I called the customer care they tried to convince me with a 5% gift card for Ashley which I guess need to spend my another decade to wait for a product if used. I respectfully declined that and without knowing what to do I took it to the reviews today. I would need the upper level management of the organization to view this and take immediate action on what’s happening in the field. Warning to all the fellow consumers..!
Angela Okpala
Apr 30, 2021
Good Customer service. Very respectful. Products are good. Lots of variety from where to choose.
Joel Cherian
Apr 29, 2021
Excellent customer service
Niko Dollaz
Apr 28, 2021
Me and my wife we’re very happy with the customer service at Ashleys. Not once, did we feel rushed or pressured. We had a wonderful experience there.
Brenda Davis
Apr 24, 2021
Found the sitting stools I was looking for and the price was excellent.
Sharon Rago-Springer
Apr 23, 2021
I love working with Krystal/Crystal. She really took the time to understand my needs and together we created the best outcome for myself. I was able to make an educated decision with my purchase. I really valued her time and efforts. The best part I did not feel rushed. She made me feel like I mattered because I do. Thank You for hiring such a wonderful asset to the brand.
Stefani Robaina
Apr 20, 2021
Worst experience buying furniture EVER! In store was good but the after delivery being delivered a damaged piece has been a nightmare. The lack of communication and customer service is terrible...
stephanie coleman
Apr 20, 2021
Very helpful! Was determined to get me the best deal available. Can’t wait till everything arrives!!!
mody gaurang
Apr 18, 2021
Very good service and many options to choose from, love it plus good price
Amilcar Ramos
Apr 18, 2021
Too expensive!
Ashish Patel
Apr 13, 2021
Worst place ever, ordered a whole bedroom set back in September still haven’t got it. its been 8 months. Don’t even bother giving this place or any Ashley Furniture business bc they don’t care about the customers or there service. I wish I can give them something lower then a star bc that’s what they deserve!!! 😡😡😡
Marjorie Lindstrom
Apr 11, 2021
Ricardo at the Niles, IL store was fantastic! He was very patient, kind, explained everything in great detail and was just what you'd expect from top notch sales!!
Martin Mom
Apr 11, 2021
We found exactly what we were looking for very quickly. When we talked to Crystal she helped us out with a price match. We feel we left with a very good deal.
frank alston
Apr 07, 2021
Helpful employee!
A Bandstra
Apr 06, 2021
Terrible customer service. Delivery was late, damaged and the delivery guys damaged my walls.
LC Remodeling
Apr 06, 2021
Horrible warranty, do not purchase the extended warranties they offer towards end of your purchase. Extended warranties are outsourced which do not protect you regardless the coverage they say. It took me over a year for someone to finally reply just to say it's not covered when it clearly states by there wording that it is covered and Ashley will not help you at all stating the extended warranty has no relation to them.Scam...
Gail Tunaitis
Apr 06, 2021
Friendly
Latonya Reynolds
Apr 05, 2021
Great experience at Ashley Furniture on golf rd. Ricardo was awesome
Natalia Czarny
Apr 03, 2021
There is just so much wrong with Ashley in general and how terrible their delivery is it is not even worth my time anymore trying to explain it. Four times now I have had people “drop off” my furniture coming in and out the house yet EVERY SINGLE TIME they bring the wrong piece. I have been waiting since December and still do not have the full set I paid for. Ridiculous.
Anthony P
Apr 02, 2021
Terrible customer service. They were very nice making the sale but everything that has happened since has been terrible. Delivery went from being 8 weeks to 17 weeks. They make it impossible to reach the right person. They offer a 10% refund for the delivery and never pay it. I've been getting the run around for over 3 weeks already. Totally useless.
Jenny Quizhpi
Apr 02, 2021
Very patient, friendly and kind people. Helped us pick out the furniture we needed and never rushed us to make a decision. Stood with us through the whole process which took a lot of time.
Kristin Imberger
Mar 31, 2021
I will never buy from this company again!!!! Not only is the customer service terrible, not one single person knows what is going on. Don't ever call the store, the number will ring and ring and ring and then disconnect. Customer service is just the worst, each time you call you will get a completely different story, no matter what. Also the quality of they furniture is terrible. I bought a dining room set that scratched so easily. It was horrible. It took me over 3 months being told different things to get it returned and another month to just get my money back! NEVER SHOP HERE! SPEND YOUR MONEY ON QUALITY FURNITURE!
Michael markellos
Mar 28, 2021
Sara H is a great sales woman. She took the time to show us a variety of couches for our home.No pressure sales , made me feel comfortable!
Vanya Evans
Mar 26, 2021
I worked with Sara & she was absolutely amazing! She was extremely patient and most helpful with curating the pieces for my new home. She even gave me her personal info to contact her since I was nearing closing to complete the purchase. And guess what, she came in on her day off to ensure I was satisfied and to congratulate me! I would highly recommend her and will continue to shop at Ashley 😉
Syed Waliullah
Mar 26, 2021
Good collection and professional service. Victoria helped, and she was professional and answered all questions intelligently
Mike Banducci
Mar 25, 2021
The furniture seems nice.Spent about an hour and a half sitting around watching the salesperson struggle to process an order. At one point the manager appeared, offered some help, then disappeared 30 seconds later. We had to triple-check check the order, because the salesperson kept entering the wrong items. They also tacked on the protection plan without asking, and we had to request that it be removed multiple times. Finally, they managed to get the order to look correct only for the receipt email to again list the incorrect items. The corporate phone number threw up their hands and said they couldn't help, and the store seems unwilling to answer the phone. I never knew it could be so difficult to give a retailer money in exchange for goods or services, but here we are.This is a long way of saying, use the store as a showroom then order online if you really like something. You'll save precious hours of your life.
Pam Giroux
Mar 24, 2021
First furniture store ever walked in and didn't get mobbed at the door. I will made it all the way to the back of the store for mattresses without being attacked. I had a wonderful sales person, Sarah, who knew every detail of what you was talkin about and was very easy to work with.
Theresa Thornburg
Mar 23, 2021
DO NOT PURCHASE ANYTHING FROM THIS STORE!!!!!!! This has been the most horrendous experience of my life. Delay, after delay, after delay of furniture coming without any follow-up from the store to discuss a plan. When they finally decide to show up with the furniture, they make one lousy attempt at getting the furniture in the door before saying it can't fit and the piece is now "dirty" and cannot be brought inside through another way. No one answers the phone and the sales representatives will give you their "cell" number but not respond and the voicemail is always full.I never write reviews, positive or negative, but feel the need to warn others so that you do not fall into the same saga that we have do. Save yourself the time, energy, and money and order else where. Please do not bother responding with the customer service number. I have it, I have called it, nothing is resolved. DO NOT ORDER ANYTHING FROM THIS STORE!
Gloria Ruiz
Mar 20, 2021
We walked into Ashley's Furniture and was approach by a Salesman who proceeded to introduce himself . His name was Abraham. He was very knowledgeable very friendly. And made us feel comfortable. He was very patient with us we love the sales and we purchase our tables ans chairs. thank you Abraham for your wonderful customer service
Mickey Sanchez
Mar 20, 2021
Google maps directed us here thinking it was an Ashley Outlet furniture store
Scott Schmaren
Mar 20, 2021
Nice selection of furniture and the prices were reasonable.
olga garcia
Mar 18, 2021
Its was great service, I bought a new dinning room. Ibrahim was a great sales agent, no pressure and answer everything honestly. I will return, if need anything else
AirWreck R
Mar 16, 2021
Terrible experience. Ricardo Silva “helped” us out. He made major and multiple mistakes with our order. This resulted in long delivery times, 2 of the same couch(instead of the 3 pcs set) and personally picking up part of our order because he incorrectly marked items for pick up(when everything was marked for delivery). Ricardo was absolutely unhelpful as he never answered his phone/emails/texts. Buying from this store isn’t worth the product when they give you fake deals, fake promises, and have terrible customer service. When I was able to finally get a hold of ricardo, he ended the conversation with, “I’ll see what I can do”, and it’s been over a week with no response. Other than Ricardo, the rest of the customer service was horrendous. I had to call to get the incorrect phone number fixed, but out of the 7 people I talked to and confirmed it was fixed, NONE of them ever fixed the issue, causing longer delays. I’m not sure if Ricardo is the manager, but he has done a poor job and I would never recommend him or this company ever again.
Jasmin Mesic
Mar 15, 2021
Our experience was great. Everything went through perfectly and easily. Ibrahim was a great help to us and he is very patient and isn't putting pressure on us at all. We found our living room set and coffee table and we will definitely come back if we need to get anything else.
Ahmed Abduljabbar
Mar 14, 2021
The seller and the company and all the stuff they were so nice and they make it easy they explain everything we were happy and we will come again to buy another stuff
Brianna Brackin
Mar 14, 2021
The absolute worst customer service I have ever had to deal with. We were told our couch would get delivered in 4-6 weeks. It has now been 10 weeks and not once has anyone from ashely called or emailed to notify us of the delay. I have tried to call to talk to the store manager at least 10 times and can never get through. I put in a formal request with customer service to get a call back from the manager and still did not receive a call. Every time I have called to check on our order and delivery status I am told a different date. Still no couch, we would not have purchased this couch if we know it was going to take so long to deliver. Currently sitting in lawn chairs. So disappointed with the lack of communication, very unprofessional.
Moriah Bradley
Mar 13, 2021
We scheduled an appointment with Ricardo. He was very helpful and knowledgeable. He clearly explained financing options and made the whole buying process easy and stress free.
Alexandra Hahn
Mar 11, 2021
Ricardo helped us pick out the perfect couch for our new apartment & he really accommodated everything we were looking for. Awesome!
Harvine Brown
Mar 09, 2021
Enjoyed browsering in the store a very cozy atmosphere and sales people very attentive and was very helpful with questions I asked and I ended buying something that I didn't see on display but in there computer
Frank Battista
Mar 09, 2021
We worked with Caitlyn and she was awesome! We previously had a bad experience with a different Ashley location and wrote them off, but went to the Niles location and Caitlyn really made the process much more enjoyable. Would definitely recommend working with her!
Maria Cam
Mar 09, 2021
I was very happy with service and happy with delivery date, IT had been promised March the 24, except for one set. All My furniture is arriving May the 5. And I have to be without it for 2 months.Im moving on the 12. I have been calling all day, the store won't call me nor pick up. Very bad service. Please dont shop there.
Kim Valle
Mar 07, 2021
If you plan on shopping at Ashley's in Niles ask for Ricardo! He is absolutely fantastic to work with! We will definitely be going back for our future furniture needs!Kim V
SweetTea_ Tv
Mar 06, 2021
The Customer Service Representative was very helpful. I Couldn't get a Call back from Anyone for Over 2weeks. Finally Someone Answered And He Made My day Much Better.
Clem Fandango
Mar 05, 2021
No pressure on the sale, got 10 percent off. Sales person advised me to go with the “1 door” delivery since my residence is a house. That saved me a 140 delivery charge.
Tim Weiss
Mar 04, 2021
Ramis the salesman is the only reason this review gets 5 stars. He’s very accommodating and honest on delivery and availability. Unfortunately there isn’t much furniture anywhere near in-stock or even soon to be.
Emerita Burgess
Mar 04, 2021
The person who assisted me was very professional but friendly. She was patient, not pushy, listened to my needs and she made every attempt to meet those needs. I left the store feeling like a valued customer. I would not hesitate to recommend the store.
Judy Barclay
Mar 02, 2021
Good, no pressure service.
Juan Espinoza
Feb 28, 2021
Ermoxas kosas
CB
Feb 22, 2021
I always have a great experience! Wonderful staff and never pushy. Never had any issues with delivery service. I would definitely go back!
Mary Shyne Diamante
Feb 17, 2021
We ordered furnitures August of 2020. The employees at Niles branch were amazing and accommodating. However, it’s been six months now but our sofa has not been delivered yet. Every time I call to follow up, I get different answers from the customer service representatives. ETA has been pushed back from October, to November then December and hey, it’s already February 2021!!! I understand deliveries are delayed because of Covid but be honest to your customers when they call for the status of their order.
Christina Barone
Feb 15, 2021
Updating my review due to the absolutely HORRIBLE communication and customer service. I am regretting trusting this company for my order. Since Tuesday, I have been waiting for a follow-up call from my sales person about my order. Since Wednesday, I have tried to call the store only for the phone to ring and my call to be disconnected. My sales person ensured me he would call me by Tuesday 2/9 the latest. It is now 2/15. Today, I finally called customer service, which was the last straw. The representative had ZERO will to help me get in touch with the store and didn't offer to help me figure out when my order will be delivered. I've worked in retail for many years and have never heard someone be so unhelpful. Fingers crossed I receive my couch and rug... or someone can help me cancel my order. I would not recommend ordering from here at this time- I regret it.At the time this was a 5-star review based on my shopping experience: *Havent received my items yet* This review is solely based on my instore experience in Niles. Danny was AMAZING- I would give him 100 stars. He was very very knowledgeable and helpful. He also made the process as quick and painless as possible. I am so excited for my new couch and hopefully to buy more from Danny in the future!
yaser shakeel
Feb 11, 2021
HORRIBLE!! I wish I never placed this order with Ashley furniture, I never had a experience like this with any other furniture company.First attempt at delivering, they were missing hardware, so I told them to take it back!Two weeks later they made a second attempt to deliver the order and the furniture was damaged!This was suppose to be my kids first bunk bed and they were so excited to get their bed and I had to break their heart with this bad news because of this Horrible company!Now I will be canceling this order because it’s been almost one month from the time I placed my order and this company still can’t get it together!Never returning to this company for any sort of business!Purchased at Ashley furniture in Niles, IL
Sneha Handa
Feb 09, 2021
Our first time purchasing from Ashley's.Danny was amazing. We had fun selecting our furniture thanks to him. We placed order in December with 1st delivery date as Jan 7th. No updates and after following up multiple times, we got to know new delivery date to be Feb9th. Thankfully, Feb 9th was the day!However, the delivery experience was THE most horrible. The delivery guys were unprofessional, passing snarky comments, avoiding assembling furniture and saying that once open and assembled, it is yours, whereas we were told at the store that if unsatisfied, we can refuse the delivery and send the items back if we wanted to, even post assembly (which is their policy).When we were on call with customer care to clarify this, one of the guys purposely switched on the drill machine so they could not hear the conversations.MAJOR attitude problems which made the entire experience even worse! Moreover, "white glove delivery service"??!! I have debris left behind and they just did not seem to be willing to have any more conversations and rushed out, passing comments on the way.We had to return the dining table, 4 chairs, coffee table as they were chipped in some places. Contacted the customer care team and i am awaiting a resolution.Really frustrated and disappointed to have bought so many items and paid so much money for an extremely poor delivery experience and customer service!Never again from Ashley's!
Harsh Dave
Feb 09, 2021
Very unpleasant experience took my parents to get their furniture and they were getting bounced around to different sales people because they said they just wanted to look around first before making a decision on buying the furniture. Not enough help from the sales person either we had to go find one when we had a question about a particular product. Avoid this location go to another Ashley store.
Lisa Perry
Feb 07, 2021
The delivery process and lack of communication is the worst after waitting three weeks for delivery we had a 4-7 delivery window when 730 came around we call to be told our delivery would be more like 9pm then at 830 we received a call that we would not be getting our delivery till the following week after we had already removed our furniture. No explanation can get ahold of any one to get my new delivery details as we sit on lawn chairs in the house I was supposed to get a call back with in 24 hours that never happened we also paid 125.00 to deliver a couch
Brad T
Feb 07, 2021
Last summer I bought, among other things, a coffee table from here. It took months longer to be delivered than I was promised, and when it finally arrived, it wasn’t put together correctly. So now, after two visits from repair persons, and dozens of calls that made broken promises to either call me back within forty-eight hours or to fix the issue, I’m still having to try to track down Ashely to get it taken care of, and I still have a broken coffee table.
Loai El
Feb 06, 2021
Fantastic
Caitlin M
Feb 05, 2021
Update - Ashley Home Store is a JOKE. We initially had a wonderful experience and were so excited for our purchase. Within two weeks of receiving the couches, we noticed holes all over. We hadn’t even sat on them more than a few times as we were out of town for those weeks. Trying to replace and ultimately return the items took hours of phone calls and 6 months of tracking people down. Never again.Old - We spoke to Chris on the phone prior to coming into the store. He was prepared with the few selections he had picked out for us based on our conversation. He was so helpful and knowledgeable, especially about mattresses and proper sleep! Although we weren’t in the market for a mattress, we will definitely be back to purchase our next mattress, as well as other furniture needs. Great experience so far.
Vel
Feb 02, 2021
Mr. Ricardo, at the Niles, IL location was awesome. Very knowledgeable, friendly & professional. He even remembered me when I came back to make a payment on my furniture. They have great quality merchandise & always have some kind of sale going on. I highly recommend Ashley.
Eric Pellerito
Jan 31, 2021
Do not buy from this business. I ordered a TV stand and it was delivered damaged. The replacement TV stand they sent was also delivered damaged. Today they were supposed to deliver the new TV stand for a 3rd time and it was left on the loading dock. They said they will have to reschedule and the best they could do to compensate me was give me a $50 gift card..... For Ashley......Update1/20/21Delivery was scheduled for the 4th time today. Driver called and said the TV stand fell in the truck and was damaged so they have to order a replacement. Now I have to schedule delivery for a 5th time.Update 1/30/21Delivery scheduled again today between 1:15 and 4:15 for the 5th time. I called at 6:00 to get an update. They said in the delivery notes one of the shelves was broke. Nobody called to notify me and I'll have to schedule delivery for a 6th time.
Elnara Malikova
Jan 30, 2021
Great customer service! And very helpful store manager!!! Thank you
ilona stein-halim
Jan 22, 2021
Waited three months for my electric recliner, had it 2weeks and it broke. I have to sleep in a chair for health reasons. After calls and talking with two managers I have to wait till end of Feb to get a new motor then they will fix it. I wanted a replacement or my money back but they refuse 😡 to do it. I'm so fed up and I don't know what to do 😭. Thanks for nothing Ashley furniture you won't get any business from me or anyone I know.
Adrian Gutierrez
Jan 19, 2021
Clean beautiful facility !
D V
Jan 18, 2021
An excellent shopping experience! The sales rep showed me several options and was very, very patient as I considered all of them since I was shopping for living room, dining room and bedroom furniture. However, I ran out of time finalizing my choices and the store was closing so Ricardo offered to resume the following day and even stayed late after his shift time (and again the store closing) to give me the most time possible in placing my order and take advantage of the 4yr no interest sale as well as Ashley making the 1st 3 payments !I never felt pressured and he was very courteous and professional the entire time. Thank you so much !!! ☺
Melody Marion Bickhem
Jan 18, 2021
Nice variety of chairs. I need an accent chair for bedroom, but didn't see one I liked. Pricey recliners and few deep discounts led me out the door. A salesman greeted me initially upon entry, but didn't check back with me and was nowhere around as I was leaving. No one looked up from their counters. I said a goodbye and thank you to a lady behind a counter but she barely spoke back.
Angelo Moulopoulos
Jan 13, 2021
The worst customer service ever, don't waste your time there
E P
Jan 12, 2021
First off our in store sales rep did a great job as well as the delivery drivers. The issue is that the costumer service line as well as the distribution center is horrible. We were told our order would take a while to arrive which we understood but the people manning the phones simply had no idea what they were doing. We would call and either have our calls dropped or were given numbers that didn't work. When we did finally reach someone, they said we were supposed to call them to schedule when we had no idea when our couch would even be ready. Shouldn't they be calling us? Also, different reps were telling us different things and for my wife who is expecting, this was a stressful situation as we ordered the couch to comfort her during the pregnancy but instead she had headaches from the horrible customer service.
Shaji Kurian
Jan 11, 2021
We got what we were looking for
Amuzzur Izzan
Jan 08, 2021
Prices are a bit high comparing with VCF .
netanel siman tov
Jan 03, 2021
I love my new Sofa I just bought from Ashley furniture I do like the design and color but it’s getting a lot of dust and it’s get Dirty very fastAnd one of the piece a little shaking and it’s not that strong when multiple people seats on it.I have to say that they have nice customer service and Jhon I think it was the Sales guy who helped us to choose the sofa.
Elizabeth Busch
Jan 02, 2021
If you choose to buy here during pandemic times. Don’t waste your time shopping in store. Just shop online. They just take your money for commission and then Give you a warning that it could take a month to receive furniture. Well that month gets pushed back every two weeks bc they aren’t staying on top of tracking your order. Our month turned into five months and would have kept going if I didn’t contact corporate and file a claim against golf mill. COrporate found out our furniture was all in just sitting in a warehouse in Romeoville and was able to get us a delivery date in a week. So again, just shop online. Save your gas, possibly C-19 contraction and just shop online. At least there might be more accountability. They don’t deserve commission if they can’t complete their job in it’s entirety. Heck, they don’t even know how to answer the phone. You could be waiting for up to an hour just to be told another false delivery date. Corporate should just shut them down.
Allison Haworth
Dec 30, 2020
If i could give Ashley HomeStore negative stars, I would. I ordered my couch in JULY, for them to tell me every week I called that the delivery of my couch has been pushed out. They are liars and even after receiving a text to schedule my delivery on January 4th, they told me it has been pushed out another month. At this point, I am expecting them to pay me for the couch I ordered as I ordered over HALF A YEAR AGO. I have told everyone I know to never even consider Ashley HomeStore as an option for any furniture. 100 % DO NOT ORDER from here. I have never been so disappointed in my life. I wouldn't even anticipate getting a response from them as their customer service is the biggest joke out there.
Chenet Alphonse
Dec 29, 2020
They are not reliable. Their dates always changing than they don't deliver right products.
romesa Palmer
Dec 29, 2020
Sara and Ricardo were very nice. And went up and beyond with my purchase.
Shiju Wilson
Dec 28, 2020
Its good ambience, and they have a good collection of furnitures and designs
seema chandak
Dec 28, 2020
Loved the place got the good deal for the sectional.
ashley haro
Dec 27, 2020
Staff was super nice and really helped out! Answered all the questions I needed and made the process really easy. I was in love with all the furniture in the store and I will for sure come back again!
Mayank Patel
Dec 26, 2020
Good service.
Meg Conaty
Dec 21, 2020
I am going to write again about my experience with this Ashley Furniture. After waiting several months for this couch, part of our sectional snapped in half when someone sat on it. I understand things happen- but we have been trying to get a hold of the store every day since October 16 about our options to fix the couch, and we cannot get a hold of anyone. We have asked to talk to the manager, and get hung up on everytime. We have called customer service, and they keep telling us to call the store. Is my only way of communication through reviews?? We just want to talk to someone about resources to fix our couch we paid a lot of money for and on top of that, spent a long time waiting on!DO NOT BUY FROM HERE!!!! Simply terrible service. Ordered a couch in July 2020 . First of all, they told us to do two separate deliveries of our sectional to “ensure we would get the sectional as quickly as possible.” We ended up with 2/3 of our sectional. After several hours on customer service and four trips to the store, they finally told us they aren’t making our couch anymore. On top of this, the sales person and manager we worked with were less than responsive. We ended up re selecting a sectional to solve the problem, and now it is back ordered until March 2021. It’s nice being in an apartment without a sectional you paid in which you paid in full for almost a year! Do not buy from them- I understand COVID and back orders, but their customer service is horrendous.
Rigoberto Amador
Dec 19, 2020
This the worst place to get a furniture the management always promised a delivery date and never come true I have to go to the store 6 times just in 4 months and always said the my stuff is not ready and always tell me next month is going to be ready I get tired of the same thing so a just cancel my order after 7 time sorry to said this but this store is one of the worst I ever being and good luck for does who’s going to buy something
Wendy Mendez
Dec 15, 2020
I placed an order months ago and the delivery estimated day keeps changing. When I call, they have no idea when my items will be available and delivered. If you try to cancel, there is 10% cancellation fee.
maya rajjoub
Dec 14, 2020
We have been waiting for the furniture for about two months. They said there is no workers to bring them.
Valerie Neymeyer-Tynkov
Dec 13, 2020
Freddy is so nice and very easy to work with.
Ryan Nelson
Dec 12, 2020
We had the best experience at Ashley Furniture store in Niles . Ricardo and Sara we’re so helpful and amazing ! They were so personable and took the time with us . Sara was so helpful with any questions we had and really helped us with deciding on what furniture we wanted . We were there for 2 hours but it was an enjoyable 2 hours as Sara chit chatted with us about things . Will go back and would recommend them to anyone !!
artmanjamin
Dec 08, 2020
WORST customer service. One young blonde lady employee ignored my request for help
TarayqHussaini Syed
Dec 08, 2020
Best place but the wait is long due to pandemic
Nick Johnson
Dec 08, 2020
Excellent customer service and salesman was very patient through the process.
Shannon Grealy
Dec 06, 2020
Very positive shopping experience at Ashley Furniture. Looking forward to getting our dining set.
Ahmed Dzananovic
Dec 05, 2020
I just recently went through the process of furniture shopping for my first home with my fiance and we were honestly clueless being this was our first time. Fortunately for us we came across an Employee named Sara and she was a TREMENDOUS help in getting everything that we needed and guiding us through thee entire process. I will be recommending her too all of my friends and family and would definitely suggest her for you if you plan on coming in to do some shopping for your home. Outstanding help and i will be returning to her for furniture shopping!
Dianne Matter
Dec 03, 2020
Very nice quality and selection of furniture. Sara was very knowledgeable and helpful. Great personality!! Highly recommend Ashley Home Store.
Muhammad Afzal
Dec 02, 2020
Very resourceful and helping with customers. Give accurate data and do not try to cheat you off your money. Recommend for all people of different financial situations.
James Butler
Dec 02, 2020
I’ve needed to buy two mattresses in the last year. I went to Ashley’s both times. The sales people were helpful and got me what I needed and had it delivered as soon as possible. In one case I was sleeping on box springs until they got it here in only 4 days. Great people and service.
Jose Montanez
Dec 02, 2020
Great care and attention from Ricardo. Thank you.
John Smith
Dec 01, 2020
Went to this furniture store as it was suggested by my friend, and was greeted by Mazhar. He helped me with everything I needed and made sure all my questions were answered. He didn't rush anything and treated me like a friend. Needless to say, my experience was amazing and will be looking forward to coming back soon!
Jibran Ahmed
Nov 30, 2020
Worst experience ever, ashley is a good brand. But try to avoid this location. Specially a sales person name Ibrahim, make false commitment and my credit is ruined.
Michael Salamone
Nov 25, 2020
****Updated Review:Summary: After 3 months of anticipation for my new couch. My estimated delivery date was pushed back 3 times without notice at all and they offered a $150 gift card for my troubles still without a solid date. Each Customer Care Rep I spoke with was great!! But the lack of customer focus could not do what it took to keep me as a customer. Communication is key as they say, and there is a huge lack of communication after my signature hit paper.Original Order Date 9/7/2020 - shipping date 10/27/2020 (4-6 weeks)Called on 10/25 to confirm delivery.. they updated delivery date to 11/18 without notice.Called on 11/10 to confirm delivery.. they updated delivery date to 12/03 without notice.Called on 11/25 to confirm delivery.. they updated delivery date to 1/1/2021 (probably)Order Cancelation Date: 11/25/2020My credit was pulled for financing (dinged my credit score), I took work off TWICE in anticipation of delivery, and have been sitting on the floor for 3 months.. (worth $150? not even close)Unfair to say 4-6 weeks.. and just push back delivery without notice.Original Review: Alex was extremely helpful 5-star service. Pricing was fair, and quality seemed great on floor models. We left with a new sectional! Can’t wait for it to arrive. Will 100% be back for future purchases.
Thalia Koutsougeras
Nov 25, 2020
I have purchased a couch on July 14 th ,I still don’t have it .It’s November 25.Be also aware they charge you 10% on amount you spent if you want to cancel your order.I’m sitting hours on a phone trying to get my money back in full.Their promise was 60 to 90 days tops.It was my first and last experience with Ashley’s furniture,will never even look their way !!!
Samuel A
Nov 25, 2020
Came with questions they came with answers bought a huge living room set best store in niles
Mike Lichter
Nov 24, 2020
POOR SERVICE AT BESTI have purchased many rooms of furniture from this particular store. Every time I was pushed into buying the “protection plan” to safeguard my expensive investment. Every single time my claim fit the criteria for coverage , yet each time it was declined. I purchased a couch and chair set for over $2000.00 which was damaged while moving this same furniture to the finished basem*nt of my home. I called -made a claim- was denied - just like every other claim ever attempted. The fine folks at Ashley offered to refund the cost of then protection plan ($200.00) if I wanted to spend another $2000 on furniture at the store , replacing at my own cost furniture that I was told was covered against damage....This is a scam from beginning to end.I have spent more that $12k in this store and regret every dime. Go ahead and try to call the store - press 4 to be connected to customer service and See what happens..NO VALUE - NO RESPECT- CUSTOMER SERVICE DOES NOT EXIST*********UPDATE TO REVIEW********As of November 1st - I have had a few emails coming Ashley customer service asking for more information to help with my claim..I have sent several emails back in response to all involved and have been ignored- Still no one answers at customer service phone number...They have no intention on honoring this useless protection package they recommend and praise as “complete” coverage..It is a lie
Robert Hagedorn
Nov 24, 2020
Friendly and helpful Salesforce!
M.P. Rey
Nov 23, 2020
Sales man Danny very helpful took his time to explained all our question and concerns. I would purchase more furniture un the future.
لكل فعل
Nov 22, 2020
The pay is easyBut some time the items has been scratchesI have called to involved .they said we can fix it. I said no I'm not going to fix itJust switch that tablet scratch. No paintJust I want new one. Thank you
Cherie Donahoe
Nov 21, 2020
I went to store because I was having a problem getting a delivery date and Matt took care of it and my furniture will be delivered on December 2, which was perfect.
Reyna Quintana
Nov 21, 2020
It was a good experience buying our dining table set. Now just waiting for delivery.
ubart shaul
Nov 21, 2020
This store it’s all about lies they care about selling only and if you face any problem with your delivery or any issue they deal with you like you are nobody the sellers man his name Ibrahim and his manager Rodriguez They didn’t solve my problem at all and they were acting like I have to deal with my problems by my own is the worst place ever to shop from
Olga Santiago
Nov 19, 2020
My Husband and I went in Ashley furniture in Niles Illinois on Monday. Its was 15 minutes before closing time. As soon I walked in they Greeted us and ask how can they help us. I told them I was looking for a specific dining Room set that I saw another furniture store that was made by Ashley and was cheaper. I showed the manager Diego and Danny and they were able to price match. I also told them that we needed it before Thanksgiving. We didn't think it was possible because of covid 19. But they made it happen. They were really nice great customer service very professional. They were not rushing us because it was closing time they allowed us to continue shopping. This is what great customer service is all about. Thank you so much Diego and Danny for your great customer service 👏.
Lama Haj Ibrahim
Nov 19, 2020
Sara K. Is an excellent saleswoman
Kevin Placzek
Nov 18, 2020
Ashley has the worst customer service. For the past two months the Niles, IL store did not answer the phone. I ordered furniture in August 2020. I was told it would arrive in October 2020. I called last week and was told October, 31, 2020. I called today to confirm and was told December 31, 2020. I had to go to the store to cancel my order. I would never order or buy anything from Ashley.Update: Ashley has my order no. They can look it up if they wanted to. They also have my phone no. They can call. I requested a refund on October 29, 2020. The clerk said it would appear on my credit card statement in 5 days. I called customer service after 5 days. After waiting 20 minutes on the phone, customer service said the refund is being processed. It would take 10 to 14 days. I still do not have a refund. Again this reinforces the poor customer service. If I do not get a refund by 11/20/2020, I will escalate this. I will inform my credit card company and file a complaint with the BBB.
Patty Sekirka
Nov 18, 2020
Very friendly and helpful service associate! Thanks Freddie Rodriguez! Lots of choices to browse and great prices...we’ll definitely be back.
Alyx Marian Loyola
Nov 15, 2020
Thank you Caitlyn and Amber for helping us with our multiple purchases this evening. We had a wonderful experience picking out all the furniture and mattress that we want to have in our future forever home. Hope to see them again on our next purchase!
Charles Bronson
Nov 08, 2020
Waited months for our furniture. Never got it. These guys are worse than used car salesmen.
Araceli Flores
Nov 05, 2020
I wish I had the choice to give a 0. Never again will I shop at Ashley! I had the worst experience and will not recommend Ashely to friends or family. I ordered furniture at the end of June, and ever since have only received different answers from associates. I was promised a gift card from the Niles location of $140, which I never received! I even have a voicemail from a lady saying that the gift card will be sent by mail. No gift card was ever sent and everyone is giving me different nonsense answers. I will be reaching out to corporate as well. After a four month wait, I received the majority of my order. There’s a chair that is on back order until January & I will definitely not wait another two months! I went to the Niles store to cancel the chair. I don’t want to deal with Ashley furniture ever again! Worst customer service! I was promised a gift card in the store that I never saw & never will see. The sales lady just wanted to make a sale and it was all based on lies. I’m extremely upset. Such a fraud!
mohamma anwer
Nov 04, 2020
Please run away from this place. They will get you sell the stuff without any delivery dates and months of waiting. When call customer service no one answers.
Danielle Malone-Taylor
Nov 04, 2020
No one ever calls me back about a promotion that was going on in August. I did not get my visa gift cards for two out of the three months of the promotion. Call customer service and all they can tell me is to go up to the store. Go up to the store and the managers are not available and I have to come back. This been going on for 3 months. Even tried to contact the store manager via email phone call and messages and no one has gotten back to me. I wouldn't have even brought my furniturefrom this company if I knew the customer service was going to be like this.
Anthony Taylor
Nov 03, 2020
Furniture came broken. Took months to deliver and more time to have a technician come out just to confirm that the power reclining sofa was in fact broken. OMG
John Barnett
Nov 02, 2020
5 across the board. Will be back.
Jessica
Nov 01, 2020
I wish there was an option to get this no stores. Placed a large order 2 months ago. Did not arrive on time, placef two phone calls to customer service both times said someone would call me back within 48 hours-- nobody called. Finally had to go back to the store in person to find out what was going on. Waited 30 minutes to be helped while two other people in front of me were screaming at the sales person for orders that were horrendously late, including a guy that had been waiting for a sofa for 6 months. By the time it was finally my turn the guy point blank told me that I should cancel my order, which I would have done anyway but it says a lot about the company. He informed me that the order was delayed " again" and I said that no one ever told me it was delayed in the first place. He said that it would be another 6 to 8 weeks but there was no guarantee that it would be there in 8 weeks either. When we place the order in the store, we specifically inquired about the availability and delivery date. We disregarded certain items and purposefully ordered items that were in stock. The lack of customer service is terrible, and the sales people completely misrepresent the availability of the merchandise and the delivery dates. Deceptive business practices at its worst. No one even called to inquire or apologize for the massive inconvenience after we canceled the order. Oh and to add insult to injury you have to wait a week to get your money back.
Harvey Heinrich
Oct 27, 2020
horrible customer service, been waiting on our couch for 2 months now, when we went to the store all the sales people disappear as soon as we asked for help. Whoever runs this place should be fired! The white guy who looks like a toddler talks down to customers, should fire that guy too...
Michael Anthony
Oct 26, 2020
There is something special when you enter an Ashely furniture store . Ive found out first hand when I was greeted and welcomed by employee Katie at the Niles il store. From the huge selections in the show room, competitive prices and special promotions ranging from 0 percent financing to 25 percent off . This Ashely store has offered a true shopping experience. Thanks Ashley furniture.
niranjani venkatesan
Oct 24, 2020
We had an excellent experience furnishing our new home with Ashley. They understood our requirements and gave us a plenty of options to choose from. They also gave us a great deal. We will go back to Ashley for our future needs. Great customer service.
Lorena Henriquez
Oct 22, 2020
Amber at the Niles, IL location was very pleasant and helpful. She quickly assisted my husband and I while browsing. She is very professional. Thank you for your great service!
Candace Walker
Oct 20, 2020
Its been over a month and the bed I bought still hasn't been delivered. I will never again buy anything from this store. They sell items that they don't have in stock which is a huge inconvenience to me. When I called the store to ask about my order, they simply told me there was no way they could check on it. Really???? This business should be shut down. I will be shopping with small business owners from now on.
Jose G Diaz
Oct 19, 2020
Ricardo took care of us even tho he had other appointments he let us browser around till we found the set we loved . Great service and prices .Fast delivery .
M G
Oct 19, 2020
I came to this Ashley furniture today to see if they had a few small things, and to inquire about a new desk for my office. as I was perusing the furniture a staff member walked up to me to ask if I needed help with anything. This led to her being extremely rude and dismissive of me. I asked about the small things first, she very rudely and tursely told me that I needed to go to IKEA or home Depot. It wasn't just that the suggestion, which is a good one, it was the fact that she said it with a sneer and almost began to walk away as I said it. When I inquired about a desk she glanced at the one I was standing near, and then said "you could probably find one. But you might want to try ikea." I came to the store specifically because I liked some of their desks and was willing to buy one. The single interaction and the extremely rude behavior by the staff member as completely turned me away from the store. I've had a pleasant experiences that other Ashley furnitures, and today that experience and reputation has been ruined. The entitled nature of the staff member, her dismissive and almost disdainful approach toward helping me as a customer, is completely soured any chances of me returning. It saddens me that I was either judged by the questions I asked, or maybe my appearance. I cannot say. What I can say for sure is that this person was extremely rude to me, and seemed to walk around with such an error of entitlement. Unfortunately I will not be shopping at this Ashley furniture, and potentially at any of them. isn't fortune that I did not get the name of the staff member, but it was never even offered, just like any help in finding anything I wanted to purchase.
mohak patel
Oct 16, 2020
Very bad service when it comes to Eitherparts being defective or you need a service call. Have had to reach out 10 times and still haven't got my service call in. Very frustrating and stressing dealing with both store and call center. Just seems nobody wants to help when it's there time. Very unhappy. Iam wanting to give no stars.
Kelly Gallagher
Oct 13, 2020
Ricardo at the Niles, IL. store was very nice and knowledgeable to work with. I bought a table and chairs that is stylist and functional for my kitchen. Thank you Ashley for your good design amd nice staff.
Nina Moffa
Oct 13, 2020
Excellent service! Very helpful, easy process. Nice products. Not thrilled with availability date, but we will chalk that one up to covid.
Mary McDonald
Oct 12, 2020
It was a good experience my salesman was very helpful and courteous.
Syed Raza
Oct 11, 2020
Good experience
Jeffrey Storer
Oct 05, 2020
Nice selection but I didn't want to wait 5 to 12 weeks for new furniture and the sales person was too pushy. When I tell you I'm just browsing, leave it at that and leave us alone, I'll find you. We ended up at The Dump.
Sandra Aguado
Oct 04, 2020
Furniture is well priced and good quality and salesperson was very helpful
Steve Weissmann
Oct 04, 2020
Furniture there is cheap, but for good reason. Poor quality merchandise.
Zuher Merza
Oct 01, 2020
Terrible customer service. They left me on hold for over 40 minutes and never responded back. I ordered something and it’s been way past overdue then its original arrival timing.
Brenda Walsh
Sep 27, 2020
No one came to help us and when we ask question on if it came together when delivered no one knew ask Alex he didn't know...No one helped
Puspasari Kartika
Sep 26, 2020
Friendly and helpful staff
Alimi Lilya
Sep 25, 2020
I hope I could give 0 stars. We bought our furniture mid June. They told us we will receive our furniture from 6 to 8 weeks. After that time they kept pushing our delivery day. Today I was supposed to receive our stuff when the delivery guy came he said one piece of the tv stand is missing so he canceled the delivery. It’s the worst place ever
Vincent Sassana
Sep 25, 2020
Wow. I never like to write a poor review, but I believe this is totally warranted. Additionally, taking in mind the circ*mstances of covid-19 we are all having to deal with, I still would completely steer clear of Ashley Furniture. We purchased a couch over 2 months ago at the Niles, IL location. First, we received a text notification that our couch would probably arrive on Sept. 3rd. Now that it is September 3rd, we have been trying to call Ashley Furniture all day and cannot get a human on the phone for the life of me. This is completely disheartening as it did not take long for them to take our payment. If businesses are struggling to operate, they should not operate until they can at least deliver their product/ maybe pick up the phone.Update: It is now 9/25/20 and we still have not resolved our issue with Ashley Furniture. We have been told we will receive a refund, but have not received any sort of confirmation, nor the money back. I can't wait to find a legit business that sells furniture, so I can make up for this horrible experience/ negative review with some positive feedback. We will have to contact the BBB.
Mike B fadel
Sep 22, 2020
Sales staff were friendly, I was planning to buy today , and im gonna ask for the ETA for the purchase ,and what is the discount if there is any delays
Seba Dankha
Sep 21, 2020
My wife and I had been shopping around for good quality furniture at a reasonable price for some time. We found it both at Ashley FurnitureWasn't easy deciding on what to buy because of the huge selections. Long story short our sales lady Sara was extremely helpful and knowledgeable answered all my questions and educated us on how healthy and important a good matteress is.We"ll be back !!
Julie
Sep 21, 2020
Look for Sara when buying a mattress! She has a great personality and really knows her stuff. Looking forward to receiving my new Tempur-Pedic! :)
Cory Long
Sep 17, 2020
Amber and Ricardo were very helpful and worked hard to get us a good deal on the furniture we wanted!
Vladi S
Sep 15, 2020
NEVER AGAIN! GUYS BE CAREFUL BEFORE BUYING ANYTHING FROM THEM!!! We made an order for bed and bedroom set in June, Ricardo (sales guy) told us we will have to wait 2-4 weeks until furniture arrive, we was okay but after 4 weeks we start getting messages each week "your order was rescheduled". We was trying to reach customer service over the phone - you need to wait 40-90 mins to get hold of anybody to get answer "we will call you back" and they never call you back. We been twice in the store, customer service can't say anything, all the told us "We see in our system you scheduled for October 10" (since June), talk to your sales guy, and later somehow we found that bed which we was waiting for 3 months was discontinued, and it will never arrive. We was receiving false text messages and finally they told us - the bed is discontinued and there is no way to find you the same one. Looks like they don't really care about their customers. If you want to buy something from Ashley - think twice, and read ALL reviews before even enter that store. Never and never again.
Claira Paul
Sep 15, 2020
This is horrible place, due to Covid-19 they weren’t even making an effort to make their shipping faster. We bought the furniture in JULY! now it is September and nothing has come! They keep switching dates like, we have no bed to sleep and no couch, HORRIBLE! TERRIBLE! THE WORST. Ricardo and Sara are only the good ones, rest are really ignorant
Dan Ewert
Sep 15, 2020
Its okay.
Rachid Amin Ziane B
Sep 11, 2020
Ashley Furniture delivery guys gave me a table for me to screw, only with one screw for each leg of the table. They don’t have no tools to work with so I have to do it later myself and I read it pay for delivery and table set up.
Thai Cao
Sep 08, 2020
The salesman was friendly and helpful.
Catherine Sabadosa
Sep 08, 2020
Thank you to Atieh at the Niles location for always trying to help us out and doing whatever he can to make it a good shopping experience. We always go back to him when we shop at this location. He is patient and kind.We did have some delivery issues with our last purchase but they made up for it this time.Looking forward to getting our dining table- you really get what you pay for and Ashley’s always has quality furniture.
Adiyatumur Mishka
Sep 07, 2020
When i go to the Ashley store is always make me feel comfortable and super easy to choose what i need
Nikola Radanovic
Sep 04, 2020
From this store specifically, the service which I received, after buying an $1,100 power reclining couch, and paying $129.00 for delivery, is abysmal. I spoke with a very nice call center woman, Gloria, who cleared up the fact that my delivery was pushed off for another month, after being promised a 6-8 week delivery time, thus making the total delivery time 12 WEEKS, all without any notice. I had to call and wait on hold for half of an hour to get this information which was news to me, no contact from the store which I purchased it from (the Niles one) or any other entity. No Email. No Text. NOTHING. I WAS DECEIVED BY THE SALESMAN WHO HELPED ME IN STORE, IBRAHIM ATIEH, when he told me that the longest I would wait for this couch was 8 weeks. This was a stretch, but one which I was willing to go through, that is, sitting on the floor of my new apartment for up to 8 weeks. This was worth it, I thought. But, now i'm being told that i must wait at least another month, and after calling this store 10 TIMES, not one person has picked up the phone. No other entity is able to help me with this problem and i'm being told to contact the store directly from the call center but, what a surprise, i call, and call, and call, and no one picks up. After about the 5th time calling, and being hung up on, no availability to leave a voicemail, i wondered... does it end the call after a certain amount of rings? After counting the rings of my next 5 calls to them, after exactly 15 rings of the phone, it automatically hangs up on you. Therefore, I bombarded this store with a total of 150 rings, and not 150 of those rings were either heard, nor acknowledged by any member of the 10 damn people they have stalking customers in that store at any given moment. Please be weary when taking your business here, I regret taking the word of THE SALESMAN WHO HELPED ME, IBRAHIM ATIEH and who lied to me to get my money.
Isaac Katz
Sep 04, 2020
Great selection, and a helpful (and not pushy) staff
RAMI ABED
Sep 04, 2020
I recommend Mr.Atia , friendly and easy to deal with
Khadijah Ali
Sep 02, 2020
Hi I buy furniture from Ashley in 2018 August but I am very disappointed. These people know very good how to deal people I buy 5 years warranty too . Try to call them from last three months but no answer send them email they reply they take care but after that no response.They don’t realize how people make money and trust them to buy furniture from Ashley . I feel very bad that I loose my money and trust them .
American Distributors LLC
Aug 31, 2020
Good furniture !
Vi Diep
Aug 30, 2020
Danny and the team were very helpful and fun, they werent too pushy about you buying their furniture. They took time and showed us around patiently. The store was clean and everyone was nice. Great place, we are still waiting for the furniture since we just placed the order today, hopefully it comes out wonderful. Highly recommended.
Nick B
Aug 29, 2020
You’re customer service is not existent. Spent hours and hours on the phone and all the time it hang up on us. We purchased a bedroom set from your store and the set was damaged. After sending few tickets nobody did nothing to fix the furniture. We were told that an technician will show up to evaluate the damage but nobody ever showed up for more than 2 months. When it comes to buying something from your store everyone is answering but when you guys deliver damage furniture nobody cares and keep pushing customer from a department to another. You guys should be ashamed of yourselves of false advertising and false customer satisfaction. We walk in person to the store few times for help involving our damaged furniture and everyone direct us to call customer service (which literally doesn’t exist). Everyone buying from Ashley furniture should be thinking twice about their hard working money spent in their stores because nobody really cares about customers furniture issues.
Umid Ortiqov
Aug 28, 2020
Danny was super helpful! Thank you so much!I recommend this store, staff were all nice.
AJ T
Aug 26, 2020
Just walk in find Sara and let the lady help you, then go home enjoy your furniture!!!
Safe H
Aug 21, 2020
Been doing business with Ashley’s for the last 10 years. Called regarding expensive sofas Making a cracking sound they are still under Manufactures warranty. Ashley’s won’t cover them. This is the last time I will do business with Ashley’s. Please be aware!! they tell you that you that you have one year on parts and labor, But they don’t stand by their word. Had the couches for less then a year and they won’t cover them. I also sent my receipt and pictures and everything they needed and they still won’t cover them Never referring friends and family to this dump again.
Prash B
Aug 16, 2020
An upscale furniture.But I never got my cherry color sofa
Newcastle Home
Aug 16, 2020
Quick and easy. Felt safe
karebear g
Aug 16, 2020
Danny was extremely helpful, funny and friendly. He is helped me twice with purchasing furniture at Ashley's for both of my apartments.
Samir Thakral
Aug 16, 2020
Great Customer Service. Got my bed and nightstand from this location.
Anne Schmidt
Aug 12, 2020
Riccardo was extremely helpful and efficient. I knew what I wanted when I went in, but the whole process was smooth. The store has a huge selection of furniture and beautifully displayed!
Falastine Alzeben
Aug 09, 2020
I like ashely furniture.I got all my furniture from Ashley it’s really excellent quality.
Quinn Robinson
Aug 08, 2020
GOOD COUCHES HERE xxx 😁😁😁
Stephanie Goggin
Aug 06, 2020
We went in to buy a bedroom set, couch and mattress. Alex specializes in mattresses but he was so knowledgeable in so many other areas. He was even able to navigate us to a specific couch model without hesitation. He helped us pick the perfect Tempur-pedic that fit in our budget. He was not one of those annoying sales people and I completely trusted him. He really knows his stuff. Thanks Alex!!!
Melissa Jankiewicz
Aug 04, 2020
Can someone please explain to me why no one there answers the phone? I placed an order with you all mid-June. You all can text me to keep pushing the delivery date back, but I’m not able to get a hold of anyone to ask what exactly is going on?UPDATE: added a second star for being able to get a hold of someone. Still don’t know when my stuff will be here and can’t be provided with a reliable timeline. Will be happy to update when I get some answers.
Wilfred Diamante
Aug 04, 2020
Excellent customer service!We were well attended by Danny and Sara.You guys were awesome🙌👏👍Thank you!
Erin Casserly
Aug 03, 2020
We had a very positive experience buying our sectional from Ashley. The price was great, the customer service was wonderful, and the couch very comfortable. We look forward to having it arrive soon!
Cecilia Manti
Aug 02, 2020
Great service, all of mu questions were answered. Ricardo Silva was the sales representative and he was very knowlegeble, kind and friendly.
Cody Shepard
Aug 01, 2020
Atieh helped us out tremendously today. We were in and out within 20 minutes after having researched and visited before to see a specific item (pre-COVID) We had an excellent experience and left happy with a couch. Thanks Ashley’s and Atieh.
Monika Pa
Aug 01, 2020
Great service, quick check out.The promotion ended Sunday and I found out while trying to pay orders now take 6 to 8 weeks as containers are backed up.I decided not to get it but Athie still held the sale price for me. I ended up the following week placing the order anyway.
Marilyn Buhrke
Jul 28, 2020
Good quality, good price. Seemed financing.
Windy City
Jul 27, 2020
Ricardo was friendly and Knowledgable in assisting in our purchase we left very Happy.
Keith G
Jul 26, 2020
Nice place to shop. Fabian ( who helped us )
Sanela Kolovic
Jul 23, 2020
Great experience. Ricardo was a great salesperson. He answered all of out questions and worked hard to get us a good deal.
Gloria Sanchez
Jul 21, 2020
Purchased furniture 2 months ago and they keep canceling my delivery and rescheduling because a part is out of stock every time. I called the store multiple times and no answer. I’m at the point I’m done waiting and going to refund my whole purchase and take my business somewhere else!
Mark Morgan
Jul 19, 2020
The furniture selection was great and Fabian was fantastic to work with!
ritu mishra
Jul 19, 2020
Ashley’s has a range of options with good quality furniture in different monetary bandwidth. The sales consultant (Sara) was really patient and helped us with the required details to pick the right fit for our asks. We liked our experience and would suggest the store for furniture shopping.
Ritchie Ng
Jul 18, 2020
Mariana from ashley furniture at golf rd, niles, il made our search for sofa a very good experience, informative and very helpful. Attentive to concern and really customer oriented staff. Thanks again
Bijoy Abraham
Jul 18, 2020
I ordered a bed 3 months ago, it was scheduled to deliver in march 4. I had a emergency was not available on that day, I asked them deliver over the weekend.They agreed and after a couple of day they said delivery date is moved to May because they gave my order to someone else.This is really pathetic, unprofessional people. They are going in circles not clear on what they are selling. I will never ever recommend to anyone.Buy from them at your own risk.
Chelsea May
Jul 13, 2020
I would like to update my review. I am NEVER getting any more furniture from Ashley Homestore and am attempting to return/cancel what I have ordered. I ordered a couch, loveseat, queen mattress and bedroom set (frame, dresser, 2 nightstands). I have only recieved the mattress and couch to date. My couch arrived damaged I opted to do the in-home technician fixing it-HUGE MISTAKE. It has been 1 month and they have still not come to fix it. I have now called 3 times to attempt to get my couch fixed. My delivery dates for everything else continually are pushed back and I am on hold a minimum of 40 minutes when calling customer service. I've attempted to call the store 4 times and finally got through on the 4th try. I was told in store I could return items delivered if I was not satisfied with them - however this is not true. I can cancel what I have left to be delivered, but I will still have to pay 10% of the total - even though it is still not in the warehouse and my delivery dates are constantly being pushed back.While I still believe the person assisting me with finding furniture was great, the company itself is shady and does not really care about it's customers.Previously I posted:These guys made finding my furniture fun! Answered all my questions, let me test out multiple pieces to compare, and always had a positive attitude! I can't wait for my furniture to arrive!!
Joshua Dreller
Jul 13, 2020
I bought a sofa here 5 days ago. I had a question about it. I have been trying to reach the store for days and no one picks up the phone. I have tried every option on the phone tree and no one picks up. I have tried calling the corporate line and no one picks up. I tried calling the website phone number and no one picks up. I tried calling a different store hoping that they could ask the Niles store to call me and no one picks up. I don't understand... I just emailed the CEO with every combination of first/last.ashleyfurniture.com I can think of hoping to get a response.***UPDATE***Spoke to someone last week from corporate. My email to the CEO worked! She was very nice, told me the phones were on the fritz, and said someone would call me. No one has. I tried calling the store again today and no answer. I've tried multiple options on the phone tree. Nothing. Those were my 15th and 16th calls about this order and now going on more than a week where I'm unable to reach anyone. Would someone from Ashley Homestore in Niles IL PLEASE CALL ME??? I don't understand this at all. Very puzzling.
Annette Mazurek
Jul 06, 2020
If you’re in the market for furniture please look at a different Ashley location and avoid this location at all costs. I have never felt with such unpleasant and unprofessional office staff as I have here. The “office manger” as she calls herself is by fair the most unprofessional, and rude individual who lacks the most basic customer service skills.
Maureen King
Jun 27, 2020
Today we went to look for a sectional, not really knowing what we wanted. We met our salesperson Chris who is a sleep expert but was a phenomenal help in the furniture department. Not one bit pushy, extremely knowledgeable and what ever he was unsure of he was willing to go above and beyond to find out. We ended up with a couch and loveseat. The process was easy, friendly and very cheerful. I would recommend Chris in a heartbeat. In fact I will seek him out again for any purchases from here on in. Would recommend the Niles Illinois any day!
SAMIRA RAMIC
Jun 27, 2020
Atieh Ibrahim deserves more than 5* .If you go to Ashley store ,look for him ,you will not be disappointed.
Jeffin Koshy
Jun 24, 2020
Great experience today, all thanks to Fabian!
Jillian Sliwa
Jun 19, 2020
The salesman, Carmen, we had was very informative and had patience with us as we circled the store for what we wanted. We were very happy with the recliner we found and look forward to our next experience at the store!
Allan Wacha
Jun 19, 2020
Saw a bedroom furniture set online and went to check it out. Wasn't quite what I wanted but found one that was perfect. The second bedroom set was slightly higher but the salesperson worked his magic and came up with a price that was close to the original bedroom pieces I saw online. The furniture is really beautiful, reasonably priced well made and worth what I paid for. Very easy and seamless transaction and he explained the delivery process so there were no questions. I can't wait to get the furniture in my bedroom and enjoy for many years to come and would definitely buy from Ashley if I need furniture in the future.
Trex Gaming
Jun 18, 2020
Mariana was an amazing rep, she was so nice and helpful, would recommend everyone go here
Robert Beckman
Jun 17, 2020
Great experience, and was greater by a very friendly sales associate. Very knowledgeable and willing to work with me in every way possible. I would highly recommend doing business with Ashley Furniture.
Kimberly D Diaz
Jun 09, 2020
I ordered a full size mattress of the Ashley brand for my son and paid more for a softer taller bed. It was delivered in a box, we followed instructions and gave it the time necessary to expand. The bed was not as tall as the one we picked out in the store and is very hard. I’ve tried calling several times and they keep putting me on hold or tell me to talk to the store and the store tells me call customer service. My son complains that his bed isn’t comfortable and now I’m looking at buying another bed somewhere else. Not going back, this wasn’t my first purchase from here but my last.
Jumanna Hanna
Jun 05, 2020
I git lovely times and they tried me so so so good and they makes me happy
Muhammad Khan
Jun 01, 2020
Nice & great customer service.
Jenn Rudy
May 09, 2020
I've bought a lot of furiture over the years. Ashley furniture has not done right by me thats for sure. Their warranty is such a headache & guardsman tries to get out of handling the repairs or refunds. 6 times to fix a couch. I sent a letter to the C.E.O., no response. Some of their furniture is ok. Some isn't worth the money. I wont go back. Things should last more than a year or2 years.
Glynis
Apr 15, 2020
I purchased a Ashley brand Mattress at the Niles Store, I am so dissatisfied with it I complained , only to get the run around. Finally I had 2 visits from there Saw, company, that comes out to measure the depth of the mattress. That was insulting, as tho, I would lie about my back aches, etc.Now with the virus going on, I can't visit a store, get credit for the mattress, or anyone to answer the phone. Now I've since ordered a TVstand, that is worthless, due to the main baseboard being, cracked, I'm now stuck with 2 items, a bill I must pay, for merchandise that is defective. I would like some response, from someone.
Ruslan Cucerenco
Mar 10, 2020
Nice place ,good price! Staff is friendly and no pushing !
E. Edwards
Mar 09, 2020
Good experience with the sales person. He was very knowledgeable.
John Forbes
Mar 08, 2020
We had been to several furniture stores in one day and at one we were there for 45 minutes and not a single person walked up to us. Our sales rep at Ashley’s was upbeat, asked questions about what we wanted and even our present colors and suggested some great options. We made a purchase and we are very pleased with our purchase. Go to Ashley’s and get treated right.
Elena Kick
Mar 07, 2020
Great store, had couple hours of shopping, amazing staff, Fabian was great and had tons of patience. Furnished living room, bedroom and dining room all at one time! Don’t forget quick delivery too, only 3 days! 5⭐️
Raymond Arroyo
Mar 07, 2020
I’ve purchased many items from this location on my Ashely card for my family at different addresses. Now they have a ridiculous rule regarding purchases utilizing their in-store credit card.I went into this site today and wanted to purchase a leather sofa as a gift to my grandmother. The total cost was $2k and some change. When I approached the front counter with the sales woman (new rule) the unfriendly staff at the counter proceeded to ask me for information which was already provided to them twice. When I confirmed the address was my own not my grandmother, they informed me this purchase could not go through on the Ashely card.When I asked why? They stated I would need a utility bill with my name listed as the account owner?!?!? First, who carries their utility bill with them? Apparently, you can only purchase items and have them delivered to your home address. So, if I want to buy a gift for someone then I would have to utilize another credit or debit card. You will not be allowed to use the card to purchase the item.I’ve working in retail for 16 plus years and I’ve heard of some crazy rules but this takes them all. I wouldn’t recommend anyone apply for their card because this NEW rule was created and the sale staff seems not to be trained on sharing this information.I could have purchased the sofa with my other credit card but my only reason coming to this establishment was to utilize their financing options.Thank You Ashely Furniture for the past experiences which were great but now you have pretty much made it easier for people to showroom shop your floor then purchase elsewhere.
seung ha
Mar 04, 2020
Well organized furniture store and kind response.
Deanna Schaffino
Feb 26, 2020
big purchases are always stressful especially when you’re moving from a different city. Rahima and Teresa were amazing. They made me feel less stressed about my purchase and handled all the financing in order for me to get the best possibly deal. Highly recommend you work with these two lovely ladies. Thank you! Can’t wait to sleep on my new TempurPedic mattress!!!Update:SATURDAY: Furniture was to be delivered Saturday. Five minutes before delivery window closed - was told there was no mattress on truck. The driver was an hour later than the last time in the delivery window - however he told me there was no base for my mattress.Spoke to manager- was assured that I would get base SundaySUNDAY: Phone call at 8:30 in the morning to advise me there would be no delivery on Sunday.MONDAY: Still no delivery. Got a text regarding delivery on Weds now.TUESDAY - part of my order was indeed scheduled for this day. Was notified that driver would be late. Then notified at 8 pm that there would be no delivery.Frustrated. Angry. No sleep. Left work early on Tuesday to take delivery - only for it to be cancelled. Now being asked to leave work in the middle of the day on Wednesday. And yet... still can’t get any answers that make sense.Do yourself a favor. Buy somewhere else. Anywhere else.
Saleem Qureshi
Feb 25, 2020
Nice staff
Nancy Wohlford
Feb 23, 2020
We had a very good experience at Ashley HomeStore. The quality and help that the salesperson gave us was great. She answered all our questions. Never rushed us or made us feel uncomfortable. And believe me we were there a long time. We also had our daughter and granddaughter with us. It was a great family experience. And now we have a new couch Thanks Ashley. Nancy Wohlford
Rad Gajda
Feb 17, 2020
I’ve been a customer here several times now and have had great experiences making my purchases. The couch I got is fantastic and they had a much better price than the competition for a very similar couch. Definitely recommend!
Sara Malik
Feb 16, 2020
They made a huge mess left garbage everywhere and left a huge mess in my hall and I am being fined $200 thanks to their "white glove service" that was an absolute joke.
Dave Tesnow
Feb 16, 2020
We came into Ashley Furniture looking to furnish two bedrooms. Our salesperson Julie was very patient (along with a great sense of humor) and showed us many options. The store manager Teresa was very professional and polite. The deals were outstanding and was money well spent.
S & A
Feb 14, 2020
They lie and try to open as many accounts under your name as possible when you apply for a credit card. They opened 2 credit card accounts and ran my credit twice when I only needed one and told them that. I also called them to clear up the issue and they didn't even know how to handle and they never did anything about it! Never doing business with them again.
G5 Family
Feb 08, 2020
Great experience. Chris was very knowledgeable and funny. Made our dreadful shopping very pleasant.
Jonn-Paul Oliveto
Feb 03, 2020
Outstanding customer service at the Niles location! Fabian, the store manager, was there to assist me in choosing bedroom furniture. He answered all of my questions and was extremely professional and kind. The store was clean and very welcoming.
valy deeiel
Feb 02, 2020
very friendly staff and accommodated to our needs
Dion Kovalenko
Feb 01, 2020
Great experience with Danny and Teresa . They went well above and beyond to make sure that my wife and I were extremely satisfied! This is our second purchase from Ashley and definitely a better group of people working here than the last time !!! We will for sure be mentioning this to family and friends to inquire about new furniture! Thanks again, Kovalenko’s
Sara Curren
Jan 30, 2020
Chris was very thoughtful, knowledgeable and patient. I love the selection too.
J R
Jan 30, 2020
Ashley furniture has cheaply made furniture , that’s overpriced … don’t waste your time with them
Colin Moore
Jan 26, 2020
Was helped out by an associate who showed me a number of recliners and gave me a nice discount. Glad I went with Ashley HomeStore
jerome maxwell
Jan 20, 2020
Chris and Teressa should get employee of the year. They were very professional.
Abid Patel
Jan 19, 2020
Sara was extremely helpful and not pushy at all.
Ahsan rehman
Jan 17, 2020
Ashley was our final choice after seeing a couple of showrooms around Chicago city. Mr. Atieh Ibrahim was a very warm and welcoming sales representative. He listened to our design goals, needs, and budget very carefully and showed us options exactly matching what we needed. We wanted to look around still to be sure, so he gave us time and waited patiently while we took our time around the showroom floor. Ibrahim has extensive knowledge of wood qualities and furniture styles. He was honest about his choices/favorites but explained why and understood our style preferences too. We were so happy with their services, and after talking to the lively manager Teresa, we ended up buying a few pieces of decor for our home and a few gifts for friends too. A very satisfying experience overall! Defo recommended!
Merima Selmic
Jan 16, 2020
I ordered Furniture from this store about two weeks ago and it came today and the delivery people just got out of the truck and they said it cannot fit! They didn’t even try to take the furniture out of the truck and the furniture i have now is even bigger than the furniture they said was too big and the furniture I have now is from the room place and the delivery people from the room place managed to get it all in! I am so disappointed with the delivery people from this store.
Gerard Kiczula
Jan 14, 2020
Had tuna on very good wheat bread. Service was great and very friendly people.
Tony Thomas
Jan 14, 2020
Love it.Great prices and excellent customer service but lacks new an original designs for furnitures.
Slavica Petrovic
Jan 11, 2020
Great Experience
Simon Tran
Jan 10, 2020
Rahima and Chris were absolutely very helpful. They were both very knowledgeable in the products that Ashley Homestore has to offer. I was very impressed with how composed they were when helping us out. I would definitely recommend other people to visit this location because of the excellent customer service provided by Rahima and Chris.
Khairunnissa Rahim
Jan 10, 2020
We went twice there and Dan took care of us with lots of patience. We got our bedroom set changed and he was very helpful.
Matthew Matti
Jan 09, 2020
So rude team on Niles locations, scammers. They charged my wife $1132.68 higher price. I want to check it out on their website, it was cheaper about $500 dollars. The sales person named “Sara Kashkooli” said to my wife that she has 2 days to return. now after 15 hrs of ordering the Items, my wife was sad because they charged her way too much so she decided to return them. We came to return, they said “ we do not return unless you pay 10% of a full price. So the agent was providing False information to make the deal not caring about customers, trying to make price so high to get her Commission. I highly recommend to not even visit the Niles location, they are rude, scammers, not honest people.
kenneth tadych
Jan 07, 2020
I had a great time at Ashley, I bought 2 chairs, courteous friendly service made my purchase possible. I will recommend Ashley to my friends and family as to a great place to buy furniture.
Ben Wilson
Jan 03, 2020
Shameful and very disappointing. Avoid Ashley HomeStore. They scheduled two delivery dates and missed them to deliver items that are not in stock. They had not communicated with us with updates or details. The approach makes you think there is a general attitude of indifference for the customer.I highly recommend that you check other retailers before coming to Ashley.( Edit: I have contacted Ashley at their main cust service line as well as the store in Dec as well as Jan 1, Jan2 and today Jan 3. I cannot get anyone to return my call and confirm if they have the item I paid for in stock with a reliable delivery date. )In December my daughter and I went through a detailed process to find a new bedroom set. She was very excited! We landed at Ashley. Over two days with the help of the store manager, Teresa, and one of the sales team, Nori, we picked out a bed and matching dresser. They confirmed the order for a 12/23 delivery date. On 12/23, we were informed that the dresser was on back order and would be delivered on 1/3. We were not told that it was on back order when we purchased it. We called today to double check the item # and learned that it is still not available. So, the second delivery date will be missed. It's a shame that there are still companies doing business thinking that customers will put up with these shenanigans. We would really like the complete set but have no faith that Ashley can deliver once they accepted payment.(Edit: thank you KL for replying here. I emailed you at 530 pm ct.)Posted 1/2. Edited on 1/3
Allergy_monarch
Jan 02, 2020
The staff were very helpful in finding my items at an affordable Cost.
Muneer Mubashir
Dec 29, 2019
Highly recommend this place. Just walk around the store with this amazing sales person Danny, explain him what you are looking for.. house area, color, design, budget, etc., He will take care of the remainder. Danny’s humor is complimentary:)
Libin Babu
Dec 27, 2019
Excellent options and most importantly you will find great sales people. In particular, I want to say Mr. Danny is awesome. Knowledgeable and helpful. Was willing to help with price match and so forth. Highly recommended that you take him as your sales person. Also, Mr. Shibu in the office was very prompt and friendly. Thank you, Team Ashley.Only wish.. We could get some extras for the amount that was spent. :)
2LICK
Dec 15, 2019
Danny Thank you very much for your help very good excellexce customer service, definitely a come back soon you took the time to provide and answer every question we had very happy with your service you provided my family. Thank You & Happy holidays and god bless you!!NOTE:HOPE YOU HIT THE LOTTERY SOON💪
Milena Stachurska
Dec 11, 2019
This is by far the worst store we went to, this women told us we could buy a table and gave us the price we told her we would come back, we went and rented a bigger car to bring the table but when we came back she told us the table was ruined and we couldn’t buy it. We went to the manager and all he did was act clueless. We lost our money and got lied to, the women was also was scratching the chairs it was very weird I do not recommend shopping here.
ballinballavic17
Dec 10, 2019
Danny did an outstanding job with assisting us upon our arrival at the store. He was very helpful and full of humor throughout our encounter and made our experience of purchasing a new bed very simple.
YOUMAYA THAPA PANDEY
Dec 10, 2019
Sara at niles store was very knowledgeable and helpful. We bought our whole house furniture from her. She spend quality time with us to show us all furniture. I highly recommended her.
M P
Dec 09, 2019
I went in to buy a coffee table and Ricardo helped me out. He knew exactly what I wanted and which table would look best with my furniture. He was very kind and knowledgable. I will be purchasing all my furniture from Ricardo!
Steve
Dec 07, 2019
One of the worst companies to do business with. From the delivery of our broken couch to problems 6 months later. Customer service has been terrible. This company does not care about the customer when issues arise. I highly recommend not to purchase anything from them.Edit: 3 days later and This representative that commented from Ashley is no where to be heard from. Sent 2 emails with no reply. Garbage company garbage customer service.
Julia Paphitis
Dec 06, 2019
If I could give negative stars I would. They delivered wrong item and no one ez Td to fix the mistake.
a r
Dec 02, 2019
Trust me you don't .......
Sehrish Baig
Dec 02, 2019
Update: I was given a call and they replaced the couches for me right away. I am very satisfied that they fixed the issue for me. The lady I spoke to on the phone was great and so were the new delivery guys.It’s really unfortunate that I had a terrible experience this time around. I have bought furniture from Ashley’s before and never a problem. Well this time around was just horrible. Starting from the sales associate who did not know how to use their new “laptops” so we sat there for over an hour with her just trying to figure out how to pull me up in their system. Then we get our sofa set and the delivery guys were in such a rush they were out the door while we were trying to check the furniture to make sure everything is ok. Well after they left we saw a few issues. We called Ashley’s right away and they said because we signed the paper we were stuck with this furniture and they will send a tech out to check it out. Well it took over a month for the tech to come out only to find out that he has only 20 min to inspect and then he has to come back again with more time (what does that even mean?!). I did get a hold of the manager Teresa in Niles and that was no help. They made us order the parts for what issues we had with the sofa, Teresa told me that the tech is part of Ashley's and that once the part came in they would come and fix it. Well according to the tech that was not true, they are third party just like the delivery people and need to request more time even if we have all the parts with us. Ashley definitely needs to get better with their customer service. There is no reason one should wait over a month to get their “brand new” sofa fixed. Also they need to get better at knowing their things. Every time we called someone (which was a lot of times) we got different answers. Still waiting to get my sofa fixed FYI.
Chris Heatley
Dec 02, 2019
I have been dealing with an issue with my sofa for almost a year, and finally a store manager nameTeresa at the Niles store had resolved the problem. She was so pleasant, caring and helpful. Finally I received the best Customer Service from this manager. I have had so many problems with this, been through numerous sales people , managers, corporate and the list goes on. Always passed back and forth. Finally Teresa came into the picture and the issue was resolved. What a great experience with Terasa!!! She would be the reason I would continue shopping at Ashley. Teresa definitely is an asset to Ashley and sets the highest standards. Others need to follow in her footsteps. It would be a learning experience!! Thank you for Teresa.
Daniel Siddiqui
Dec 01, 2019
We came to Ashley for the nightstands, the guy Danny sales associate he is very helpful and corporative to us for buying the n’stands. For other Ashley customers I ll recommend you to ask for that guy he ll help a lot for buying your stuff.
Tindaro Pedichiatti
Dec 01, 2019
My wife and i were looking for a king bed plus some other furniture. Danny was very helpful, nice and funny. He explained us everything in details and with great patience. Very good experience
Felicia G
Nov 30, 2019
I was very disappointed with the service received in your store from the management perspective. I was there with my wife trying to purchase an entire bedroom. Everything started ok. We met Atieh Ibrahim one of the sales representatives. He was nice and attentive. We just owned a house, so we really want to take our time to make a decision more when you are about to spend more than $2000 and you can not return the items. Like I said Atieh was very nice. He kept checking on us with all the time and answering our questions. We wanted to buy a headboard a dresser a chest and 2 night stands at the beginning. We did not wanted to open another credit card, but apparently this is the only way to get "free delivery". First, you need to apply for a credit card, second you have to spend more than $2000, but they call it free. Atieh tried to work with us and he went to talk with his Manager. Her name is Teresa. He came back saying that she did not want to work with us and that the only way to get "free delivery" was applying for the credit card. We got very disappointed because we were about to purchase more than $2000 and Atieh told us that he was about to talk with his manager. Well we thought that the whole point of talking to a manager is for the manager to help us out, but this was absolutely not the case. After, the refused we preferred not to buy anything there and we left. We went to a few other stores, but my wife really felt in love with the items that Ashley had. In this point, we decided to apply for the cc in order to get "free delivery". We came back to the store and spoke with Atieh to get the items. In this point my wife saw 4 painting in the wall that she loves and she wanted to buy. We told Atieh about the painting and after he checked in his computer he said that they were the only ones that they have. He said if I had more in the wear-house you would be able to return them, but if you want the ones in the store you will not be able to return them. I said ok well since I am going to purchase the floor model painting what is the price for them. He said let me talk to my manager and see what I can do for you. My wife again got excited because she really loved the paintings. However, Atieh came with an answer from his manager (Teresa) this painting has been in the store for a week, so there are "new" so the price is the price that they have. I have been working in customer service my entire professional career and it is very disappointed to see something like this. In the first interaction and just for the way it was handle from the management perspective. Ashley almost lost $2000 and a customer. It was such a lucky day for them that my wife felt in love with the items. The second interaction after a client is going to spend 100% over $2000 it is just ridiculous. I don't know who decide the management team, but the should take in consideration if a sales representative is trying to work something out with a customer. I know $2000 for a furniture store might not be a big number. However, networking in this days is the most important thing and obviously I will not recommend this location to anybody. I work in the hotel industry and I have several guests and connections that ask for references some times. Well this will not be a location to recommend
Judy Kanarowski
Nov 29, 2019
HORRIBLE!!! Valdete Tushe is the absolute worst in customer service! Don’t give this store any of your business!! Take the extra drive to Schaumburg and deal with great people.
Noorullah Hashoory
Nov 27, 2019
Danny Dajani was a great customer server, he’s so nice, funny and friendly. I had a great experience with my family.
ascale alayle
Nov 25, 2019
Went to Ashley with my family... dani greeted us with a big smile! He was helpful honest and exactly what you want a salesman to be! Thank you dani for the great deals! Will definitely recommend...
Joe Nassif
Nov 25, 2019
Thank you dani for helping me and my family get the best deals !! Highly recommended. If you’re in the market for furniture i highly recommend Ashley and if you happened to be in this branch, go straight to Dani! He’s the best!
Michal Bajer
Nov 25, 2019
Thanks for Danny and Atieh for great services great customer service will be coming back or refer friends to this store they have great furniture and they finance.
Ricky Gebrael
Nov 24, 2019
Danny dakani and atieh Ibrahim, were really great. Have the best customer service, they make us feel like we are at home they took care of us best service
Niral Patel
Nov 24, 2019
The Sales representative, Danny Dajani, provided us a wonderful service for the sofa, dining table, and dining table.
Anida Kreho
Nov 24, 2019
Store Manager Teressa and Sales Associate Chris we’re very helpful and informing. Highly recommended. We had a very good experience and purchased a lot of beautiful furniture :)
George Villegas
Nov 23, 2019
Great experience!! Danny was very helpful ,very nice took care of everything.
Mekedm Asfaw
Nov 23, 2019
Thanks Danny got what we what. He knows what he is talking about. Thanks showing us around and giving us suggestion.
Abdullah Shakoor
Nov 18, 2019
Danny is a great sales person. He has a great personality, knowledge about the furniture, and a friendly attitude. Definitely recommend him.
Sara Spyt
Nov 18, 2019
Julie was great! Definitely go see her when im search of new furniture
Janice Hopper
Nov 15, 2019
Danny was the best fun time spending my money. Happy Danny and Atieh also gets 5 Star. Theresa offered cup of coffee also gets 5 Stars. Thank you so much for making experience at Ashley Store so nice on Niles I will be back😀😀😀😀😀
Simona Bucureci
Nov 13, 2019
The store in Niles is great! All employees very nice and helpful!
William Gonzalez
Nov 13, 2019
The staff is very helpful and friendly.My salesman Danny was very helpful throughout the whole process.Overall a great experience and would recommend going back
Lavinia Andreica
Nov 12, 2019
Very friendly & knowledgeable. Worked with us on the price and we are very happy with our purchase. Ask for Danny Dajani. Very nice salesperson.
Irene Timber
Nov 11, 2019
Danny helped me and my husband (we're "Sheila and Ned' despite the name listed above) with our bedroom set. He was very polite, informative and answered all our questions.
Sopheap An
Nov 10, 2019
Danny's a great help us t0 choose best selection very pleasant and fun to be with aske for him great help thank you Danny
ZA
Nov 09, 2019
Danny Dajani is an amazing person. He is Very knowledgeable about the products and excellent sales person. He was with us all the time and guide us taking right decision. He helps us in every step. He is honest and friendly.Great customer service. Highly recommended.
Safia Fahad
Nov 09, 2019
As I was checking out the furniture in the Store, Danny came to me & my husband asking what we were looking for, we said "everything". He was really happy . Made us feel so welcome.We bought a new house, i wanted the best for my house, something that reflected me . Danny walked all around with us, helped us selecting the things we wanted. Showed us a variety of stuff on the floor and even the things that I had in my memory from my travelling experience. We spend time searching on the screen , Ashley had the exact sofa I wanted. The fabulous Italian design of the sofa is so beautiful, I can't stop looking at it. My super king size bedroom set is THE MOST BEAUTIFUL set in the whole store & Danny selected it for me. He was so sweet to say that I deserved such beautiful bed set. At home I feel like I'm in a hotel....the bedroom set gives "the so perfect & luxurious feel" in my huge high cathedral ceiling master bedroom.Ashley is the best store & he were glad we got Danny as our Sales person.
Gina Furundzic
Nov 09, 2019
Great experience got exactly what we were looking for at a good price. Dani was knowledgeable and entertaining!
Lisa Disparte
Nov 06, 2019
Danny Dajawni was courteous, friendly and easy to work with. He was knowledgeable about the products at his Ashley furniture store and went out of his way to assist my parents in finding new furniture for their new home. Thank you Danny!
Karina Vargas
Nov 04, 2019
Very helpful and knowledgeable staff and management! Prices and finance options were great and we are very happy to have found a sectional that's perfect for our family!
Michael Netchin
Nov 04, 2019
Very helpful
Kayla Dorrans
Nov 04, 2019
We had a horrible experience at this Ashley. We were furnishing a whole house, and the salesmen decided to write everything down by hand on paper instead of using the tablet he was carrying around which could have all been simply done. He couldn't figure out the sku numbers once we sat down to get everything into the system which took over an hour and had to get the manager down. They also put down the wrong phone numbers and addresses after we wrote this information down for them multiple times. I then tried calling the Ashley Furniture 1800 number after being placed on hold for 15 minutes, they told me to call the store we purchased from so I called the store, and the girl put me on hold for 10 minutes and said she couldn't change the CITY for the shipping, this was something that required going into the store for. I tried calling the store again to hit another option, and no one would answer. It makes me hesitant to shop with Ashley again, this maybe a case where we order strictly online because it seems like the Niles team is clueless!UPDATE: It's now been 6 weeks, and we still haven't received our 2 love seats and recliner. The day before delivery was supposed to take place, a lady called and said the love seats were back ordered but the recliner was ready. She said it could be delivered on Nov 1 (as promised) and I called back the store in Niles later to confirm, and the customer service rep kept saying it wasn't available.. she would call me back every two hours with no update and would repeat the same information and then tell me it was in stock then not in stock, and it could be delivered, then couldn't be delivered. I asked every time to speak to a manager but she would put me on hold, then say they were out at the moment, on a call, in a meeting, etc. I then emailed the person who commented on this review and they said they would call then never did. I felt helpless on trying to get any updated information or speak to someone with any knowledge of what was going on. Even when the delivery guys brought our other furniture before, they were scuffing our floors, and would eyeball if an item would fit or not. They were throwing a fit because they delivered a table and 4 chairs that wouldn't sit properly on the ground, and they told us they had other places to be and refused to fix the items... the whole process with Ashley was a nightmare, and I would highly recommend going to a different furniture store.
A P
Nov 03, 2019
Danny Dajani and his coworkers were very helpful and very pleasant. He provided the dimensions and others details we requested to help us make a decision. He answered all our questions patiently. He is funny and very sweet. I have not had an in store experience like that in a while. We will definitely recommend him and this store to others.
Colleen Maginn
Nov 03, 2019
Danni Dajani was amazing!! I came in very hungry and slightly impatient and he was amazing! Worked with myself and the family to get all the furniture I needed for my house as well as worked out any problems that came up. Even offered me food to get rid of my “hangryness”! I even came back the next day to add more furniture. This location and their entire staff are very helpful and went above what was expected! Highly recommend
Dragan 1996
Nov 02, 2019
Danny is the best ! Price was perfect. I recomending for all my friends .
April Tetiwat
Oct 21, 2019
I ordered a headboard that was displayed in the showroom and the salesperson inputted the wrong order into the system; therefore, my first delivery was for the wrong headboard. After calling to reschedule a new delivery date and to clarify my order, the second delivery was made again with the wrong headboard. This is the second time purchasing furniture from this store and I don’t plan on using their service again. I’ve called numerous times to speak with the store manager and they’re always out of the office or dealing with other customers.
Trisha Rodriguez
Oct 11, 2019
I went in last week looking for a sofa. I was so lucky to have the best salesman assisting me and my daughter. Danny Dajani is THE BEST!!! He was so friendly and knowledgeable. He helped us find the perfect sofa at our price range. The selection at Ashley is phenomenal! They price match online prices as well with no qualms. Moving forward any and every furniture purchases will be at Ashley! I also want to give a shoutout to the Manager Fabian and Miss Tiana "the brains of the operation". You guys are all so great!!! Thank you so much for a great experience!
Pinelopi Fragkouli
Oct 07, 2019
Very bad experience
Santi XOU
Oct 07, 2019
Riverside Ashley store is amazing car salesperson Ricardo was very patient with us ...thank you for making our home a beautiful place!!!
Daniel Petrean
Oct 06, 2019
Very bad service , they schedule the delivery date after 3 weeks from the date I paid for the furniture and then they called me the day before the delivery and reschedule for next week. They didn't even ask me if that's ok or something else they said if I don't like it then go to the store and return it.
eamon mccaffrey
Oct 05, 2019
Danny was a very nice sales person. Shopping at Ashley’s was a wonderful experience thanks to Danny. He did a great job.. Theresa did a great job also. Sara was very pleasant also . She was very professional in showing me a mattress
Judy Schon
Oct 03, 2019
Danny Dajani was charming. Helpful without following you around. Love what I bought and it was a great experience
Dan Leva
Sep 23, 2019
Great location and service. Specially Danny was great, very helpful and he takes his time and full effort. We will definitely suggest your name and store location to our friends and family!
Alex Lat
Sep 22, 2019
Talal Bittar is a great guy. He helped us all the way to get the good deal getting new furnitures. Very accomodating. Highly recommended:)
Anne Pauline Racelis
Sep 22, 2019
Talal has been very helpful. He exceeded our expectations. He is very knowledgeable and very accommodating. He gave us good deals in completing our housing / furnitures needs.Fabian is also helpfulThank you so much :) Highly recommended.
Drdan Kuhfal (dannjr)
Sep 21, 2019
Way over priced. Nice stuff.
Monika Cachro Dzierzanowski
Sep 20, 2019
We bought our bed set on 7/29/2019. Delivery was unfortunately scheduled for first week of SEPTEMBER because of back orders. We have not received the bedset and it has almost been 2 months. Delivery keeps getting scheduled and moved back due to a piece of the furniture being on "back order." Absolutely unacceptable. Never coming back to Ashley Furniture again.
Michelle Piton
Sep 20, 2019
Worst furniture buying experience I have ever had !!! Let's just say I have ordered my furniture almost 2 months ago and it keeps getting rescheduled and the salesperson completely ordered the wrong furniture. The delivery service they use is garbage they ruined the I side of my house and when filing a claim never even heard back from them. I will never waste my money here again!
Larry Arkalious
Sep 07, 2019
The person that I spoke to she was rude her name is Amanda zero respect for costumers
Tamara Petrovic
Aug 29, 2019
Horrible experience!! I will never come again!
Brian Perez
Aug 20, 2019
I bought my furniture There it was good great
Constantin Guz
Jul 20, 2019
they brought me the wet mattress, they are not responsible, bad service
Usman Ahmad
Jul 18, 2019
They delivered a headboard and footboard but not the slide slates. The second time they came the forgot the side slates again and came with only a footboard. The third time they brought mocha colored slates for a beige headboard. I’ve called before delivery each time to ensure the right product is being shipped and somehow it’s still the wrong product. Throughout all of this the Niles store just kept making excuses ignoring the fact that on 3 separate occasions we’ve had to allocate 4 hours of our day only to get the wrong product. Apparently only the store can fix the order and the main customer service cannot. I’ve ordered from Ashley before, we got a couch missing two cushions, that problem has yet to be recitified, apparently the cushions are on backorder. I feel bad for the deliverers because you can tell they just had a wasted trip, they try their best to do what they can. But otherwise it’s been two weeks and we have a disassembled footboard and headboard sitting in our bedroom.
Tom W
Jul 17, 2019
A nice store with very good selection. For the combination of price and quality, Ashley is a pretty good place to shop.
Raluca Zurawski
Jul 14, 2019
BEWARE: You would be making the worst choice shopping here. On top of not honoring their advertised prices, we ordered furniture and every single piece came damaged, cracked, splintered in some form. Headboard, nightstands, entertainment stand, you name it. EVERY SINGLE PIECE DAMAGED. And not minor damage either, huge things! I wish I could post pictures! Now the bedroom is empty and we won’t have a bed for when our king sized mattress comes in two days (from American mattress mind you). Extremely inconvenient. When I contacted Ashley they said to “call back in 72 hours”. If I could give 0 stars I would. If you want to waste your work day waiting at home for subpar furniture to arrive damaged, shop here. I will personally never order a thing from them again.EDIT: after waiting 72 hours as I was told by them I had to wait to cancel and ask for a refund, I called and called a dozen times with NO ANSWER. Ring ring ring ring then click hang up. Shows up in my log as “cancelled”... I got smart and called the store *67 and sure enough they pick up on the first ring. (I was about to get in my car and call Niles PD and ask them to escort me in there). Magic. Private call and they respond. Will wait their “5 days” for our refund. Have already filed a report with the BBB. These people are running a scam operation. Shady business. AVOID AT ALL COSTS.
Rana Abdallah
Jul 05, 2019
We had an amazing experience at this Ashley store!!! Danny was our sales associate and he was absolutely amazing! He was so helpful, kind and such an amazing person! We got a whole house worth of furniture and he helped us pick out all the pieces and our house looks wonderful! I recommend this associate to EVERYONE!! When going to this store ask for Danny and no one else!!!
Me Me
Jul 04, 2019
Here I am waiting for furniture it's 7:40pm furniture was suppose to be here by 6:15 they called me told me that it be here by 7. I tried calling the store. All they do is hang up on me! Noone answers the phone it just hangs up.
Kelly Smith
Jun 23, 2019
Nice furniture
Mark Dankha
Jun 15, 2019
❌ bad customer service ❌I am not gonna visit this store again.
Leeza Emad
Jun 14, 2019
Very rude and bad customer serviceWe bought a mattress and it went up and up and became harder than it wasThey refused to exchange or returne itand there is no place to sell it toand this is really a disaster
John MD Smith
Jun 14, 2019
Worst furniture buying experience Ive ever had in my life!
Ricardo DaSilva
Jun 07, 2019
Danny was great and it was a wonderful experience.
Talib Mehdi
Jun 06, 2019
Good
JG MEDIA
May 31, 2019
Worst Customer Service of all times from a retailer. My sister purchased a mattress and It has a 30 day comfort Trial. My sister was pregnant and when the mattress arrived and she slept on it for a few nights she didn’t feel comfortable.. so she waited to break in a bit. It totally was not working out. It was a Tempur-pedic mattress (cost: $2300 Mattress) I called the store to return it and as well for my sister and Brother in law at first. They first told us they don’t take it back but call Tempur-pedic and we called them and they were shocked because they said that’s the store duty to return it and not theirs because we purchased in the store. Ashley’s store in Niles,IL (Golf Rd). We called the store back and they said store manager is the only person that can return it. But he was on a meeting and will call us back (2nd call) - Called after two days - Manager is off - called a day later - Manager is busy with customers will call back in an hour- so this went on and on for two weeks now.. They Had all the excuses in the books to not give us a call back. I understand because myself was a Assistant store manager for a retailer. Just to save a sale they would do this to a customer but in my 12 year experience I have never fooled a customer.. Even if it was a bad situation I would call that customer back and try to solve the issue if not give them the corporate number or a contact number where they will be helped. I went the extra mile to help a member. And I sold appliances and mattresses in my store as well. And this purchase was made on 4/16/2019 and product was delivered on 4/18/2019. After 30 days I been contacting them since 5/18/2019 and today is 5/31/2019. My sister or I have never been treated so bad by a store because of a sale they wanted to save. And they were planning on purchasing another mattress after they get this returned but I would NEVER RECOMMEND ASHLEY’S to anyone ever again. And I wouldn’t even give them a one star either if I had the option for this experience.
micko j
May 30, 2019
Horrible customer service. Cant ever get a hold of a manager supposedly named Sam. Bought my furniture on march 29th it is now may 29th and still no furniture. Called the corporate office and i had my say. Now my furniture is pushed back until the 4th of june. I wish i could cancel my order and return all the stuff that i bought which was like 7k. I regret buying here and wish I never went went to this store. And by the way Im paying for furniture that I dont even have yet.. Stay away from this place
Teddy Worth
May 29, 2019
This was a very nice experience. Moved into a larger place and needed to fill it out with some more furniture. The staff was really helpful but not pushy at all. They helped me then let me be to browse on my own. As soon as I needed them again they were there though. Very happy with the pieces I picked
Vinus Patel
May 24, 2019
Great.
Victor
May 24, 2019
We bought lot of furniture from this store and sales rep (Danny) helped us out to choose furniture and had plans to purchase more. However a situation arose with one of the product. We received a damaged product and we called the Niles store and let them know about the issue. No one followed up with the request for 3 months so I contacted Danny so many times but no response. First time he promised lot that we will take care everything. If you have any issue then we will follow up and all other false promises. Finally I contacted Ashley corporate center to help me out with issue. It's been over 5 months, an issue has not been resolved yet. I do not recommend Ashley if you are expecting follow up customer services.
Jayesh Shah
May 16, 2019
Brought furniture at reasonable price, with zero percent financing
Umar Nadeem
May 14, 2019
I wish there was a way to give this 0 stars. Worst service ever. Been lied to multiple times while waiting for a bed set. Slept on the floor for months and delivery date keeps changing. They trap the customer by giving false hope of when to expect the items so they can ensure their sales. Its a ponsy scheme at the end of the day . Will never ever shop here again and will highly recommend everyone reading to shop else where.
christine skoufis
Apr 11, 2019
(Translated by Google) All furniture from there I bought them(Original)Όλα τα έπιπλα από εκεί τα έχω αγοράσει
Paresh Gandhi
Mar 30, 2019
You have too look but they have good quality products.
Ken Royal
Mar 26, 2019
Crowded store with the powered, more expensive versions of sofas.
Jinoj Mathew
Mar 26, 2019
Very good selection of furnitures. Plenty of helpful associates. They don't push you to purchase and answes all your questions. There are many durablend sofas which has a history of peeling after many years of use. Other than that selection is good and the price reasonable. The more you buy the more you pay for shipping which is crazy. They do have promotions if you use their credit card
Danny Ng
Mar 21, 2019
Order a bedroom set with 2 table lamps. Bed delivered but until now 3 months already lamps not delivery yet. Customer service no help. never comeback again
Iryna Minasov
Mar 17, 2019
Danny was helping us with making right choice with the sectional for our living room. Helped with measurements and additional details about how to care the sofa. All process was very smooth and easy.The customer service manager, Valdete Tushe, provided excellent customer service. I definitely would recommend this store.Iryna&George
Patrick Calhan
Mar 12, 2019
Great prices but the protection plan for my couch is a joke. Took 5 calls over a 3 month period for them to file my claim with GBS Enterprises. If you want to practice your patience, give them a call.
Heather T Gallagher
Mar 07, 2019
We bought quite a bit of furniture from this this store and had plans to purchase more. However a situation arose with one of their representatives over the telephone who has not identified themselves, was extremely rude, uninformed and unprofessional. I have the conversation recorded. Now, no one will answer the phone when I called back to speak with the manager. The manager or store owner of this location needs to rectify this situation as soon as possible.
Binti Ali
Mar 05, 2019
The sales person was really nice and helpful
Adriana Contreras
Feb 26, 2019
Just bought my furniture and was suppose to get my furniture today from 2-6pm,. I called around 5:45pm to make sure they were still coming and they told me that there were almost there but they were going to my old place NOT my new place where they were suppose to go to. Even though I expecificatly said and verified the new address with the sales lady. Then I called and was given the run a round by the “manager” Ramen, so now it’s 7pm and still sitting in my empty place for my freight and no one here yet. If I had the time and energy I would CANCEL MY WHOLE ORDER !!! Manager does not have any people skills and was rude and kept interrupting me and not giving me straight answers. And they are only of course only delivering half my furniture because the rest of it is out of stock and have to wait 2 weeks for the rest of it...Will never EVER BUY FROM ASHLEYS EVER AGAIN, worst service ever !!!!!! If I could give this rating 0 star I would do it in a heart beat !!! I work in CS and know how this works, a little honesty and goood communication would have gone along way....I didn’t appreciate having to sit in an empty place with my 8 and half month pregnant daughter for 5 hours and NO FURNITURE !!!!!!!
Betsy Naglich
Feb 24, 2019
Good variety, nice selection of furniture. The store was clean.
Greg Jarzabek
Feb 23, 2019
Completely unprofessional customer service. Purchased over $7,000 in furniture and the only pieces that came in not damaged were the night stands. Delivery team was not careful and scuffed my walls. Zero communication between the technicians and customer service. Nobody knows what is going on and nobody follows up on the claim. This is the first and last time that I will be purchasing furniture with Ashleys!
Muhammad MQ
Feb 20, 2019
Sales will suck you in, but God help you if you need ANY customer service, they are horrible. They called me back after my purchase, telling me my payment method was against their policy (transaction already went through and my account was charged), and I had to return just to change payment methods (which was the same account btw), which took over an hour thanks to customer service's incompetence.A month later, an essential part of my furniture broke, and have received zero followup until calling several times daily for about a week. They were notified by the insurance company I filed a claim with, and again by me calling and leaving my info, but still nothing. For the record, this includes the company wide line and not just this store. They are impossible to reach.
George Minasov
Feb 19, 2019
Danny provided us with the great quality of service. He was very helpful in choosing the right sectional for us.I like this store, very good service, very nice people and management.
Jonathan Luecht
Feb 16, 2019
Service was great from sales staff. Only thing I’d recommend is when measuring furniture you measure it on the cross angles (like a tv screen) that gives you the total height.Sectional we bought is awesome and great qualityJosh and the delivery crew were AHEAD OF SCHEDULE! and in and out delivered and assembled in less than 30 minI’d buy again
Ronson Solaqa
Feb 09, 2019
Mira was so amazing to work with! She knew exactly what to show us and made us very comfortable with our decision! She is very sweet and friendly and had amazing customer service and the manager Ramen was also a great associate and made this all together a great shopping experience! I will definitely be coming back and referring other family and friends.
Kathrina Debaz
Feb 09, 2019
Ashley’s furniture store has met all my expectations! Thank you Ramen & Mira for yet again making our shopping experiences with Ashley’s a successful one! Thank you for being so kind, understanding, & patient during the entire process and really trying your hardest to get me exactly what I wanted. God bless you both!
Alyssa Carlson
Feb 07, 2019
Great customer service, got a good deal on my mattress!
Mark Lato
Feb 06, 2019
Danny is THE MAN!! I called early that morning looking for a specific item number and it wasn’t available. He then found me something very similar and I went in the afternoon. He was very kind, welcoming, and genuine. Stores need more people like Danny!
Bharat Gudapati
Feb 03, 2019
Danny was very helpful. He had a lot of patience and showed us all the different combinations for our sectionals.
Veronica Contreras
Jan 27, 2019
Atieh was great to work with. He was knowledgeable, friendly, and helped us find just what we were looking for. Amazing customer service from him and his team. We're so excited for our new furniture!! Thanks Atieh!
Aroosa Amin
Jan 25, 2019
100% satisfied from the customer service which he give me his name was Denny such a friendly guy he give me of my every question answer very knowledgeable...he took me through the store show me items give me good ideas and you know I went only for one item but I end up with three items bec of his great conversation give me great ideas I think Denny will bring lots of customer to the store his smile and good customer service ....i wanna give him 6 stars instead of five stars..Thankyou now I’m waiting for my new items which will arrive soon.. Thankyou Ashly and Denny
Lukas Poulidakis
Jan 23, 2019
can't say enough good things. Start to finish had a great experience. Maria was great to work with! She was very knowledgeable and helped us out so much!Great place and great service!!!
Dhara Patel
Jan 23, 2019
Danny is an awesome salesman. He helped us a lot. He gives exceptional customer service. Would visit Ashley furniture for all my furniture needs only because of Danny. Thank you danny.
Nikki Craig
Jan 22, 2019
Mira at Ashley Home Store was great! Such an easy shopping experience. We’re very happy with our purchase!
Angelina You
Jan 18, 2019
Super friendly people working there. They helped me find what I was looking for very fast.Very happy with the experience, would shop again for sure!
katee evans
Jan 18, 2019
Very nice. Gave me a great deal
Mariusz Blecharz
Jan 17, 2019
great deal Danny was great help and excellent
George sakran
Jan 17, 2019
it was a very enjoyable experience thank the sale assocaite who made it happened by offering us 6 years and made the payment low. Talal was very helpfull and the office personal was awsoum
Angel Torres
Jan 16, 2019
Great Service ! Rahima is the BEST ! AMAZING! And she really knows her stuff! Highly recommend asking for her ! 10/10 !
Abdelilah El Atrassi
Jan 16, 2019
Thank you Danny dajani for your Good customer service. I liked the care and attention they give to their customers.
edelmira dejesus
Jan 16, 2019
Great Customer!! Rac and Sales Assistant made it happen to me
Bessie L
Jan 16, 2019
Our sales person Maria was great! Very knowledgeable, friendly and not pushy like most other stores. We received a beautiful furniture at a great price
Kk
Jan 16, 2019
Thank you for good customer service .i will recommend the store for my friend .
Adnan Kamencic
Jan 13, 2019
Good customer service
Talal Bittar
Jan 13, 2019
Thank you Danny
Eli Cohen
Jan 13, 2019
Ashley is great, it has affordable and quality furniture. I’ve bought a few times at this store, worked with Sara and she was so friendly, bubbly and knew all about their furniture.
Malismarma _
Jan 13, 2019
Mira is an excellent salesperson! Very professional and kind. Knows what she’s doing. Will recommend her to others. I’ll make sure to come back to her.
Rahima “Rahina” Dzolota
Jan 12, 2019
Best store to purchase from EVER
Lisa Di Lorenzo
Jan 12, 2019
I had an excellent experience at the Ashley in Niles with Sara. She was very knowledgeable and had a great design sense. She knew so much about the products and spent a lot of time with me to make sure we found the perfect peices. I have already recommended her to my friends and family!
Jennifer Merry
Jan 09, 2019
Helpful salesperson, good price. The internet price was not listed anywhere in the store so I had to ask for it, but they did honor it.
Ramsin Shammas
Jan 08, 2019
Bought a leather L couch for my basem*nt. Great quality. Great pricing. Very Friendly and knowledgeable staff. Highly recommend.
Santino Stephan
Jan 08, 2019
Walked in to purchase a living room set and bought a new bed set and dinning set!! Well trained staff very polite and responsive.. I will be shopping here in the future for sure thanks to the sales manager Ramon 👌🏻👌🏻
Jonathon Dan Dosie
Jan 08, 2019
Great experience overall! when I walked in I was greeted and helped right away the whole staff was very friendly they made me feel so comfortable and at home which made the buying process an enjoyable one As opposed to the usual boring tedious buying process when making big purchases and the delivery process was smooth I got all my furniture at the same time and on time I will definitely be recommending Ashley’s furniture to all my friends.P.s. the furniture is great my wife is very happy thank you Ashley’s furniture of Niles I’ll be looking forward to doing business with you guys in the future
Mike K
Jan 08, 2019
I couldn’t be any happier with the new furniture in my house! The only furniture store I’d refer to anyone.The employees are super friendly and very helpful. Ramen who was helping us out majority of the time went out of his way and made sure we found the right match for our living room and thanks to him, we even ended up upgrading our bedroom with a tempurpedic! I’ve never slept better in my life! Definitely was worth the deal! Thanks to Ashley Furniture for the great experience!
Dimitri Atsaves
Jan 08, 2019
This place rocks! Everyone was so helpful and never felt pushy. I love my new bedroom set!
Quini Amma
Jan 08, 2019
Ramen is so amazing. Awsome sales team . Woll continue to shop there
mac smajic
Jan 08, 2019
Associate Adnan and Ramen were very helpful with picking the right furniture and negotiating a deal. Appreciate the time you guys put into me! Very nice selection of home goods check it out guys !!!
Arabb Luciano
Jan 08, 2019
Ramen Amma is the sales man that had helped me out and he helped me furnish my brand new condo downtown Chicago, the furniture is great better than any furniture store in the country, very comfortable, and he is a very funny, nice man, makes shopping in a very quiet, boring place actually fun! <3 keep him around!
Mike Douaji
Jan 08, 2019
Just recently bought a couch set and 12 theater style seats for my home theater and it was the quickest easiest transaction I made. The store manager Ramen was very genuine and helpful when I was trying to make a decision on which to go with. I will definitely be back when I need more furniture!
Peter Gawo
Jan 08, 2019
The sale team cater to my every need and their sales manager Ramen made sure that everything from in store comparisons with different brands and delivery was a smooth process. I recommend ALL my friends to get their furniture from here!
Jon Z
Jan 08, 2019
Ramen and Adnan were super helpful! I recieved a great deal on my furniture and very quick shipping and installation for everything. Hoghly recommend visiting this Ashley’s Furniture location!
Nikola Petrovic
Jan 07, 2019
Amazing customer support and staff
Nina Belleza
Jan 06, 2019
Ashley furnitures have a wide range of furnitures that you can choose from design, quality and your price point. We were able to furnish our new home thanks to Ashley and their super helpful staff, Danny. He recommended furnitures that suited our taste and budget. He was very accommodating and gave us the best bang for our bucks.
Johnsuccess 17
Jan 06, 2019
I have no complaints at all. Our sales associate Danny really helped us pick out great quality and made it fit right into our budget. We were also given a great financing set up that really made the whole process feel like Ashley Furniture has our better interest in mind. I highly recommend if you are in the market to purchase furniture to stop by Ashley Furniture on Golf Rd and ask for Danny!
Marina Neenan
Jan 05, 2019
Faboulous experience not pushy very nice sales associate. Mira
