Why is my Ziply Fiber service not working?
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Ziply Fiber is telecommunications company that serves more than 500,000 customers across Washington, Oregon, Idaho and Montana. Its offerings include Fiber internet and phone for residential customers, Business Fiber Internet, and Ziply Voice services for small businesses; and a variety of internet, networking and voice solutions for enterprise customers.
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What isn't working?
Please let us know what issue you are experiencing with Ziply Fiber:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Ziply Fiber?
2.83 out of 5 4,919 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Ziply Fiber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ziply Fiber. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Ziply Fiber compensate me for the outage?
Ziply Fiber outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Ziply Fiber and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Ziply Fiber has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Ziply Fiber users through our website.
Internet (68%)
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Phone (12%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (3%)
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TV (1%)
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Live Outage Map
The most recent Ziply Fiber outage reports came from the following cities:Seattle, Kirkland, Portland, La Grande, Sacramento, Clackamas, Atlanta, Coos Bay, Richland, Rathdrum, Sandpoint, Springfield, Tacoma, Meridian and Yucca Valley.
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| City | Problem Type | Report Time |
|---|---|---|
 Portland | Internet | |
| Seattle | Internet | |
| Kirkland | Internet | |
| Portland | Internet | |
| Seattle | Internet | |
| La Grande | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Ziply Fiber Issues Reports
Latest outage, problems and issue reports in social media:
- Craigee (@Chead10) reported
@lmcdo_ @Daniel_Rubino @ZiplyFiber I'm in pacific northwest. I would not doubt that frontier had poor infrastructure and this is the first outage we've had since the transition to Ziply. Just annoyed today.
- A Jacob Cord 程信哲 (@ScurvyJake) reported
Cool, now it's a race between @tdstelecom and @ZiplyFiber who will provide service to my home first. Unfortunately it's still a year away in either case.
- MetalGearManjoe🦊 (@Manjoe__) reported
Just got @ZiplyFiber internet, it’s such bad internet lmao. Gonna cancel and just gonna order Comcast, and I waited basically two weeks to install..
- Mishra (@TheGpmishra) reported
@ZiplyFiber after spending an hour on hold..your agent just rudely hung up on me without providing any help. Absolutely terrible customer service!!
- Riddler (@Riddler83855) reported
@BenCalabretta @ZiplyFiber I'll wait until they acknowledge the issue. I refuse to do any more legwork for them. I've had enough fun troubleshooting their network for them. Only stay because there's no other ISP in Potlatch with decent bandwidth.
- Pavan Sanjay Dixit (@pinudixit) reported
@briancdavisson @ZiplyFiber same here.. not finding much info on the outage too
- Ben Calabretta (@BenCalabretta) reported fromMoscow, Idaho
@Riddler83855 @ZiplyFiber I had the same issues and finally got on a chat with their customer service who helped me out.
- Matthew Roche (@SQLAllFather) reported
@Adman_NZ @CarmenCrincoli @ZiplyFiber This is awesome to know. Other than BITPL (backhoe-induced total packet loss) I haven't had any reason to contact Ziply support, but now I am optimistic about the next time something might go wrong.
- 🎃Mandy🎃 (@simshu) reported
@CSSully @ZiplyFiber I'm sorry that the 'net went down and hope it comes back up soon!
- Kyle (@kylesare57) reported
just want to put this out there I've had @ZiplyFiber previously @FrontierCorp for like 8-10+ years, same 15Mb/s service, oh but the price seems to randomly go up, some months it charges $58.98 sometimes it'll randomly charge me like $90
- AmericanBlogger ❤️ ن † ✡︎ 🇺🇸☘️(NoMore⚾️)🌭🥧🛻 (@CivilianBlogger) reported
@ZiplyFiber This is such bull crap. My Internet is in my garage where my router is it constantly loses signal I never have Internet when I need it I’m always having to call tech-support they treat me like I’m an idiot I have to basically do your job take the battery out reboot my router etc.
- Lucas Welliver (@WizardPDX) reported
@ZiplyFiber I’ve contacted your customer service multiple times, you keep sending me reminder bills for your other customers, Who are obviously not getting the bills because I’m watching their balance go up to over $700 now. Weird way to do business.
- Luke (@lmcdo_) reported
@Chead10 @Daniel_Rubino @ZiplyFiber If it's a neighborhood outage, well, that sucks. Sorry. There's also a chance though that there's bad ports in your neighborhood junction box apparently? I was having mediocre performance on one port and a Ziply tech swapped me to an open one (Frontier denied any problem).
- Ainxty (@ainxty) reported
@briancdavisson @ZiplyFiber I experienced the same. A 3rd outage now as of 15 minutes ago or so. What's going on...?
- wasayef (@wasayef00) reported
@AskZiplyFiber @ZiplyFiber GET ME MY SERVICE BACK
- The Texan (@Mtns2SndTxn) reported
@ZiplyFiber Because your company can't manage to get a simple unsuspend request put through for 4 days, despite 2 agents saying they would put in requests, and the department that can fix it only being open while I'm at work, you just lost a customer.
- Liquid Tim (@BuckFiddy5) reported
@ZiplyFiber Unless Ziply has promised for five days straight to fix issues with your service and then struck out five days straight, leaving you hanging while your supervisor is up your *** over not having internet access. ... And this is coming from the supervisor. *****!
- Donald Redd (@akaTheReddBaron) reported
@ZiplyFiber @AskZiplyFiber I like the fact that your internet is affordable and really fast, but you've just cost me at least a full day's pay by shutting off service to @ndhardisty too soon and then not sending someone out for the 8am-to-noon appointment window ...
- Luke (@lmcdo_) reported
@Chead10 @Daniel_Rubino @ZiplyFiber Dunno where you're at but I'm at 0 outages over the last 2 years. Frankly, most issues I've heard about have been because of problems caused by Frontier kicking the can down the road.
- wasayef (@wasayef00) reported
@ZiplyFiber any one who get a service with this company is hella crazy I learned my listen. U messed up big time about to lose my job cuz I have no access to internet. How ******* hard is to get a technician ha how hard it’s it.
- Nate B (@brennan11nate) reported
@ZiplyFiber I was charged $9.99 a month after closing our account. Never told I would be charged additional fees or anything. Just a charge weeks after we moved out of the house. It is absurd!!!! We have constantly been out of service from your equipment,
- Carmen Crincoli, but Fhqwhgads (@CarmenCrincoli) reported
@SQLAllFather @Adman_NZ @ZiplyFiber I'm on CenturyLink/Lumen. I've never really had service issues that have lasted longer than an hour or two, so I haven't had much problem in the way of service and support, but my expectations weren't high because Big National ISP.
- Scott Granado (@scottgranado) reported
@briancdavisson @ZiplyFiber Still down this morning. Weird outage as some devices with like my Wyze cam and Alexa devices are up, but no browsers or streaming services work. Was told last night there is an outage, do you have an update?Kids start school soon and I have work from home
- social media is a curse (@joelgivesup) reported
@ZiplyFiber We would love for you to offer more than just phone service in our community. Have made multiple requests.
- Snatchface TheDestroyer (@_SnatchFace_) reported
I've been working for 45 minutes and @ZiplyFiber has gone out twice already. Comcast might be a pain in the *** to deal with, but at least their service is consistent.
- wasayef (@wasayef00) reported
Worst service ever ever ever @ZiplyFiber
- ras (@rasputn_) reported
can't even ******* doomscroll because our internet is so ******* bad you can't load pictures get ****** @ZiplyFiber
- s (@notsuzal) reported
@zackshanshory8 @ZiplyFiber driving me crazy i spent two hours adjusting my computer just to find out there was another outage i can’t do this anymore dog i’m so tired
- AmericanBlogger ❤️ ن † ✡︎ 🇺🇸☘️(NoMore⚾️)🌭🥧🛻 (@CivilianBlogger) reported
@ZiplyFiber absolutely barn on one of the worst Internet services I have ever owned. The router constantly loses signal the technicians treat you like crap when you call like it’s your fault talk down to you and the service is expensive comparatively for the speed you get
- Scott Granado (@scottgranado) reported
@briancdavisson @ZiplyFiber Still down this morning. Weird outage as some devices with like my Wyze cam and Alexa devices, but no browsers or streaming services work. Was told last night there is an outage, do you have an update?Kids start school soon and I have work from home 😬
