Self Storage in Los Angeles, CA 90006 | U-Haul Moving & Storage of Downtown (2024)

Rating:

1.0

Many issues with physically accessing my unit due to the elevator constantly being down and, doors that were built on top of my initial unit doors. I had to break my couch to get it out of my unit because the doors they put on were smaller than when i moved it so the couch would not come out. Luckily i was throwing it out anyway. When i first rented the unit, the door was not properly aligned with the lock. I was told to lift the door with one hand and place the lock on and secure it with another. The man working at the time pinched my arm and told me to work out. I had so many issues with renting here and it felt pretty impossible to get a hold of anyone here. I would not recommend renting here and i am very glad that i was finally able to move out.

Rating:

4.0

Everything was perfect until, I came back to my storage/locker later at night (around 8pm) during “access hours” but I couldn’t get to my storage/locker. With nothing posted about it I had too leave, without being able to move my things into my storage/locker.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I usually don’t do surveys but the customer service at this location was terrible. Very rude manager. The elevator at the facility hasn’t worked in a year. I had to carry my belongings up floor flights of stairs when I initially stored them. I had to carry them down when I left. Worst experience I’ve ever had and I’m not exaggerating. To top it off, the price of my unit increased while I was there. I will never use them again and would not recommend anyone else to.

Rating:

4.0

I’d like to give 5 start, cause the workers are greats persons and super nice service .The only problem for the storage is of 5 floors but not elevator working and they gave us the floor 5 , very hard hope they may available the elevator soon …

Rating:

3.0

There was a small communication issue when I moved out, but overall I had a decent experience. Los Angeles had a very wet winter (rain) last year and the roof to the building had a leak. The leak went onto my belongings (and other unit’s belongings on the 7th floor) and stained a $500 white sofa that I had in storage that I could no longer use.I would not recommend that anyone rent a unit on the 7th Floor because repairs to the roof may not have been completed from last winter.

Rating:

1.0

The elevator has been broken for several months.My unit was on the 5th floor, and I was never notified about the broken elevator.I had to spend 8 hours moving a 10x10 unit full of heavy boxes down 5 flights of stairs.I have a knee injury so this was extremely painful. It's been 2 days since the ordeal and I'm unable to walk properly. It's likely that this aggravated my injury. I'll need to return to the hospital for examination.Also, my unit was completely fenced in. They cut a small hole in the fence with bolt cutters, and I had to crawl in and out with my boxes.The woman at the facility was condescending and hostile, as if I was the one inconveniencing her.This experience was appalling.

Rating:

5.0

Really convenient and great services!!

Rating:

1.0

Worst experience with a uhaul facility EVER. The staff do not help you and are extremely rude. The hours they state you may access your unit are incorrect. 3times I went to access my unit and 3 times I was met with a locked facility. Even after verification of their hours with Maria Cash who is the manager…. Facility was locked. She is the worst manager EVER. I work in hospitality and this woman has ZERO skills when it comes to dealing with people…. I’m amazed they let this woman operate a facility. Her management skills truly shine in every employee. They are all rude, useless and have not a single care for the business they are employed for.

Rating:

5.0

The main boss lady was friendly and helpful. Good management !

Rating:

4.0

Be mindful that some downstairs storage cannot be accessed after office hours; storage access hours do not apply!

Rating:

5.0

Both women who helped were very kind!

Rating:

3.0

Unusually my pad lock was stolen.. how no one knows as there is no camera view on the row where my unit was located.. i know because i saw the monitor inside the office .. luckily nothing was stolen and the staff was fast on applying a loaner lock .. nonetheless i had to purchase another pad lock even though it was not anyone’s fault that somehow it was opened ..surprised and confused.. i do take some accountability in that i had forgotten to punch in and punch out.

Rating:

1.0

I came to the location at 9:15 to load my storage unit. My storage unit was in the area past the automatic sliding doors and those doors were LOCKED. I had spent money on a uhaul van to move the items. I was unable to move into my unit even though the facility is SUPPOSED to be open till 10pm. There was no one there at the facility to help.

Rating:

1.0

Manager Maria Cash doesn't get back with to you with answers.

Rating:

2.0

The elevator is out and. I had no idea in advance I had to pay someone to carry the items I brought upstairs SIX FLOORS I also had to go up and down the stairs several times to resolve issues unrelated to my payment. I spent 800 not knowing other renters have refused to pay. I paid in good faith believing the services I was paying for were still intact. The elevator situation is unacceptable and. U-Haul should consider closing this location or keep the facilities in order.

Rating:

1.0

Most inconvenient storage place. Elevator didn’t work for about a month. Not sure if it’s still down. But inconvenient for people trying to get stuff out and having to use the stairs. Also, locking us out of our units till someone from uhaul chopped off the fence

Rating:

3.0

Was told that my unit would be changed months prior. When moving out I was told that the doors weren’t changed in which I had to wait because the new frame was smaller than the original so I wasn’t able to even open my unit. So I had to postpone my move out date. Also, the elevator has been down for months and my unit was on the 3rd floor. The staff was nice

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

With the exception of the young Latino male who closed my account for me yesterday, ALL interaction with Manager, Staff & Staff has been appalling! Attendant (vehicles) told me to street park while U-Haul vans were in 1 of the 4 spaces (I was unloading storage). Lot had no clients waiting - his reason: need to finish checking it in. Manager is unapproachable & told me to check out by taking pics - ONLY. I wanted to close the account on exit! Told me "no" that's not how it's done! Tidy premises. Was forced to take a unit OTHER than size I reserved & in the "access only during working hrs area (adjacent to interior "dock"). Do NOT recommend this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

the Rates are really high for small space

Rating:

3.0

I didn't like the fact that the units are separated by a fence. One of my boxes with small electronic parts fell and the unit next to mine may jabs some of my parts in it. Also, my TV tipped over and has a small scratch in the glass, now, which wouldn't have happened in the person probably living in the unit next to mine hadn't shaken the fence which slightly bumped what my TV was resting on. The elevator... the slowest elevator on earth. The ramp down to our cars... a pipe sticking out that I often bumped into and the pavement at the bottom of the ramp has a dip in it causing the cart to lean into it enough to make my stuff slide off the cart. The woman that works the office in Thursdays... wonderful. A very nice member of your staff. In fact, all of your staff that I had dealings with were very nice.

Rating:

4.0

The staff was helpful when questions were asked. The bathrooms could've been cleaned and filled with necessities also, there should be access to the dumpster as well.